Le personnel est serviable. Plage / activité

Une très mauvaise hygiène "j'ai trouvé des cheveux dans la salle de bain et une mouche dans le buffet. Après avoir parlé au personnel ils m'ont confirmé que ça leur arrive souvent. L'hôtel est déjà réputé pour des cas d'intoxication alimentaire. Les chambres ne sont pas à la hauteur d'un Hotel 5 étoile. Les équipements sont mal entretenu. La nourriture est du surgelé. Les chambres ne correspond pas au descriptif au annonce au niveau de la taille et équipement.

By the beach

Food and fake drinks

It was the perfect place to go to with your family, very respectful people. I loved that it was by the beach and it was a very safe place, my kids enjoyed the stay so much. It was a very beautiful resort with amazing views from the rooms and a great amount of greenery.

Nothing, it was amazing! 😊

The food...the room...the beach...the animation

The toilets wasnt clean...they were very very very dirty

The service of Sulaiman (Camarero) was perfect!

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Personnel et animation propreté

No other option for food beside the all in

Our room was really nice, little balcony with nice view on greenery around. The animation for kids in the evenings were super cool and staff really was taking care about each child. Pool is great for small kids as well, we spent there 2 days and kids didn’t leave the pool for 2 days )

Was trying to go to the restaurant instead of buffet, but told that needed to book a day before. There should be more options for food for those who doesn’t want to have buffet as location is far from the restaurants of the city

The food

The beach and the pool

The staff, service and transportation.

The property was great, modern & well taken care of.

Nothing

big resort good for relaxing and it s very clean

The service is really bad , there is a responsible there who treated us like slaves because they knew we have booked only one night. in addition to this , they scammed us by telling us the “all inclusive badge give us access to penthouse bar for free” but when we ordered some drinks we were surprised by a bill that we need to pay. They are real scammers and be careful from consuming any drink or meal without making sure it s included in your badge.

I liked the location of the hotel and the architecture that made it look like a small town rather than just one building. Also, The staff was very nice and welcoming during the stay. Not to mention the quality of food was just exceptional.

I mean what's not like? Everything was great. I'd like just to suggest rather than "I don't like" to include a transportation service since the hotel is located outside of El Hoceïma or any transportation point. Yest they offer to call a taxi for 150 Mad but I've seen other hotels include their own transportation service and it's so much better and comfortable.

Very welcoming staff, family friendly ambiance with great animation, food was great and so were the drinks, amenities were also very good Went there for a weekend and the staff was very warm, and even prepared a free birthday cake for us (as a surprise requested by our family) with the surprise reveal, it made our weekend so special!

The location and the kind of activities

The level of service The hygiene The knowledge of the staff The food quality is very poor not for 5 stars hotel

Definitely worth staying if you want to have some all inclusive modern luxury to relax from sightseeing Marocco. We expanded from breakfast only to all inclusive for a good price. Food was great with a good of choice. You might have had a beer or wine added to your meals. Big plus was the bottled water for all the quests, unlimited. Great modern rooms, very clean and luxury with balcony and proper room service. We needed to use the laundry option, which was fine fast and in a good additional price. Our child was hosted on the sofa, great approach. We had one disaster during his “stomach sick night”, and the hotel behaved very well and supportive. Thank you. We have used also Spa with two massages, good price and well done service. Highly recommended for relax and luxury. Beach marvelous, swimming pool big and adjusted for adults and kids. Good to have walks on a coast with splendid views! And… the coffee’s in a beach bar! The best ever :)

The only minus was English, the staff was extremely helpful and on the top with all services, although we have had challenges when discussing some meal, room or spa options. Resolved sometimes by google translator. I would say at this level of branch hotel it may be a little developed to provide some language add ins for the great staff and service. Unless you speak French :)

The staff were fantastic especially Adil, the service was amazing, lovely pool and private beach

Cleaning staff did not wash my mugs after I used them Lack of room service

Hello , i want to say that the personal of this hotel are perfect , food very good and taste, and also the show s personal are nice kind and helpful and specially adil is very kind person respectful

. But i was mad because i came 1 hour before time to reached my room so i said to the reception to gave me the bracelet for drinking something and i have 2 kids they want water … but she said no u can t eat or drink nothing that s not good at all and another thing that frustrated me i went to swimming pool when i back to my room i found it dirty they didn’t clean it and i have baby so i need it clean that s bad for me

the staff is very friendly

everything is great