It wasn’t anything special, it was just fine.

We were directed to go to another place to check in first. They didn’t understand why we were there and had difficulty figuring out our booking. The attendant did the best she could and sent us on our way. Once we arrived at Castle Banyan Maui, we had no idea where we were allowed to park. We could not find the number we were given for our condo. We noticed the office was still open, so we went in there. They were confused as to why we were sent to the other place. They couldn’t understand the paper work that we were given and so they had to contact the owners of the condo. So we had to stand and wait there for quite some time until the owners were able to call the office back. Then we were given the correct information. We were told where we were allowed to park. Things seem to be taking an upward turn. Once we were in our room, we realized there was NO WIFI! The next morning, I messaged the number I had been given to contact the owners and requested a password or if we were able to get Wi-Fi there. In the four days, we stayed there they never once responded. For the price we paid which looked like a reasonable bargain, when you add in the lack of any client care, huge cleaning fees and Taxes, etc. it’s really not a good bargain.

The building was properly staffed, from everything I saw. There was always a friendly person at the front desk, and I could see many employees had been hired to keep the grounds clean. The condo matched the description. There was adequate parking. The beach was as advertised, a short walk across the road. The property maintained a pool and hot tub. There were many gas grills. The elevator was convenient although a trifle slow.

As a condo, it had all the kitchen amenities, EXCEPT: - The dishwasher was broken. My wife had to report this twice before a maintenance man showed up. He determined that a piece needed to be replaced, a piece not on hand and had to be ordered. It never came during our stay, which meant we never had access to a working dishwasher. - We could have washed more dishes by hand only there was NO STOPPER for the sink. - There was an infestation of ants most evident on the kitchen counter. My wife and I have a condo in Vail, and we use the kitchen to prepare many meals, especially breakfast and dinner. On Maui, this was difficult, for the above mentioned shortcomings, which resulted in having to buy more $100 lunches and $150 dinners. This adds up, over a nine-day stay.

loud (probably AC from neighbors) very slow WIFI small room small beds

The beds were very comfortable. The room and linens were clean. The partial ocean view was available if you were willing to risk a 90 degree angle over the balcony. I tried once. The partial ocean view should be removed from the description.

The description of partial ocean view should be removed from rom 510A.

The location was beautiful right across the street was it gorgeous beach. We paid extra for a few of the beach there was no view you had to reach out off the balcony to see the ocean. Rooms with very small.

I didn’t like the rooms ,they were very small paid extra for a view of the ocean you had a reach off the balcony to see the ocean. The air conditioner did not work properly

location

room was uncomfortable and not clean. the internet doesn’t work

pool

everything

We didn't get breakfast...nor did we get in our room the same night as we arrived. We had to pay for another hotel room as hotel.com did not send our email with room and code until the next day. HOWEVER. Kasper was quite helpful and made our stay very pleasant