Beautiful building, staff were very friendly and professional. We booked a table at the restaurant and the meal was fantastic, good quality of food and drink, and we was given a little token for our anniversary.

This is the second time we have stayed. Our room was a little smaller than the last room we had. The bedding was clean and fresh, and we had a good night's sleep. We stayed in room 704, their was no large mirror in the room once you were changed, so you couldn't really check yourself out before going out, it had large cobwebs in the corners on the walls, and the shower tray was very dirty and discoloured. It had a noticeable yellow stain on it and just looked like it had never been cleaned. We didn’t complain at the as the chap on the desk was very busy and we didn't have time to hang around.

location

nothing

Spot on - I was attending a function at the hotel

Bedside lamp did not work

The room was advertised as a small double, but to be honest it was plenty big enough for a few nights stay. The only small part of the room was the bathroom. The bedroom was clean and had everything needed for a short city break. Location is excellent, and the staff were all very friendly and professional. Had a very long wait at check in...... but there were computer glitches and the staff remained calm and helpful.

The shower in the en suite was very small and smelled a bit fusty at first. My husband would have never managed in such a small cubicle. Not a deal breaker though. The room was a bit expensive for one person....but I knew that when I booked it! My main disappointment was breakfast, which had the poorest and cheapest selection of choice on the cold buffet that I have seen. I don't eat a fried/English breakfast so I didn't even look at that....it may have been better. I would have had one of the choices "from the kitchen"....but not at approximately £8 extra. Cheeky!! A poor breakfast is, for me, a deal breaker.

Great location, it had still kept the vintage feel with a modern twist.

The towel radiator was way too hot, burnt when touched.

Reception staff so welcoming and friendly! Lovely hotel!!!

Reception staff were amazing and we were upgraded to a Junior suite which was extremely comfortable.

The bar was very busy and there didn't seem to be enough staff on. Also they didn't seem sure of what they were doing as we were left waiting for drinks.

I liked the location and breakfast I liked the staff they were friendly. The room service nachos were seriously delicious

The room upgrade wasn't to a brilliant room with a fully stocked fridge. The room service didn't finish the call when we called and so we had to go down to get the food and drinks.