comfortable bed, friendly staff and very close to castle and Camino

very small room but clean and quiet

Very good location. Comfortable room and decent value for money.

I liked the location.

The room was dark with window to a wall. I felt they give their rooms with views to non-Peregrinos.

Very close to the centre of old Ponferrada, the restaurants and the castle.

Rooms were clean, the hotel was out of the way in a quiet side street but still close to everything. The staff was very nice and very accommodating and helpful.

location

bed very hard

The location and it was clean

The receptionist needs to improve her social skills. Also she failed to inform us there was a cafe in the basement where we had breakfast the following morning. She did not tell us about this at check in ,we almost left the next day without food the only reason we found out about the cafe we could smell the coffee and investigated

location!!!! perfect! next to the plaza and the castle. quiet. perfect clean.

liked every thing.

Centrally located, close to the Camino, church and castle.

1. Receptionist checked us in whilst on a phone call to someone else. Virtually no attention was paid to us. She even passed the stamp to us to stamp our Credencials ourselves. We got some vague directions to our room and luggage storage. 2. One of the twin beds looked like it had been slept in the night before, and had just been straightened in the morning for the next guests (us). This was in contrast to the other twin bed which looked immaculate and untouched. We decided against complaining given the abrupt treatment by the receptionist at check in. My husband took one for the team and slept in that bed after checking for stains and stray hairs. Luckily there were none. This is a functional hotel. Do not have any expectations beyond this.

receptionist was very friendly and informative- the location is great.

Room was to close to the elevator. elevator noise woke me up many times

Nice and clean with friendly staff. Centrally located in town within easy reach of restaurants and shops

Very central location and extremely quiet even in peak season. Very helpful lady on reception who accepted our luggage prior to availability of our room. Lots of excellent restaurants nearby. Amazing Spanish beds and pillows that we wanted to take home. The aircon in early August was a life saver.

Nothing as excellent

great location

very small room, little to no staff help or interaction

Location was great and stuff was very friendly. Clean and comfy.

The room was small but comfortable. I arrived late and the staff left a key for me. Friendly helpful staff. The shower was good and hot. I unfortunately came down with COVID for the first time right before arriving at the hotel and though I was only planning to stay one night and start the Camino, I was able to extend my stay multiple times in the room as I spent the entire time in bed and the hotel provided hot water for tea and soup, which was a blessing.

Limited options for meals and there wasn't much of a social vibe about the hotel. The wifi could have been a little better. The price was a little high for the size of room and amenities available.

helpful staff, clean, comfortable, new and convenient.

all was great except breakfast not included

So great! Perfect location close to the castle. Very clean and AC! Tons of restaurants nearby and a big supermarket 3 min walk away.