Great place to stay

This was a trip planned to celebrate my parents 60th Anniversary and mother's 80th birthday. We were disappointed to find a broken chair at the desk in the livingroom, unfolded linen tossed into every closet, clutter in one bedroom closet making it unuseable, sand all over the powder room floor, mold in the downstairs bathroom toilet and a dirty mop laying on the balcony outside the diningroom. We were sickened by the smell and dirt in the dishwasher. The smell could knock you over. The air conditioner broke on the second day. Someone from the local management office came in and cleaned out the dishwasher and insisted the ac was working. It was not. A tech finally came the next day after several more calls, now to the corporate office. The ac worked for 2 days then stopped again. More calls to corporate helped to get it fixed. The local manager would not answer calls from corporate to help get it fixed. The dishwasher was never fixed. We ran it as instructed but nothing was cleaned. The supervisors at the corporate office were attentive and helpful, but we had to spend way too much time on the phone dealing with these issues. The location is perfect, the pool is nice, but the general maintenence is aweful.

The townhouse was clean and nicely maintained, big plus! Location and pool were great. Check-in and Check-out were fast, easy, and close to the townhouse location. The only negative comment I have is the townhouse provides 3 parking spots, one in the garage and two in the driveway in front of the garage, however they do not provide any garage door opener or keypad code to open the garage. This resulted in always having someone close/open the garage door and then use the front door and walk around the building from/to the parking spots.

The place was clean, properly stocked with kitchen amenities and conveniently centrally located in OC close to restaurants, shops and beach. Would highly recommend.

From no air conditioning & lack of cleaning and upkeep to dirty underwear left in the closet, this place was a nightmare. The only good thing I can say about it is the location is good if you are looking for someplace away from busy downtown and close to the beach. But find another unit to stay in. We stayed in a different unit a few years ago and had a great stay. But the property was managed by Vantage at that time. I could go on and on about all the issues we dealt with that show a clear lack of concern on the part of the owners and Vacasa for maintaining the upkeep and cleanliness of the home but quite frankly I have wasted enough of my time and money on staying in this unit. We lost almost a full day dealing with the broken air conditioner that hasn't been properly maintained and had to be fixed during our stay. Reported it to Vacasa at 4:45 pm and the repairman didn't show until 12:00 pm the next day. And what did we get in return? A $50 refund for the lost time and inconvenience. There are way better places to stay that don't do their maintenance on your time while wasting your money.

From no air conditioning & lack of cleaning and upkeep to dirty underwear left in the closet, this place was a nightmare. The only good thing I can say about it is the location is good if you are looking for someplace away from busy downtown and close to the beach. But find another unit to stay in. We stayed in a different unit a few years ago and had a great stay. But the property was managed by Vantage at that time. I could go on and on about all the issues we dealt with that show a clear lack of concern on the part of the owners and Vacasa for maintaining the upkeep and cleanliness of the home but quite frankly I have wasted enough of my time and money on staying in this unit. We lost almost a full day dealing with the broken air conditioner that hasn't been properly maintained and had to be fixed during our stay. Reported it to Vacasa at 4:45 pm and the repairman didn't show until 12:00 pm the next day. And what did we get in return? A $50 refund for the lost time and inconvenience. There are way better places to stay that don't do their maintenance on your time while wasting your money.

From no air conditioning & lack of cleaning and upkeep to dirty underwear left in the closet, this place was a nightmare. The only good thing I can say about it is the location is good if you are looking for someplace away from busy downtown and close to the beach. But find another unit to stay in. We stayed in a different unit a few years ago and had a great stay. But the property was managed by Vantage at that time. I could go on and on about all the issues we dealt with that show a clear lack of concern on the part of the owners and Vacasa for maintaining the upkeep and cleanliness of the home but quite frankly I have wasted enough of my time and money on staying in this unit. We lost almost a full day dealing with the broken air conditioner that hasn't been properly maintained and had to be fixed during our stay. Reported it to Vacasa at 4:45 pm and the repairman didn't show until 12:00 pm the next day. And what did we get in return? A $50 refund for the lost time and inconvenience. There are way better places to stay that don't do their maintenance on your time while wasting your money.

Love the house.