Nice, smiling staff. Ready to assist

Pool purification systems are way out of specifications. Water is still most of the time. Pools are not connected to the filters. An outside hose is connected a few hours a day. This means no oxígen is getting continuosly into the water, making it unsafe for guests health.

clean and comfortable hotel near Amazon activities, nice big pool to cool off in, excellent included breakfast and also very good and affordable restaurant with extensive menu. good travel agency right across street. near many shops, cafes, and restaurants. a short walk to riverfront and boats. nice blackout curtains.

the place is a bit dated, big sprawling hotel hard to keep tidy, room felt very spare

Good room, good air con. Reception staff and restaurant staff were very lovely and helped us with taxi drivers who wanted to charge us more. We really appreciated this.

Wifi not great and does not reach room!

Good service and kind people

Room on the first floor was noisy because of hotel bar and because of noise from outside.

Hotel room was spacious and comfortable with a nice sitting area and strong AC. The hotel's decorations were beautiful and breakfast was surprisingly good. The hotel was surprisingly lux given that we were on the edge of the Amazon Rainforest!

The surrounding area was a little dingy, and cell reception and wifi were minimal or absent, though these are more characteristics of the town than the accomodation.

clean

language barriers

nice, modern and clean facilities coming back from Amazon expeditions, the whole family was happy to cool down in one of the swimming pools. a/c works. good breakfast. don’t order steak in the evening, it’s cut super thin and comes out hard. kids were happy with pasta and burgers

location, staff

internet

The location was great

the hotel complaint to one of my kids instead coming directly to me.

clean room comfortable bed good coffee air conditioning hot water in shower perfect central location Staff are pleasant would stay again

Loud music in lobby until midnight with no attempt made at soundproofing the rooms. Our second night we had a 5am wake up, the reception did turn down the music when we asked. At breakfast there was a bunch of plastic wrap in the juice. Swing functions of air conditioning in room not working. Ceiling in lobby falling apart. Overall the feeling is of neglect and disrepair

A great option in Leticia. Rooms are spacious, relatively quite and the airconditioning works great! We even had quite hot water in the shower. The pool is also very refreshing and a great escape from the noisy town.

Wifi is close to non-existent but this is rather a geogrpahical location issue so just be prepared to be mostly off the grid.

it is clean and close to everything do you need in leticia close to banks and restaurants

the services restaurant is a little bit slow.

Helpful and friendly staff

Water doesn't get hot, no wifi in rooms, hardly any internet

breakfast

shower

I really liked the professionalism and kindness of the staff. To make a long story short, I was traveling for work with my ngo and spent two weeks at Waira. About halfway into our stay, my group experienced a series of unlucky situations. Even when I was admittedly presumptuous of the staff, they all did nothing but help us with our issues with a smile. The staff at this hotel are incredibly kind and caring, and I would highly recommend their abilities and nature to anyone who looks into that part of staying at a hotel.

This is not the fault of the hotel, but more of Leticia as a destination, but the wifi was not great. We were not able to connect to our work documents with ease, but with enough patience, we were able to get all essential tasks completed.