The receptionist guy was very friendly , he allocated room with nice view . The breakfast was affordable and properly prepared. The hotel have a nice view beach view with swimming pool

I noticed when they want to pass information day tend to shout .

DO NOT RECOMMEND!!! There was NO HOT WATER. In none of the 3 days we stayed there, when we brought it up to the staff the front desk person was incredibly rude.. said we were paying for a 4 star hotel and not a 5 star.. and if we wanted hot water we needed to pay more at another hotel. The manager did apologize for the employees behavior but did nothing to solve our problem but to offer free breakfast on our last day. Absurd! Do not put you money on this place!

The staff was exceptionally good, helpful, relaxed, respectful, smiling, communicative. The pool area and the restaurant area was great, the food and beverages were great. The apartment was spacious.

The floor in the pool area is slippery, the gym is pathetic. You need more machines lol. The room did not meet my expectations in terms of decor. It was bland, ugly and boring, unlike in the advertising on website… The facilities in the apartment wasn’t great…. No kettle, and the coffee machine? Please upgrade it. The lighting in the apartment made me feel like I was in a hospital, there was nothing to make the place look inviting… Really disappointing. This is meant to be a hotel chain primarily catering for my community and yes, hetero friendly… but I was disappointed to see that the majority of guests were unhappy looking straight common people. Only a few stood out and made me feel comfortable. I go on holiday to dream and enhance my gay life, surround myself with a likeminded crowd (regardless of sexuality).

Good size and air conditioned rooms

We have to request to be moved to a different room as it looked like someone had just stayed in it: not properly made beds, dirty sheets, and unclean floors. The air conditioner was also broken, and they had fans instead. Additionally, the shower floods, and they did not let us know in advance that they would be deducting 3.30 eur per person per night from our deposit at checkout.

Noting

Noting we had no electricity for 3 days Our air conditioning didn’t work all week Our toilet didn’t flush it was overflowing and clogged for the first 5 days after asking from day 1 to be fixed .

On the beach

Was a little run down

Very clean - good location - you can get a good sleep at any time - big rooms - staff are 5***** - pool is superb great to also be so close to beach - will definitely be back

Air conditioning - please sort and also frequency of clean towels - drinks are a little expensive

Location is good if you visiting the west side of Ibiza , and Sant Antoni is well connected (if you have a car) and good restaurants. Staff was friendly and helpful. Our 2 bedroom flat was gigantic in terms of space specially the private terrace.

Only Paid parking in the hotel and not so cheap - and in the street is limited or non existent. Room had plain / basic decoration , needs a bit more effort into making it cosy. The gym needs improvement !

Facilities, cost, location, staff all top draw

Very little

Location and staff

Cleaning and also some hidden charges!!! There was not mentioned in booking about additional charges while it was required during check-in.

The junior suite was huge. Lots of open space and massive balcony. Perfect location with pool ad sea view.

The mattresses were filthy. We asked for our bed to be split on arrival. When housekeeping removed the sheets, both mattresses were badly stained and dirty. Good mattress proctors need to be used.

clean, view was wonderful, staff very helpful

website states airoort courier when there isnt one

it was a worst experience..

when we were not there our rooms were opened and all the stuff was checked the passports were left open when we complained about it to the reception they simply did not want to help

very clean and comfortable good size room, friendly staff

breakfast wars, a little limited in choice, but plenty of other places to eat locally anyway

we had the best view ever thanks to the hotel staff at reception giving us the best rooms

nothing .. it was awesome

outstanding property, lovely apartment with good facilities. large comfortable bed, great shower.

towels were not 100% steam cleaned. had make up stains on them. air con in the lounge was not working and the blind would not roll up. they have travel kettles but it did not have a filter so unable to use it. didn’t make a fuss as the staff were so nice.

amazing apartment,very modern,most comfortable bed,lovely pool with an amazing view of gorgeous beach in front,cool decor in hotel

had to ask twice for new clean towels,room not cleaned yet the trolley was always outside our room,no bar at night was a major letdown as there were no other bars open this time of year

The staff are great. Location is good, lovely views. Really fun hotel to stay at!

Can’t fault it

clean modern

Very big and comfortable rooms with sea view

The mini bar is crazy expensive!!!!

The staff, the location, the facilities are all amazing! The staff really go above and beyond to make you enjoy your stay - Love them!

The blanket is just a sheet not an actual “blanket” that’s the only thing I didn’t like about it

was clean

the fact there was no irons I had all my clothes that needed mostly ironing and there was no iron to rent and when I asked for one they lent it and would knock back literally 5 mins after lending it , they should have irons to rent out like most hotels do thought this was very strange

nothing

room: the view was horrible, the side of the hotel has a really bad panorama, even the room with side view of sea. The matrass was cheap and really bad bad quality, totally not at a 4* level bar facility: i dislike a lot the internal of the hotel, the corridor bringing to the room are old and you can feel it immediatly that you are not in a luxury place. no other major concern, only the pool…. well, the first day we went by the pool we realized inside was full of long hairs floating. that was really disgusting honestly, we never took a bath inside! staff: the receptionist were really nice, as well as the breakfast/pool. Very bad score for cleaning personnel instead!!!! the cleaning lady at 5:30 pm didnt yet cleaned the room. Once we complained she cleaned very quickly, leaving most of the dirt on the floor and the pillow around the room. when i went to shower i realized that she didnt replace all the towels, and the one i opened was dirty with brown lines, another one has hairs inside!! experience: at 4:30 am I had the opportunity to be woke up by a party in the room downstairs: music super high volume on the balcony, screaming and dancing. I had to complain several time by calling reception before something was being done