Facilities was brilliant for family short break trips, staff and house keeper was very good and friendly, however the hotel was situated in the main road so expected quite a noise all the time, Derwent hotel is nice and clean but room is quite old, update the room would be long term benefit

We just couldn’t sleep as noise at night

Helpful staff when booking. Paid parking and for breakfast but after a few hours we had to leave due to a family emergency handed our room card back to the gentleman on reception and asked about our refund for the breakfast we wouldn’t be there for and parking was told manager would be in contact as they have our details still no contact even after sending email and calling requesting a call back.

Bedroom very small, when sitting on toilet knees touching the door, curtains hanging off, having to walk through the dining room while people are eating to get to our room number 70. If we hadn’t had to leave urgently I would have requested a move as couldn’t have stayed in that room for 4 nights especially as it was to celebrate our wedding anniversary. Also very disappointed that the manager has not made contact as promised.

very friendly staff from the cleaners to the management nice facilities can't say much more but had a brilliant holiday with our grandson

leaving we didn't want to go home

It was close to the sea front two pools

Need some repairs. And fresh kick of paint !

The room was small and the bed uncomfortable,we also found out that we were over charged for our stay,car parking cost £20 for the two nights. Will not be going back and will not use booking.com again

Facilities for children were great indoor pools soft-play alot of them to do even if the weather was bad

Breakfast was basic - not enough options and extremely oily Rooms were dated Stairs were very narrow

Close ish to the beach and shops and restaurants.

Bed was the most uncomfortable bed we have e we slept in woke up in pain every morning from the springs digging in. Mattress must have been over 10 years old! Room was dirty. Towels and bedding stained on arrival. There was dust visible on the sides and when you wiped your finger across it it was on your fingers. The fan was disgusting!! The dirt and dead skin cells in there from other people was vile. We had to take the cover off and wipe it over 3 times! Else it was not useable! The radiator was rusting and had paint peeling off. There were stains on the floor. The chairs leather was flaking off. There was people smoking weed which was wafting into our room at night whilst our 4 year old slept. Who would have been inhaling it! The door was left open and not pulled shut when our room was cleaned one day by the cleaners leaving it open to anyone to take our stuff whilst we were out for the day. There was a bag of dirty cloths left in our room when we came back by the cleaners. There were poo specks in the toilet when we first checked into our room showing it wasn’t cleaned properly. When you are trying to sleep the other guests are so loud and walls so thin. The doors are slamming, people banging about, shouting; laughing, and walking past drunk. My daughter was woken up from her sleep multiple times: also delivery lorries outside the window sometimes as early as 6am which wakes you up. We brought some of this up with a staff member and he said wasn’t interested basically. So will be writing an email of complaint.

Plenty of things to do the spa is really good and use of the pool

Well laid out and everything under one roof