The view of the northern coastline from the hotel is incredible. The breakfast buffet each morning is excellent, with plenty of variety and above average quality. The staff were all very professional and courteous.

The hallway of the new wing of the hotel was under renovation and had a bit of an odd smell.

very friendly staff, excellent location, delicious food, authentic place!

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Everyone is always polite, helpful. The place is great and so is the location.

The garden, the vineyard, the room is spacious. The staffs are very friendly. Everything is perfect!

Nothing

Amazing view, very good breakfast, friendly and helpful staff

The staff were incredibly helpful, the location is wonderful and quiet, the pool and sauna were a bonus, and the room was excellent.

beautiful hotel with amazing view of the ocean rooms were amazing and we had a lovely terrace

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Beautiful place in stunning location. The views of the sea and the cliffs are spectacular. All the facilities are beautifully maintained and the staff is extremely friendly and helpful. We stayed in one of the villas which are comfortable and spacious, especially if you travel with kids. The on-site restaurant is also very good. Overall a perfect stay.

Everything was great

ALL

NOTHING

amazing rooms and super friendly staff. delicious breakfast and views to die for!

Just beautiful location. Staff is extremely helpful and attentive.

Amazing and friendly staff, peaceful and beautiful surrounding, lovely room, wonderful breakfast.

Team very welcoming. Perfect room (suite) with 3 balconies and beautiful views (amazing sunrise) Great activities (we had a very interesting “poncha lesson” we tried the restaurant once but we prefered to eat at the hotel bar (smaller and cosier) Very good breakfast with a lot of choices Perfect location for walking

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The location is espetacular, the hotel is very well planned and the service excellent. I would definitely recommend. There are a walk that starts just on the back of the hotel. All in all an excellent hotel.

the restaurant could do better. It is expensive and plentiful, but the taste of food could be improved.

Good breakfast, perfect service, very nice staff! I really liked the overall friendliness and kindness of staff. We attended a cooking class, and it was just fun, very personal and not formal in any way. It was a charming experience, and staff shared about food in their region.

The pool surrounding could have been more inviting.

One of the nicest places I’ve stayed at. Incredible view over the cliffs. Really charming architecture & design. Thoughtful details, including little presents and free water in the room. Overwhelming breakfast buffet.

I only regret I only booked 2 nights. Could easily have spent the whole holiday here.

fantastic hotel. our room was overlooking the wineyard, clean, cozy & well thought-of. The staff is very friendly & welcoming, the food was amazing. Great amenities (indoor pool, jacuzzi, game-room with table-tennis & pool).

that we stayed for 1 night only (our last night on the island) but will definitely come back for a few more nights

If there is something that makes this hotel special, it is their very friendly team. Special thanks to the team at the breakfast service and bar who warmly welcomed us every day, and to the reception for the box of chocolates on the second day, when realizing we were returning guests. The view from the room is very beautiful and relaxing. The bread made in the hotel is very good, and so it is the breakfast. Very pleasant ambience and well pointed room.

The restaurant menu has suffered a considerable decline since our last stay. The previous menu that used to report for some very well executed Madeiran dishes, gave way to a list of more sophisticated dishes, made in a Josper that the staff doesn't seem to master and that culminated in 2 meals, in 2 consecutive days, with a strong charcoal / burn taste... A significantly full 4 star hotel deserves a properly maintained indoor pool area. Therefore, mattresses piled up without any organization, indoor pool with super cold water and a deactivated jacuzzi do not line up with the expected quality. When I made the booking, I had indicated in the special requests that it was my husband's birthday and that I was willing to pay for something special to be prepared for his arrival. So it was disappointing when I arrived and realised that the request had been completely overlooked. They subsequently tried to remedy this by offering a slice of cake at the end of our meal. It was nice but not what I requested. Conclusion: Still a very good hotel, but unfortunately the quality decreased.

the outside was amaizing, rooms are clean and nice.

the food could be better in the bar and restaurant, we did not like it much, would not recomment, though there are nowhere to eat elswhere. one dau should be enough for the stay.

beautiful setting fantastic breakfast incredible food in the restaurant including veggie options very relaxing environment helpful staff

The staff was amazing!

Everything. The staff were amazing, both at the hotel and the restaurant, 10 out of 10. There was a problem with the amenities in our room and they sorted it in minutes. The hotel facilities (sauna,spa,...) were good and really appreciated after a long day of hiking in the levadas. We managed to get the pool and the sauna to ourselves the both nights we stayed, which is always a win. The room was big, with really comfortable beds and a little balcony with stunning views of the vineyards and the cliffs. The breakfast was buffet style and with lots of options, including stuff for me as vegan and gluten intolerant. There are 3 time slots for breakfast each day, and they constantly refill the food. The restaurant was also amazing, we reserved at the hotel each day and everything was charged to the room. The food, again, incredible, the vegetarian espeitada was to die for ( I had it twice !) and the mushroom burger was also really good. The portions were big. The vegan coulant was also tasty. We will be back and stay more time.

Nothing. Only that we only stayed 2 nights.