Vista spettacolare e camera elegante…. ottima accoglienza. Ottimo ristorante

Great location for us, and the view of the city and Etna was unbelievable. (we had a seaview room). The staff were super-friendly.

Nespresso machine in room.

The best part about staying at this hotel was the service provided by Arianna at the front desk. Arianna was friendly, helpful, attentive. Answered all of our questions and even though there was a slight language barrier, Arianna was very patient and kind and helped us with all of our requests. The view from our room and the dining hall was beautiful. Nice to see the sunrise every morning while eating breakfast. The location of the hotel is far away enough from the busyness of the town area, but close enough to walk to the pier for tours and good restaurants.

The shower door in the room leaked. After taking a shower the first day, the bathroom floor was covered with water. We had to be extra careful of which way the shower nozzle pointed when taking subsequent showers in order for the water to not leak out of the shower door. Even with using a lot of caution, water still escaped and some water was on the floor. We asked for extra towels so we could soak up the water. The hotel only had 2 workers during breakfast. There was also a tour group during our stay so the group kept the workers plenty busy. Unfortunately the workers were not friendly and it seemed we were bothering them if we made a request that food items be refilled.

we were greeted by Arianna with a big smile. she was cordial, helpful and went the extra mile to ensure our stay was a great one. Arianna made the stay fabulous. she is the very definition of providing outstanding customer service. Grazie Mille!!!

The breakfast was not what I’d expect/disappointed. The selection was very limited and the pastries and bread were not fresh like the other places I stayed during my holiday. Dining staff were not happy and was not service oriented. My bathroom was not clean and needed work.

The location was very good and well connected to the borgo antico. It was 20 minutes walking to the center. The breakfast was good and the swimming pool very nice

WiFi connection is not always working as expected

the pool and the view from the pool was lovely. the rooms were comfortable and well decorated. we changed rooms during our stay after we extended for a night, the second sea view room was significantly better.

The information provided by the reception was non existent, they fell short here on something so easily rectified. The hotel is high up on a steep road, quite a long walk from the harbour. it would be helpful if the hotel ran a shuttle service during the day/evening. there is no daytime food offering, the hotel had to phone an external shop to deliver a sandwich, a further lost opportunity. Breakfast was poor. The hotel has potential but it needs better management

The pool area was nice, lovely view. Near to bars and restaurants.

The entrance to the hotel was not very clear. On day of check out could only use the facilities until midday.

pool was very nice with a good amount of loungers. The receptionists were very good at organising taxis both for pick ups at dick and restaurants plus organising ones from hotel Believe me you need them due to hotel location

the location is not good up a very steep hill which ruined any trip out so had to use taxis all the time. no table on balcony but this was rectified after I asked. typical poor room fridge with no possibility of making ice and no tea/coffee facilities. Pool towels not available poolside have to get at reception and return them there otherwise E25 charge!