O staff do hotel 5*

amazing breakfast and location

no kettle or tea/coffee facilities in the room?w z a also no iron AC didn’t work

location

we checked in a round 11:30am,and we had to wait till 15:00pm,to go in to our rooms,as if half day already waisted in waiting’s at the reception ,I don’t think that’s fair at all

The property is not as new a some other in the zone but is clean and the service is good. Rooms are big and the bad was comfortable.

mantainence could be a little bit better on things such as door fames

Clean rooms, good location

Cold pool, repetitive food, poor drink options

Everything the employees are very good, always try to go extra mile for service, we are experienced travellers and we have to said the hotel.is very good , obviously some people have other expectations and are very Demanding like our self but we have to say we going back and return to this place.

The fact we have ordered half a pension and the drinks are not included and the price to pay is very high. We dice to go everything included next time ourselves. But please advise the customer at the moment of booking regarding the drinks to make the right decision.

Great location. Friendly staff, especially Allina who serviced our room. Excellent value for money

Bit too much music noise round pool, but at least you could avoid it a bit by using the large grass gardens

I like everything, all is well taken care of

Very clean hotel. Location good. Staff were attentive and friendly. Went all inclusive lunch and dinner definitely better than breakfast. Nice big rooms. Quite a few English staying here which was good.

Entertainment based in reception area which is a bit weird and it wasn't great only lasted an hour or so. Only one bar for whole hotel. No snack bar just main restaurant open at mealtimes. Sometimes nowhere to sit as very busy so had to wait for a table.

Had a lovely few days in the kenzi. Staff very obliging.

The general cleanliness and ambience

Spacious room and nice view from the balcony. Location was good for walking to the beach and restaurants nearby. Cleaners were very good, always spotless. Breakfast OK but a bit hit and miss - often have to ask for missing items not replenished - bowl, cup, spoon, butter. End up walking several laps of the dining room to get all you need!

Member of staff needed to make sure things are replenished at the breakfast buffet, would be good. Didn't eat lunch or dinner there so don't know if they were similar. Very little information on arrival about location, facilities and activities. Had to ask several members of staff and so it took several days before everything was apparent and some things were missed.

staff were fabulous and the hotel was spotless

air conditioning system needs upgrading and our non smoking room had a constant smell of smoke

location was 10/10 room was great can be better breakfast improvement needed not everyone likes continental you need english breakfast best was the room service and reception staff was excellent (morning shift) 2 female staff was excellent both took care of my needs I have forgotten their names but was excellent

wash room was too big 2 toilet with a leakage, and wet very quick. but just manageable. flash for the toilet was little weak but manually had to fix it

Location good, Clean

Before booking I checked the facilties, It said table tennis, archery, darts,spa etc. None of them were available. Hence not going to book through you anymore. Unless there is a reimbursement for the facilities not provided. Also I checked out early on the 6th of February, they said breakfast will be served from 6 am, when I asked the chef for omelet, they said it will be served from 7 am, so I missed out on a proper breakfast, as I had to leave the hotel by 6.30 am, to go to the airport.

Great location 2 min walk to the beach.

The staff overcharged for late check added extra money for themselves very selfish Always trying to make extra

The location is Perfect walking distance/stroll down the beach/restaurant/shopping. Only 1/2hr to 45mins to the airport. View from balcony was nice. Bilal the bellman/frontman was lovely friendly and open- the only one who appeared to be genuine to be honest.

Customer service. Room was a bit small. Toilet had a shower in the bathtub-prefer a stand-alone shower. Some of the front desk staff were rude and not friendly on our arrival-looking at us stupid and not approachable. Bilal the bellman/frontman was lovely friendly and open- the only one who appeared to be genuine to be honest.

great location and nice swimming pool

Beautiful hotel, perfect for families, staff were always extremely friendly and went out of their way to make us feel very welcome during our stay, would definitely recommend this hotel as it also comes with a delicious breakfast and rooms are very comfortable and spacious.