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The beds were actually more comfortable than they look like.

So apparently the key box for the building is broken, but this information is only shared after you pay for the room. The problem is that - you have to pick up your key from over 5km away from the hotel. It is unacceptable, and I will be contacting booking.com for this. Is the guesthouse willing to reimburse the visitors for travel expenses from needing to find ways how to pick up this key, since they decide not to inform about this in advance?

I like receptionist who welcomed me. She was polite and helpful

The room is very hot and not have proper ventilation. They don't provide towel for shower and not even a bottle of water.

The keys had to be picked up on the other part of the city (approximately 6km from facility), there were not enough kitchen ware, everything was not maintained in a good condition.

I had to collect the key from the other side of the town at West Side Hotel (distance 5.4 km by the car one way) as there was no reception and I was told that the key box was broken. In the past here was at least reception and Lidl style simple breakfast for the same price. The room was so cold that I had to sleep my thermal underwear on although an extra radiator was on the whole night. The temperature outside was -10 degrees. No pictures of the rooms are shown on the website probably as the rooms are so dated looking. The furniture and appliances were disfunctional and for example some lights were broken. This building should be demolished!

Location

TV doesn't work

The breakfast is good.

The fact that the check-in place is 5 km far from the actual hotel is not well warned at all. Then, in the building where we slept the rooms weren't bad but the shower was in disgusting conditions. In general, we found it sloppy. Finally, in one of the nights, one guest was behaving very violently, punching the walls and striking doors around our corridor while screaming constantly. The situation lasted for, at least, 1 hour and no security or staff was in the hotel. This made us feel quite unsecure there.

Functional but basic accommodation. Comfortable room. OK breakfast, great coffee. Remember you need to pick up keys from.west side hotel

Furniture and fittings could do with updating along with bathrooms. Lighting in bedroom not great no reading light They need to inform you before booking that you have to .pick up keys from West Side Hotel