At first glance, the house is nice. However, once you get in and settled you notice how unclean it truly is. Spiderwebs on every window some inside as well, sticky floors and countertops, dirty refrigerator, previous renters socks and underware left behind. The pictures are not accurate, the bunk bed room is not the same as the picture posted, as one of the top bunks is unusable due to the slanted ceiling. The picture of the pool is either old or from another listing, as there is no table in that area. The hot tub was unusable due to not being able to open the cover because it slants so much on the deck, making it impossible open. There is no basketball hoop game which is mentioned in the listing. There was a tripped fuse so an electrician had to be called out (which we had no idea he was coming) so we had to stay there while the work was being done and missed our reservation time at one of the local attractions. I will say, the beds are VERY comfortable, but check your sheets as one of our beds had a dirty sheet. And communication between the management company and myself was great (except for the electrician issue). They did give us 3 complimentary tickets to the Ripley Aquarium (but there were 5 in our party). I just felt like I was a homeowner instead of being on vacation. Also a home guide manual would be VERY beneficial! Instead of having to text someone every time you have a question.

Property looked just like the pictures. Besides the appliance issues we really enjoyed our stay! Just having to air dry my clothes after i washed them because the dryer wasnt working was an experience 😅. But the communication with the Property manager was great very responsive to any issue or problem they rid all they could within reason. So all in all great stay!

It was very cozy and quiet and close to whatever I needed

We had a wonderful time with family for the Easter holiday. The pool was perfect for the kiddos! The floor plan and layout was also better than expected! We loved it and can’t wait to come back again!

A few issues with this booking….check in was an hour late, due to cleaning not be complete. The kitchen pots, pans and cooking utensils were terrible. The thermostat is located directly behind the 3 tvs, so on the basement level and main living area was constantly cold. A tv in the bunkroom would have been nice and remove one from the main living area. Oh and we were also given the incorrect code to the house, luckily the manager was cleaning the house as we waited and we were able to get the correct code. Just a few suggestions.

The house was very clean, comfy and the kitchen had all we needed when it was time to cook.

Would highly recommend this property

Would highly recommend this property

It was a very nice location but small for 12 people . The downstairs bathroom doesn’t have hot water . The master shower doesn’t have any pressure other than shower problems the place is great .

It was a very nice location but small for 12 people . The downstairs bathroom doesn’t have hot water . The master shower doesn’t have any pressure other than shower problems the place is great .

Cabin was beautifully decorated rooms were spacious kitchen was fully equipped neighbors were quite had a wonderful time with family.

Cabin was beautifully decorated rooms were spacious kitchen was fully equipped neighbors were quite had a wonderful time with family.

Great Cabin. Feels far away but close to most things.

Great Cabin. Feels far away but close to most things.

Beautiful cabin had a wonderful time

Well equipped kitchen and 4 bedrooms! Everything was good except smelly, stained, dirty bed linen. For the 5-star price they charge, they can do better and upkeep the bedding. One of the bathrooms in the upper level has a leaky shower that leaked into the main level bath room. If there was one thing they can quickly address, change the cleaning company and upgrade the bedding. Rest all is good.

Well equipped kitchen and 4 bedrooms! Everything was good except smelly, stained, dirty bed linen. For the 5-star price they charge, they can do better and upkeep the bedding. One of the bathrooms in the upper level has a leaky shower that leaked into the main level bath room. If there was one thing they can quickly address, change the cleaning company and upgrade the bedding. Rest all is good.

Highly recommend for groups with younger children (ages 5-12). It was perfect. Enough room for everyone. Would stay again.

Highly recommend for groups with younger children (ages 5-12). It was perfect. Enough room for everyone. Would stay again.

The property could be cleaner. Area rugs were very dirty and either needed cleaned or replaced. The floors were also dirty. Our feet were filthy after walking around barefoot. The bunk room really only slept 3 since one of the bunks was shoved under a slanted ceiling. The trundle bed mattresses were gross. They were stained and just nasty. We also had a hard time finding sheets for them. There were no sheets or blankets for the air mattresses. If you are going to say a home sleeps 14, you need to provide proper bedding. The location was good for us. Easy to get to the Sevierville convention center as well as the parkway.

Overall, our stay was great. The cabin was nice and clean. But the stay would have been better if there were handles in the shower and accommodations for stairs for older visitors.

Overall, our stay was great. The cabin was nice and clean. But the stay would have been better if there were handles in the shower and accommodations for stairs for older visitors.

The stay at Chic Resort was great. We had 13 people (6 adults and 7 kids) and this house had everything for everyone. Each couple had own room and bathroom. Kids had a sleepover every night in bunk room and the oldest got to make the movie theater his late night gaming palace. The kids could jump in the pool whenever they wanted and it was so warm they thought it was the hot tub. The adults got great use out of the hot tub after some long hikes (4 adults max is recommended). We had perfect weather so we got to eat on the deck every night and the kitchen had all that we needed. Location was great to smokey mountains and dollywood (roads are crazy tight, but doable). Zipline looked amazing and ran out of time to do it (didn't realize we got discount too). Overall it was great trip that we will all remember for a long time. Thanks again!

The stay at Chic Resort was great. We had 13 people (6 adults and 7 kids) and this house had everything for everyone. Each couple had own room and bathroom. Kids had a sleepover every night in bunk room and the oldest got to make the movie theater his late night gaming palace. The kids could jump in the pool whenever they wanted and it was so warm they thought it was the hot tub. The adults got great use out of the hot tub after some long hikes (4 adults max is recommended). We had perfect weather so we got to eat on the deck every night and the kitchen had all that we needed. Location was great to smokey mountains and dollywood (roads are crazy tight, but doable). Zipline looked amazing and ran out of time to do it (didn't realize we got discount too). Overall it was great trip that we will all remember for a long time. Thanks again!