Very confertable and wid sofa bed, 3 air-conditioning, near to everything in the city centre

location was great.

cooking pans are old and unusable. need wash cloths for bathrooms.

super central. spacious. lovely view from balconies. comfortable

would have enjoyed to have some of the basic kitchen utilities for cooking, salt, pepper and oil.

The location is super. Clean and comfortable and simple

Not enough coffee and tea supplies for the stay

There was no breakfast but a kitchen where we were able to prepare our own food that worked out great!

I didn’t like that there wasn’t enough toiletries and cleaning supplies considering how long we were all staying.

Great location and Rafael and Patricia were exceptional in terms of their communication. The apartment is big and bright, we felt very comfortable.

There could maybe be some basic cooking supplies like oil/ salt especially for people with longer stays as it seems wasteful to buy a whole bag or bottle to be able to cook.

we loved the location. It was centrally located and we could walk everywhere. We did get a taxi from the train station. we were on the 4th floor so having a small but reliable elevator was a plus. Patricia met us at the apartment and gave us great tips. She also called a cab for us a few times since we didn’t trust our Spanish.

there was some nighttime noise but if you want something centrally located that is always going to be a risk.

The place is perfect! We liked everything about this appartment: location, interior and welcoming host! Next time we will definetly book this appartment and we will recommend to others.

we likes everything

Excelent location, near Plaza Mayor and Mercado San Miguel. No need to take the subway to reach main attractions. Large apartment even for two couples. I like the old lavatory, a decorative piece of furniture...

Nothing

location was incredible and the team were so helpful

Great Apartment and fantastic location! Patricia was promptly responding to all our queries and was very helpful. Apartment was clean and spacious. 2 bathrooms really helped our family of 4.

Its right off Plaza Mayor so it gets noisy through the day but nights were not

the landlord is the best, very friendly, informative, kind and the communication is incredible. the host is one of the reasons we will be renting this apartment again. the location is amazing, right next to Plaza mayor with plenty of restaurants and bars in the same street. apartment was spotless when we arrived, had everything we needed ( clean towels, extra pillows as requested, washing machine, and full equipped kitchen). the terrace had an amazing view. the apartment is quiet and you won’t hear the noise from the street. it’s also very spacious, and well designed.

It was an excellent stay! Perfect location close to almost everything, very charming apartment with a nice terrace where you can just enjoy the evenings over the roofs of Madrid. Nice interior of the authentic old, but well-kept apartment. And I wanted to mention the staff on a separate note - you don't see them, but they are there for you and organize everything very quickly. Once our friends forgot the key in the apartment, next day we had to print out the PCR tests - all done within several minutes! They also organized the taxi for us. Overall great stay. I want to come back :)

Some kitchen/washing equipment is not the newest anymore, but it wasn't a big issue.

CAVEAT - this company owns 16 apartments in the building. My review is only associated w/ the unit we stayed in. Take that as you will... The apartment was spacious, clean, and charming. The location was nearly perfect. I mean that. If the negative issues below are things that won't bother you, then you can set your expectations and you will have a great stay.

No wifi. At first I politely reported this and voiced my frustration that we still had no wifi after the second day. I need to get some work done, and was careful to select a place that would provide wifi, as this place does. I was informed that the wifi (and I quote) "is a free service so they are are not responsible if it actually works". I stated that since they claim that wifi is available as part of what you can expect on your stay, that does, in fact, make them responsible for the service. I was then told that the wifi is working and it is just me not being able to connect. This patently false. Not that we have to get into my resume, but I have extensive IT experience. Locating and connecting to a working wifi network is about has challenging as tying my shoes. Ultimately, I was disappointed in the attitude of the person who would rather take the position that "its not their problem, since its free" or "maybe you're doing it wrong", rather than claim responsibility. Noise - we were in apt 2-2. You can hear everything from the street at night, and its a busy street with a lot of noise. Admittedly, we are not bothered by that at all. Oddly, I kind of like it and the sense of the life of the city and the energy... but, I know that this can bother some, and anyone looking at reviews should be aware that you're in the thick of it. If you're like me, you'll like that. If you're a light sleeper, beware.

A classic looking apartment in the heart of Madrid. In my opinion, a preferable option to the modern sleek apartments. This is beautiful

Lovely welcoming staff, great cafe opposite, central location near Plaza Mayor. Apartment very clean, with good facilities 2 double ensuite bedrooms, would highly recommend.

Location was incredible. On a pedestrian street, close to metro and great areas of the city.