The building was beautiful and the room was lovely. The hotel was clean and in an excellent location

The facilities were poor, the gym was very very small with little equipment and I couldn’t use the sauna or steam room because I hadn’t booked to use them. The sauna and steam room is only for 2 people!! We had to wait 45 minutes for breakfast, we had to ask twice. The staff seemed like they didn’t care and didn’t apologise for the wait.

Excellent breakfast. Front of house staff friendly and helpful. Wonderful ambience.

Nothing e didn't like

We were upgraded to a junior suite which was a lovely surprise.

We parked in a business carpark by mistake when following sat nav to parking. Could you check this and also a bigger sign outside the carpark would help!

lovely hotel, lovely staff, expensive for what it is

my room was left open after house keeping cleaned the morning after my first night. there was never any milk provided in the room for coffee, there was a bottle of water in the fridge the first night but this was never replaced or filled.

Beautiful hotel

We had a major issue, the shower was blocked, flooded the entire bathroom, flooded also into the room. My partner was unable to shower after me. Called receptionist, who sent maintenance. Unable to fix. Didn’t even bring a mop. We tried to mop the flood with towels. Surely this shouldn’t have been left to us to clean up? A serious health and safety issue. Had noticed a musky smell in bathroom on check in, window by shower was left open to obviously mask smell and obvious there had been an issue before. But as we went straight out for the evening, didn’t think too much into it at the time. Completely ruined our stay in a beautiful hotel. Ruined plans following day, had arranged to meet friends in Reading, as had to return home for partner to shower, completely disappointed.

Clean rooms and polite staff

I had a query about the breakfast as I thought it was included. Also a genius member so should of got 10 percent off. I have been in contact with the hotel and booking.com, but the issue hasn't been resolved.

Very close to town but in quiet settings with the park in front. Parking is provided but cheaper options at the Queens Car Park which is within walking distance.

The hotel exceeded my expectations and Simon operations manager went out of his way to make our stay extra special. The food was outstanding, we stayed in a quiet room with air conditioning, everything was outstanding!

I think the reception desk staff could be more willing to explain to guests what is going on, instead of cutting the conversations short and not offering an alternative choice or explanation when things go wrong for unexpected reasons.