Zeer mooie locatie, insta waardig

Veel lawaai door keuken aan de deur van de kamer, we moesten een extra toeslag betalen voor het reinigen van de kamer terwijl dit al in de prijs zat. Het personeel beweerde dat de handdoek te vuil was, dat ze 10mn moesten schrobben terwijl we nog maar 3mn uit de kamer waren. Na veel tegenwerken moesten we niet 500 maar 300 baht betalen voelde een beetje als een scam aan om extra aan te rekenen bij de klanten

No thing special

Bed,pillows and blanket look clean but not really clean . Shower room have a very slow drain water system. Basin or kitchen counter cannot use properly . No closet or wardrobe . Checkin staff is very slow(I think because of system)

De luxe uitstraling

Het zwembad stond in de schaduw de hele dag. Ook staat er in de inschrijving dat je een bad hebt maar die krijg je helemaal niet

היינו בחדר עם גישה לבריכה, הבריכה מהממת וגם הבריכה בקומה העליונה ממש כיפית. הצוות בחדר האוכל תמיד היה אדיב ונחמד.

שהינו סהכ 4 לילות במלון, מתוכם ניקו לנו את החדר פעם אחת, ולאחר שביקשנו נקיון בחדר רק הביאו כמה מגבות מבלי להחליף מגבת רגליים אפילו. הצוות בקבלה עושה טובה שהוא מסייע במשהו ולא חביב במיוחד. בנוסף התלוננתי מספר פעמים על ריח של עובש ומה שנראה כמו עובש במקלחת, וכמובן שלא ניקו את זה. רמת הנקיון בסך הכל לא ראויה בעיניי, ומלון עם חיצוניות כל כך מרשימה פשוט אכזב אותנו! נגעלנו ממש וחבל ששילמתי מראש!

Very quiet and peacfull most of the time due to location. Great pool Great view.

Unfortnatelly this will be long: 1. The staff at the front desk were not friendly at all. I arrived after a long flight to Thiland and hardly a smile from any of the receptionists. I was looking for some attractions to do and was looking through their book for about half an hour trying to decide what to choose. No one aproached or tried to help or offer advice. That happened twice. 2. It was my birthday, and a family member from US waned to order a surprise cake for me. He called me up to ask if I got it, I had no idea what he was talking about, aperantly they just left it in the room fridge without notifying me at all + did no add the note he asked to print for me. 3. When I arrived I asked where can I change money. The receptionist said "turn right and walk 10 minutes" , the problem is after you start going right, there are 2options of turns and no one to ask as there is litrelly nothing around. They could be a bit more specific.. 4. I had some ants in the room+ 2 baby spiders. I understand this is a tropical island and yet this is a 5 star resort. 5. There is no gegi milk option in the restaurant for coffee. Only cow milk. I woul think in 2023 there ould be at least one other option for vegans. 6. There is more but I made my point..

+ gorgeous view + amazing staff + room service every day, two drinks of water brought every day, peanuts brought every day + two pools + kicking + Beachball +boujiness + amazing black out curtains and bed was SO comfortable

- mirror and sink were not clean - location a bit far but most places are a 20 min Bolt ride away (not expensive)

Super pool

The water boat busy

I ordered two sets of breakfast but only one of the sets arrived even though I waited for 3 hours.

We can keep our bags at the lobby while waiting for check in time. The view is pretty and the room is comfortable.

Check in time is very late. 3PM. Had to go to shopping mall which is 30 mins while waiting 😂 and the bathroom got no privacy. We can see each other silhouette from the glass door 😂

Literally nothing, everything was bad

First the rooms were not clean at all. Dirty sheets. Dirty bathrooms Dirty towels The staff were not helpful at all, bringing ice to our room took them 45 minutes

Gorgeous view of the pool from room balcony

Location is far from centre of Phuket

The swim up rooms were excellent and the staff were really helpful and friendly. Great central location.

The staff was kind and helpful, the pools were great : one with a sea view and the other one with access from the room separated by only a sliding door and where we can ride a canoe, which was quite unique, the room was clean and comfortable.

The room was a bit smaller than expected and the shower room did not have a hanger.

Every thing was good

The IDEA of the resort is fantastic bit it needs more efficient and effective management to ensure a better and more relaxed atmosphere for customers

Alot of grime in the downstairs pool, mould on bedroom curtains, very small room for 3 adults. Our shower was broken when we arrived changing from burning hot to very cold, meaning showering was impossible. We rang numerous times to have it looked at and both days someone came out and reported back that there was no issue. We reported the issue again upon check out and we were basically told they couldn't do anything. They told us we could have another room to shower in, that did not happen either. A couple of phone calls later with management they offered a free cocktail each........we checked out and just didnt pay for the 3 mediocre food items that we got. For such a fabulous idea for a hotel but maintenance work needs to be done and the helpfulness of management needs to be addressed.

The infinity pool was great

Nothing

view is exceptional

it is lovely and aesthetic if you’re wanting a good Instagram picture, the bed is so comfy and the rooms are modern and nice.

food is very very average, 300 baht for breakfast is steep for what you get. don’t expect high end food by any means. very far out from anything. staff were really nice then really dismissive. kids screaming in pools.

facilities were great

staff were very rude, not helpful at all and very moody. poor full time reception staff ruined the experience

very clean and friendly staff

staff is very helpfull

-The trainees were really good and nice they deserve to get a job. They were better than the actual staff. -Nice room -The look of the hotel the pool etc

-Taxi costs because of location but idc.

Pool, i like the room.

Too far from patong, on video it was really cool, look big but it is not that big was misleading, breakfast was not included in the deal have to pay extra.

everything great