The hotel was very clean. They are obviously well staffed here because we were always seeing workers cleaning the lobby, halls or rooms. The front desk was efficient and friendly. TV made the kids happy since it had more streaming options. Very close to the Mall of America and five minutes from the airport (which is a good and bad thing—very loud planes would wake me up). That being said,great hotel but don’t expect a restful sleep. Thin walls. And don’t get near the ice machine. Seriously I could hear the neighbors’ conversations, words on their TV, and their alarms going off. I have stayed near airports around the world but never felt like the planes were landing in my room. If it wasn’t for this I would have given it a 10 but have to be honest.

Thin walls and loud airplanes

Location

Breakfast was pitiful...fine for a cheap motel but not ok for a Hilton. The omelettes were dry and tasteless, and the blueberry muffins exceptionally crumbly. There was the typical pancake machine and waffle maker.

The location was very close to the Mall of America and not too far from the airport.

The front desk receptionist (Katie) had a bad attitude and acted like it was an inconvenience for her to answer anyone’s questions, get towels, and book shuttle arrangements. The pool had no towels and when I asked her for any type of towel she never got any. I had to come out and ask someone else who got them right away. Any time I walked up and said “excuse me” to get her attention she looked up as if I was irritating her. I called ahead to book a shuttle to leave and after waiting over 30 minutes in front of her with my children I asked her for an update and she said I missed it (which I didn’t) and she was going to make me wait another 30 minutes. Luckily another employee (John) walked up, apologized for the inconvenience, gave me water, and I was easily on a shuttle within 3 minutes. She should not be the first person to represent the property and deal with guests. Lastly, the breakfast was good but the staff didn’t stay on top of keeping everything stocked and also came across as very irritated with guests.

It was close to MSP, which is one of the reasons I chose it. Staff were friendly, facilities were clean.

The entrance is difficult to find, especially at night. It is tucked in between a cluster of other businesses and a nature preserve (? - an undeveloped area of trees and field). The principal reason I mark down the property is that they charge for parking overnight - And I don't mean park and fly - If you have a car, you pay for parking. What the heck?? The other reason is a lack of a comfortable lounge area. The reception is very utilitarian - nice if you're looking for coffee or a snack, but not to sit.

It was very clean and close to the mall.

The blankets were super thin. The room we stayed in also had a weird banging sound in the bathroom walls. As if there was an issue with the plumbing somewhere. It kept my husband up all night.

Location, WhirlyBall was connected and had super good food & drink, close to Mall of America.

Loud planes made it hard to sleep at times, breakfast was very limited & cramped. Weed smoke was present constantly in the hallway. Rooms were a bit small.

Parkplatz ist direkt an Hotel, alles sauber , gutes Frühstück

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