Location and comfort

Comfort

The location is the only good aspect

We booked for 6 nights. We were originally in room 116 on the first floor. There was a noisy possum in the wall of our room and we could hear it grunting and defecating. The room was dusty and dirty. A false fire alarm went off at this point (according to other guests and staff, this is a very regular occurrence). We asked to move rooms as the possum wasn’t going to sleep and we badly needed to after a long day driving. We were given a new room on the third floor, but there was no assistance to help move our bags (there’s no elevator) and food from our fridge up the stairs. There new room was much smaller and dirtier than the first. It was ridiculously hot and stuffy, very uncomfortable (no air conditioning in this hotel). The fridge in this room was from the 70s and was generating an incredible amount of heat. It was very late by this stage so we decided to just try and sleep. I ended up having a serious asthma attack due to the uncleanly state of the room, and developed an itchy skin rash. I have dust mite allergies so carry a puffer and antihistamines. In the morning we decided just to leave, even though we would lose money. The manager tried to get us to stay by offering an upgrade to a balcony room. The fact that we had already been downgraded to an insanely hot, smaller, dust riddled room without any customer service or care to help us move our luggage up several flights of stairs very late at night did not fill us with hope that the 3rd room would actually be an upgrade at all. My asthma attack was very scary and I didn’t want to risk my health in such a poorly maintained and poorly run hotel. It was a sad start to our first holiday in a long time, that we’d been looking forward to very much. We ended up losing over $700 as they would not refund us. We booked an airbnb instead.

Einfach alles super. Wir haben uns sofort sehr wohl gefühlt!

Nichts

Lovely helpful staff. Great location.

Cleaning needed major work. As we just arrived to our room and had a look around when we lifted the toilet seat there was dried urine stains all over the toilet and there was dust on the toilet, around the bed head, window frames. Also the room was not properly vacuumed. There were rubbish like chocolate and biscuits on the floor and in the closet

Nice hotel (in a comparison of other Thredbo facilities, very convenient location and availability of the parking space outside. The staff was very nice and supportive

Saturday outdoor afternoon disco party sound set up resonated strongly across all rooms and corridors. It's probably more sound engineering/equipment issue but it made a stay for couple hours not very pleasant.

Great location and being able to park onsite was fantastic. Hotel was extremely clean and the staff attentive and helpful. Rooms were comfortable and quite.

The hot water in the shower was extremely variable. During a five-minute shower you would be likely to spend one minute under the water as it would range from scalding to cold. It definitely needs fixing. There were also two fire alarms that went off in the middle of the night on different nights. One was only the alarm for a very short period with the other being longer with an announcement to evacuate immediately then stopping. No staff came to check if anyone had evacuated or informed people that it was a false alarm. On questioning reception, we were told they were fixing the problem. ???

Wi fi terrible Breakfast trrrible

The hotel is in a good location.

I would have liked a gym.

Central location, close to restaurants. Great staff and good breakfast.

Location was good.

Paying for a barrister coffee when I purchased breakfast was out of touch with the hotel industry and seems a bit rude considering the price of accommodation. Storage room for skiing gear was far from adequate room wise and I could not securely store my gear.

Nice comfortable hotel with good helpful staff

All good

Perfect stay for mtb weekends. Safe storage for bikes.

No lifts in the hotel. The car park is small and awkward.

Location was perfect, food and amenities were great

Most of the staff were brilliant. One particular member of staff was rude to members of our group on a number of occasions. But, everyone else was extremely friendly and helpful

the friendliest of staff

stairs

it was clean warm and staff were friendly

it was comfortable warm and inviting

everything

nothing

excellent location

Weren't aware of off season, assumed hikers and bikers at this time. hotel website still advertising everything but nothing available. No bar, no restaurant, no room service, one yucky pub open in entire Thredbo. Chairlifts and trails ALL closed. Nothing happening. Yet we pay full prices and no communications about the above. Couldn't get into room til 4pm even tho NO ONE was at hotel!! Place old smelly and shabby. Fire alarm testing for hours, eardrums ringing. Forfeited one night full price and got out.

Helpful friendly staff. Giant fluffy towels. Great location.

it was central to everything. Staff were available and lovely. Great value for money as we had the room and breakfast included.

location, breakfast, lounge area with the fire.

you could hear everything from other rooms.

excellent location, well decorated and appointed room. Lovely view.

The reception staff were unresponsive and slow. we waited 2+ hours to hear if our room was ready. the staff offered to take our bags to our room as there was no lift to the 2nd floor. After 45 minutes we collected bags from reception and took them ourselves. the breakfast restaurant had lovely views but the hot buffet food was cold.

close to chair lifts

No where outside undercover to sit with a fire place etc . The hotel bar and restaurant were closed at night which was disappointing.

good value, great location