Beautiful design and location! Great service from the valet staff.

When we arrived the front desk receptionists weren’t informative, they didn’t tell us anything about the property, bars, restaurants, amenities, just gave us our room keys and that’s it. I felt like it was a missed opportunity. We paid $1,500 for 2 nights and the hotel felt like just another hotel, not luxurious, the lobby bar looked closed, no welcome drinks or any kind of special welcome treat.

La ubicación y la habitación

El desayuno, no hay variedad

The rooftop atmosphere, the gym and overall location. These are your only pluses.

Upon check in we were notified we were overcharged- $35k for 4 nights- blamed booking.com when in reality it was their management's fault. Nothing like flying through a rainstorm and checking in late at night to be told of this mistake. They fixed it, but it was drama we could have done without. As the moment we checked into the room we were calling the credit card company and booking.com before even unwinding from the flight and transportation to the hotel. There is one elevator working, very inconvenient to wait for as you cannot take stairs up. The coffee shop closes at 3pm, ridiculous. We were there 5 days and I never saw the bar open once. The maid didn't come in to clean until almost 4pm and considering my husband was working in the room this was really inconvenient. Horrible connection to wifi. We could only make phone calls from the corner of our room near the window or had to go downstairs. Should have stood at the Hyatt like we did last year.

loved the gym and rooftop pool setup

honestly the fact that you can't check in until 4pm, but check out is 11am and if you ask to extend you're charged for the full day is not acceptable. it was difficult to adhere our VACATION schedule and flight times to those limited times and it's not fair for guests.

Centrally located, easy walking distance to almost everywhere. Rooftop bar was a big plus for us. Ammenities and the facility were equally brilliant.

Since check in was delayed, it would have been nice to give us a later check out time

The staff were very nonchalant! This is the newest hotel in town design service comfort staff very disappointing the management need to decide where they are and what they can do for the guests. No water in the rooms no welcome beverage nibbles called down if there was complimentary water I was told no then told there was at reception which they would not bring to me at my room. Travel the world this is was not a pleasant experience.

Customer service is clearly not first and foremost of importance for your team. When entering the hotel a Valet named Bruno advised that they were at full capacity unless staying overnight. My husband proceeded to advise him we were staying overnight- he immediately responded saying we were lying we were here for the restaurant. I advised we had a reservation and he responded- yeah let’s see what happens when you go to the desk you won’t gets your car back. I was absolutely taken back.

Customer service is clearly not first and foremost of importance for your team. When entering the hotel a Valet named Bruno advised that they were at full capacity unless staying overnight. My husband proceeded to advise him we were staying overnight- he immediately responded saying we were lying we were here for the restaurant. I advised we had a reservation and he responded- yeah let’s see what happens when you go to the desk you won’t gets your car back. I was absolutely taken back.

Die Zimmer sind schön eingerichtet.

Der Pool auf dem Rooftop war nicht beheizt.