Todo, un sitio increíble, la vista a la laguna es Hermosa 😍, las instalaciones espectaculares.

Sin nada que decir. Todo excelente.

Nuestra estancia en el Búho fue muy agradable. El Staff es muy amable y atentos para mejorar nuestra estancia. El lugar ofrece renta de diferentes servicios. Rentamos el Kayak y un par de horas pero como ya era casi la noche, nos dieron una hora regalo. La comida del lugar es buena, el restaurante es italiano por lo que la oferta de comida esta enfocada en eso.

El desayuno puede mejorar, consiste de granola, cereales, leche yogurt, café, fruta y pan. Creo que sumarle unos huevos lo volvería bastante completo. Tuvimos un inconvenitente en 2 ocasiones ya que no bajamos a las10:30 y ya habían desarmado el puesto del desayuno y no había nadie para atendernos. En otra ocasión pasó lo mismo pero pudieron re armar la mesa y atendernos.

It had wifi and was in Bacalar

Honestly I left a review on trip advisor too. I got into town a day early so I tried out another hotel in town on the water for half the price. If they’d had space I’d have gone back there even with the non refundable room fee because the difference was so big. The breakfast was halfassed The bedroom was live laugh love by Lisa Frank with institutional lighting and a weird entry exist system with a bed that made noise and moved all night Despite my telling them in both Spanish ms English in writing and in person it was my birthday during the 3 night stay they didn’t care enough to wish me a happy birthday This is my least favourite place I’ve stayed of my so far three weeks in Mexico

Nice location directly on the lagoon with seating areas at the lagoon plus some swings and hammocks over the lagoon. Kayak rental for guests free of charge.

The Rooms interior is very simple, very limited place for clothes, backpack etc. Furthermore the rooms are not really nice and comfortable. The Wifi connection in the Room is very bad, it works only on some position with very bad performance. They advertise that there is a restaurant which is open every day till 9pm. When I'm arrived at 8pm it was already closed for food. The next Days the Restaurant and Bar just closed, probably because of not so nice weather. However it is not nice when it is advertised and you are not able to get any drinks when you are relaxing at the lagoon. Furthermore they forbid to being own drinks to the room which is from my perspective unacceptable. Very bad price/performance ratio..

Stunning view of the lagoon from the room's balcony. The cocktails at the bar downstairs were amazing (try the Tutti-frutti, it's sooo good). Decently close to downtown, but a bit of a walk so I'd recommend you take a cab or drive (you can text the local cab companies on WhatsApp). Unrelated, but make sure you check out Nixtamal for dinner in Bacalar. One of the best meals I've ever had.

For the money, the bed could have been more comfortable. Also, they charge if you want more than 1 towels per person. Maybe they are trying to be more eco-conscious but it's kind of a pain. Not being able to flush your toilet paper takes some getting used to, but it's par for the course in this part of the world, so I won't hold that against them.

The property has direct access to the lagoon.

First, the value for money is not right at all. If you arrive too early, you have to buy a day pass for 300 pesos to get into the hotel. The sun loungers are very uncomfortable. The restaurant is generally expensive. Breakfast only from 9am, including only fruit, 1 toast and 1 drink, the rest has to be paid additionally. We never waited less than 40 minutes for food. There is only one lamp in the room, which illuminates the whole room very brightly. Privacy in the room only available if the curtains are completely closed. Reception was 2 times unable to organize a taxi for us, so we had to walk 30 minutes to the city center at lunchtime.

Setting is beautiful

Locks didnt work; very basic room; Stated that I needed internet, wifi doesnt reach the room

It was very beautiful and enjoyed the vibe

NA

Great setting, offered sunset sailing tours and VIP cabanas that include some meals and drinks

Bed made noise when it moved and walls very thin.

the location and the nature around. The staff also nice, but not the management

It is a beach club, so you have to pay for everything in addition to what you have already paid ( kayaks,stand padel, etc) at high prices. Not nice when you have already pay a lot for the room

really good location to maximise the lake, and not be too close to the town centre- also friendly staff.

we found the price a bit too high for the quality of the accommodation and in comparison to other more sleek accommodations in a similar price category.

The property had a lovely setting right on the lagoon.The rooms were very brightly decorated and comfortable with A/C. very nice deck with the second floor room. it’s a beach club so there are other people around in the sun area. you could go directly into water from the deck area. There was a restaurant and bar with very nice food and drink. All the staff were friendly and helpful.

well located, great hosts, helpful.

Some reason all of QR region has very low pressure showers - including here. Not sure why !

perfect location

The location is fabulous

The facilities are a bit meh

Location is great! Right in front of the lagoon and close to downtown too. The wooden deck and structures are really nice and diverse. We like them a lot. The SUP tour was amazing, the guides rock! They were super friendly and I think it was fairly priced for what they offer. Although some people complain about the continenral breakfast, we liked it and it. The room was quite big and they AC worked well. We also enjoyed the private terrace outside of the room.

Wifi signal was bad. It's a good think if you want to disconnect, but a bad one, if you need it. Check in and out process wasn't good. There is a mismatch of information. Booking.com says 8 PM, hotel signs say 10 PM, but staff says 7 PM. Music was too loud and too late (past 10 PM). We needed to sleep early because we needed to leave early for the tour and couldn't sleep. I had to ask to the staff to turn it down. Lighting in the room is too bright and only cold light. =/ It's true that they charge for everything extra. Just be aware of it. Yes, they tell you in advance, but it's still annoying given the Hilton prices they charge. We liked the place overall, but will try a different one next time given the price vs quality ratio.

the location on the lagoon, that’s pretty much it

- staff of the restaurant wasn’t friendly, everything we asked felt like a burden - we didn’t feel welcome - bathroom was smelly - brown stains on the towels

Amazing location and great to have the opportunity to rent SUP board directly from the hotel staff.

You would get charged extra for almost anything. We weren’t even allowed to have our own water and drinks in our room. Also cleaning was at an extra cost. The breakfast included was only some sliced fruit with granola and some untoasted white bread on the side.

- great location directly near the lagoon - good breakfast

- In the first room we stayed in (yellow), there was a HUGE (1sqm) mould formation. After an initial dismissal (apparently they often have mould problems due to the high humidity and clean them every week), they checked it out and decided to move us to another room. - For two guests, only two towels are provided (no hand towel, footmat, etc.). The request for an additional small towel, was only granted after a discussion (we were supposed to pay extra). - The consumption of your own drinks/snacks is strictly prohibited. - The pizza is not great and the price is not justified.

location friendly staff

music too loud and played too late at night.

The location of the hotel is fantastic right on the lagoon. The rooms are a good size and they sell cold beers. The girl checking us in Lou was super helpful and friendly. There are only 4 rooms so a great escape that's not too noisy or busy.

Unfortunately I was really disappointed to try and check out at 8am and no one to be there or breakfast not to be served until 9am. As this makes an early start impossible, They hold your passport as a security or 3000 in cash which I chose my passport. In the morning whilst waiting for the reception to open I noticed the reception door was open. I entered and truly thought the important documents and cash would not be there HOWEVER when the reception girl arrived she went straight to an open cupboard and took out a folder with passports and cash inside meaning that the passports and cash had not been in a secure place for over 24 hours in an open office on the main road with no personal security. I was shocked and annoyed at this when I questioned if she didn't seem bothered. The rooms need painting and a general re vamp as very tired looking and not the most clean place. Bedroom lighting is horrible white bright lights with no soft lighting available.

Great location, small hotel , seems like only 4 rooms. The beach club is right in front of rooms so it's always busy.

Excellent location in front of the lagoon and delicious food. Spectacular view !

We didn’t expect noise at 7:00 o’clock from workers building a room downstairs

The staff was very friendly, the breakfast was good, the location in the lagoon was nice and the area to rest in the peer, yo can rent kayaks at the hotel.

The blue room in the ground floor was full of mold, we stayed in two rooms and only one was ok. I asked if we could change of cancel that room but the manager said it was not possible due to the policies of the place and offer only clean the spores. It was disguting to sleep there also because the mold was beside the bed. Unfortunately I couldnt find other room available in hotels around the are and had to move the bed as far as possible from the wall, but also the ceiling and bathroom had mold. The parking lot was in construction and we got a flat tire with a huge nail, we spend a few hours on Sunday finding a place to fix it. The italian restaurant was not great, my mom got a roten chicken in the salad, that was the only time we ate in the pizzeria. If the hotel could improve those aspects and it would be a nice place to stay.

absolutely nothing.

Where to start, the important first contact at the reception, where the owner is in charge, very overbearing, with a very inappropriate and rude approach. without any skills to interact with clients. With the audacity to argue with the client and let them know that the breakfasts (which are included in the value) and the water in the room is a favor that she is doing? In this "hotel" if you could call it that, they retain the passport for the duration of the stay, something completely ILLEGAL. The rooms are very neglected, the toilet with stains, the bathroom smells bad, a very bad taste and dysfunctional decoration, there is so much crap of decorations that use all the available space. At the time of my check out, uninformed charges magically appeared.

The food was amazing and cheap from been a small hotel. The staff was very knowledgeable and friendly in all aspects.

There was stained of mold in the restroom walls.

the lake view was fantastic. the staff were very willing to help us with things e.g. early check out

the shower smelt like hair removal cream and the water pressure was very low. very limited storage areas for clothing, despite a large room

The staff was so friendly! They were so accommodating and the location was BEAUTIFUL

There was a slight smell to the bathroom but we weren’t in the room enough for it to be a bother.