Exceptional staff and service. I would like to thank the staff for professional work especially ms. Apple,she helped me a lot and can’t thank her enough.

price is high.

staff are always courteous and helpful

mosquitoes everywhere in the room my son had so many bites from staying there

pool access, staff are friendly and very helpful.

Not a beachfront location but has a private beach access.

This place was amazing 😊

Nothing it was perfect

very beautiful hotel with amazing pools. great facilities and food.

the gym didn’t have a working treadmill

The Dinner Buffet is worth it.

We booked the grand room with pool access as our children likes to swm but there are rats. :( Yeah rats, not one but 3 rats. They tried to catch it but they were not able, they moved us to a downgraded room which is not worth tge original Room we have. They offered to put us back but ofcourse we are no longer comfortable as they cannot guarantee that there will be no rats anymore. To think with the big group of hotels they ate, rats should never be an issue. They did compensate us with a 1 night free dinner buffet but its still not worth the downgrade of our room.

Foods at breakfast are good. We love their mango & papaya jam 😀. We dined there for 2 nights and again foods are good.

Loud music at the restaurant at 6am.

The staff are friendly and courteous.

Good

Nothing

We had an excellent time at the Henann Garden. Staff were helpful and courteous, good location for the beach, and main strip. The hotel was clean and comfortable. Restaurant was nice, breakfast was great and tasty! The massages were awesome! thank you to all the staff. We stayed in the direct access to the pool room which was amazing and worth the extra.

Wi-Fi was so unreliable. It really made it difficult for us. There was also a charge for the use of the gym, which, considering the price paid, should be included in the reservation!

Breakfast was very basic and no meat or fish alternatives for anyone who doesn`t eat pork so very poor.

Attitude of the hotel staff. The receptionist accused us of breaking an old fitment in the room claiming my niece must have done it and demanding we pay damages. She refused to accept we hadn`t done it and that the hotel cleaner had done it. Given we had paid for 3 rooms for several days there, and pay them a lot of money to then accuse us of lying is outrageous and disgusting behaviour. They ought to pay us compensation for their awful behaviour.

I like almost all about this Hotel except the food.

The food its worst. The breakfast its terrible taste. The swimpool bar food has a terrible taste also expensive. If this hotel change the Chefs and kitchen staffs for people who know how to cook it so will be 5 starts . I order pizza , chicken and potates, all food we couldn't taste, there wasn't taste, old cheese, only a few vegetables, the potate disgusting...the chicken hard to eat it end up in the trash. Can't reccomend eat here, its not worth. The breakfast we stayed 4 nights and the menu was rarelly changed, old bread, 01 type of old cheese, 02 types of old fruits without taste, everyday white rice and chicken with strong souce, there are options but no food to eat cause its not taste. Specially for kids, the children could have a properly breakfast meal they don't have kids menu.

location and staff and lots of pools

outside facade from entrance road not good

Check out checking takes too long, they advised that it will only take 15 minutes and we can wait until our names called to be cleared. Unfortunately, it took 45 minutes for them to check. We are in a hurry to go to Airport but Concierge staff don’t cares.

Good facility, location, and the price

nothing but just so many tours in front of beach gate

The resort is nice and clean, the staff are accommodating.

There’s a lot of stuff that is lacking in our room esp. our necessities like toothbrush, room slippers, bathrobes and etc. It’s like you have to request everything, which in fact should be available in the room already.

Very nice hotel, lots of pools to choose from, great time!

The gym should be included in the price for guests! Breakfast buffet could of used a couple more choices of fruit.

the design architecture and layout and the swimming pool!

sometimes the smell coming out from the toilet