Staff, location, best breakfast ever.

Outside the hotels control but late night up till 2am noise from a bar at the side of the hotel. Ask for a room out the front.

Location and friendly staff

Excellent location, very close to everything! Staff was super friendly and breakfast was great. The roof top restaurant is not to be missed - great food, awesome service and amazing views. Also really liked the nearby secure parking that the hotel offered. Stay here if you’re going to Malcesine!

For the price, we have nothing to complain about! Great value for money.

Location

nothing

good central location. Had superior room on 3rd floor which was great size and had large view. breakfast was great

our room (304) had a bath and would of liked a shower. did not know you had to ask reception to put air conditioning on. Can be a bit noisy at night, but to be expected if in the centre

Not much

Bad comfort, extremely noisy air condition, no lake view as promised - window into big wall with a fan. Cannot find anything positive. Still tired after a nights "sleep".

excellent breakfast

a bit noisy as it is in the town centre

Poor service, staff very unpolite. Good location and clean but if you book with booking you will be treated poorly. Very difficult to get to the hotel on a Saturday morning, no willingness to support with indications on where to park or what to visit. Again, very good location but very unpolite and unpleasant staff. I have a 3 yrs. old that had to sleep with us because they did not give us a small bed (we were willing to pay a supplement).

The staff, unpolite, rude, very bad.