كان تعامل الموظفين في غايه الطف والاحترام والاحترافيه

بعد الفندق عن الحرم وكان النقل مزدحم جدا والمسافة الت يتم الانزال بها كانت بعيدة عن الحرم

كل شي

لاشي

المكان النظافة توفر جميع الخدمات الباصات للحرم مجانية

Hotel was very clean at all times, and was very well laid out.

The hotel itself was nice but didn't like how you had to pay for milk, I have never heard that before from a 5 star hotel. I have stayed at multiple ones before, also the shuttle service from al haram to hotel was shocking. Not enough shuttles and had to wait over 1hr for a available one, as soon as one was coming. They was being filled up by people acting like animals.

Everything is exland responded for the servers very fast and the reception peoples very good in welcome recommended for the people coming to makka

Little far from El haram there is transport easy to get from the hotel but difficult to find when you will be back from haram

Very clean and nice

Shuttle buses and the queue to check in and out was very long. Not much help or information is available. Needs to be better managed

The Facility was perfect with all the amenities available in one place. Breakfast was one of the good facilities in the hotel. Rooms were nice and clean.

Bit Far from Haram, but at the same time they have an excellent shuttle service available for pilgrims which allow us to reach for namaz in time.

Location is good - Google Maps says it's a ~30 minute walk to the Haram, but regular and reliable shuttle buses that drop you off at the underground bus terminus do not make this distance an issue. Breakfast was decent, when compared to hotels of similar standing. Rooms are solid, decor was solid and the hotel scent (public spaces within the hotel) is first-class - I went hunting with foolish optimism for the name of the scent, knowing fully well that it was most likely custom-made. Yes, it was custom-made - full marks. Reception area was beautiful, welcoming. Some staff were accommodating, infact the majority were and showed impeccable hospitality - others, however, in key customer-facing positions left alot to be desired in their service.

First impression on getting to the hotel was awful - we were told that wheelchairs were unavailable in such a massive hotel complex. How we were supposed to transport our 78-year old mum, who is recovering from a stroke and is wheelchair-bound was unclear. The member of staff was dismissive and extremely unhelpful, challenging us to go speak with his bosses. We proceeded to speak with his bosses who provided a wheelchair within seconds. Similar situation occurred when we requested to take some food up to our mum's room as she was too exhausted, from the tasking travel from Madinah, followed by Umrah of the previous day, to come down to the dining area. Again, we were met with a resounding "no", which was again rectified when we spoke with the Manager. I believe the problem at such a hotel is either: staff being willingly unhelpful for reasons best known to them, or poor communication/inadequate training of staff. In both scenarios, we shouldn't have needed to rely on the discretion of the Manager - staff should be able to give "common sense" discretion without need for a recourse to the Manager(s). After the wheelchair debacle and the stress of the Umrah, we were all very thirsty but had to pay extra for bottled water from the hotel to quench our thirst - a situation we did not experience during our stay in Madinah (bottled water was unlimited!).

Overall the service was excellent Breakfast was brilliant

None

Sauberkeit

Nichts

نظافه المكان + جوده المطعم فى وجبه الافطار + العاملين بالفندق قمه فى الاحترام

تغيير موقف الباصات للوصول للحرم ( نركب باص وننزل نركب باص اخر للوصول للحرم وهذا مرهق جدا جدا جدا )+ اكدت على موقع بوكينج انه يتم تحصيل مبلغ الإقامه قبل وصولى من الكارت الخاص بى ولم يتم ذلك مما اضطررت ان ادفع ضعف المبلغ المعلن بالجنيه المصرى😡

Location

No gym or steam room

النظافه والاهتمام بالنزيل وسرعه التجاوب

ممكن الموقع توقعت اقرب للحرم بس لازم باص

قربه من الحرم نظافة المكان البوفية متنوع ولذيذ جدا

صغر حجم الغرف حيث السرير ياخذ من حجم الغرفة ويعيق الحركة

Staff was good very cooperative

Every thing is excellent

Check in time

Breakfast was great

Alhamdollilah the hotel was excellent

Nothing

Super rien à dire

Propreté ,les gens sont très gentils et chaleureux.

اول تجربة في فوكو الاقامة ممتازة و التعامل كويس جدا من اول الريسبشن و داخل المطعم و كمان مع خدمة تنظيف الغرف كلهم ذوق و معاملة محترمة و الافطار متنوع و كويس جدا يليق بفندق 5 نجوم و خدمة الباصات للحرم جيدة جدا و متوفرة طوال الوقت ماعدا في بعض الاوقات بيكون في ازدحام شديد غير كده يعتبر قيمة مقابل سعر مقارنة بفنادق برج الساعة اللي كنت بقيم فيها دائما داخل مكة و ان شاء الله برجع انزل في فوكو مرة تانية اقامتي كانت في برج 4

لا يوجد

The cleanliness of the room good transport services.

Poor communication by staff. Fire Alarm randomly went off in the middle of the night and we had to evacuate 29 floors by stairs with my pregnant wife. When got in the lobby the staff was only talking to people who spoke Arabic. When asked to clarify in English they just said there’s no fire go back in room without and explanation of the ordeal we went through.

De Netheid en het ontbijt waren top!

Er viel niet echt iets tegen buiten mogelijks het feit dat De bussen van de shuttle service altijd vol zaten en je mogelijks geen plaats had voor te zitten.

nice

none

النظافه الاثاث الجديد روعه

ه

كان بدون فطور

كان متميز وراقي

For real Amazing place and nice people customer service amazing Everything was great. Clean, hospitality, quality. Staff were very helpful and nice. Room clean service was great, Their Buses available 24hr

Every thing very good

زحمه جداً جداً..الفندق عباره عن ابراج وهم مخصصين برج رقم 4 لنزلاء البوكنج.. و المفروض أنا حاجز من الموقع وأخروني بسبب إن الغرفه مش جاهزة وكان في زيي كتيير... لا انصح بيه... من كتر الزحمه تحس إنك في سوق

The interior design for the whole hotel is cosy and comfortable, the food was excellent and the stuff are very helpful and friendly

The beds are small , and the cover on beds is too small so you feel uncomfortable when you're sleeping

كل شيء كان منظم وسهل

لا يوجد حلاق في الفندق وأسعار المطعم غاليه

Modern, sauber, hilfsbereites Personal, Shuttle Busse, Frühstück