Great hotel for families with children all ages. The facilities and the entertainment for kids are amazing and extremelly well organized. Yes, it's a big hotel with a lot of people but there are plenty of space and activities for everyone to enjoy confortably. The hotel was fully booked and never had an issue with the pool chairs, or with the restaurants. Staff is great and very nice. Would definitely recommend for families

Access to the beach can be tough with kids and there are no beach chairs and shades from the hotel.

RIU Chiclana, really make an effort to provide their guests with good service, you can tell their staff work very hard to keep all facilites clean and they seem happy to assist. Without a doubt, their entertainment is the best you will find, from the pool side activities to the night entertainment, especially their Riu Party, this past Friday it was the Neon Party, packed to the rafters, with DJ, PRO saxophonist, pro dancers, incredible, I wanted to dump my kids somewhere and enjoy the party as an adult. This is a very very busy hotel, but we never had an issue with sun loungers, and breakfast, lunch, dinner is of a very high standard, moreso if you book the themed restaurants.(you need the Riu App) This is a pure all inclusive, no buts, no hidden fees for drinks/ snacks etc. Its slightly on the pricey side, but it will not disappoint you.

Our room had no balcony, making it a task to dry towels and swimwear within the bathroom, we would've preferred a room with balcony but this was not specified within the booking. We have booked on other occasions and we always had a balcony, hopefully Riu/Booking.com can make it clearer upon booking this next time round.

The pools, entertainment, rooms and food were all great as always.

This was my 3rd time staying there with family and it’s become a lot more expensive now. Same amount of nights and same time of the year and I’ve paid an extra €700 compared to last year. I doubt I will be visiting again as for a little bit extra money I can get on a plane travel elsewhere. Also, I understand that maids need to do the jobs and get room ready, but pushing their trolleys in the room corridors at 7 - 7:30 am everyday of the week is annoying especially when you’ve gone to bed at 1am after their white party! Hotel needs to be more considerate with this. Our safe was note working, we reported it twice and no one came to have a look after assurances they would. Also the maids would not leave 4 bath towels for a family of 4, instead there were days where we were left 2 towels and had to call for more, or they would leave 4 small towels. Not adequate for a family of 4 and a nuisance as having to contact reception who would not pick up the phone as they were very busy. Maids would see that the room water bottle was empty and needed replacing but it never was.

All inclusive, excellent staff, great holiday resort for families

Cockroaches in the summer!

The resort is immaculately kept, from the restaurants to the common toilets and everything in between. Our first room was ground floor and a little dark, so we asked to be moved to a room with a view, which the hotel were happy to assist us with. Our new room was much brighter and the view of the ocean was stunning (It’s a sunset hot spot and the beach here is beautiful!) The staff work really hard on maintaining the clean aesthetic of the complex which cannot be easy being such a large and busy resort but it surprised us how fast they cleaned common areas / after dinner service etc. We also loved the choice of 7 swimming pools, with a perfect children’s pool for our two year old daughter. There are plenty of drink stations located around so you are never far from a refreshment, again impressive given the size of the place. We also really appreciated the general friendliness of the staff who went out of their way to be kind and courteous to our family. Thank you to you all.

A few downsides - If you get a ground floor room you probably won’t get any kind of view besides a white wall of the apartment in front of you. We also questioned the security of some ground floor rooms with entrance only via patio doors. That made our initial room and first impression feel a bit off. The in-room coffee was of very poor quality and that was a small detail that would have really improved our morning experience, to be able to enjoy a good coffee on the terrace before we set out. The room towels were also very poor quality - thin, an odd salmon pink colour and they felt quite old. They were clean and changed daily, but it just didn’t help to feel in any way like a proper hotel experience. The food, albeit available in abundance throughout the day, was a bit basic in both quality and taste, but very typical of a solid 4 star all inclusive with plenty of choice that catered for 1000’s of guests. After 3 days however, we felt more than ready to book a local chiringuito to get a good meal. The booking app service for the on-site restaurants was good enough but the Italian option wasn’t available during our 5 day stay and the “ Noray “ which we did manage to book into served much the same as the open access buffet restaurant.

Staff were attentive and friendly. Food was great. Room was very comfortable. Something for all ages

Nothing

Food is excellent and location too. Staff and entertainment superb.

We love staying at Riu for many reasons. Our top reason is the staff. They are amazing, so helpful, friendly, very kid orientated, and Kids Club is just wonderful.

The rooms were far too warm. For some reason, this time, the air con was set at a very uncomfortable temperature. None of us slept well.

Everything was very clean, staff and entertainment staff were very helpful. Entertainments was very good!

we booked to have dinner in one of the restaurants and when we arrived table was not ready and we had to sit in two separate tables even though there was enough space to have joined them and other tables that were bigger.

The worst vacacion in Cadiz. I strongly recommend the nearby other hotels like Iberostar or royal hideaway, but here no! We pay 300 euro / night and we have only frozen food, very bad cook, hot dog and frozen patatoes, the drinks from the dispenser all very bad quality! 👎👎👎👎 The room was a 3 star hotel room, everything very normal inside , the stuff let’s say friendly. the kids enjoy, the adult no

Great location, clean Resort

Very poor quality of food

the food was amazing, very tasty and variety 😀

nothing

clean and friendly staff

the steps to the beach 2 of our party were unable to access. no coffee or tea making facilities in the room. booking.com said there was a mini bar in the room but all it contained was water.

excellent rooms , facilities, staff, location to beach.

Cafeteria style food quality and alcohol was -with the exception of beer- a strange taste. Spa water temperature uninviting.