L'hôtel est propre et bien équipé dans son ensemble (les chambres), le personnel est agréable et le petit déj est appréciable !

Malheureusement les vélos sont en mauvais état ce qui du coup ne permet pas de compenser la localisation. Vraiment dommage ...

Comfortable hotel, nice swimming pool, nice staff, good beds and shower

There was not much space for the suitcase in the sleeping rooms; the bikes of the hotel are too small for tall people and not in a good condition.

The bed was comfortable, the pool area is nice, AC works good, and the size of the room is decent.

The information on booking is incomplete. The place is pet friendly, however we were charged 200 a night for the dog. The check-in and check-out were not friendly or welcoming. Feels like the staff is annoyed to work and wants to charge extra for silly things. We had a balcony, but it was shared, which is also not indicated on booking. The breakfast was included, but is really bad. We tried it one morning and decided to eat out the rest of the days. The location is not the best. It’s somewhat close to the town, but the street is dangerous at night. A bunch or dogs run after you and bark, and it’s very dark.

The hotel exceaded our expectations! The pictures don't do it justice. It is a lovely secluded oasis. The rooms and the pool are very nice. I would definately recommend it. We felt like we were in a luxury resort. Location is great, near the center but silence.

Although the staff was very nice the service could be better. For example, in the morning there is a lot of staff just hanging out at the breakfast area. They play their music quite loud. The result of this was that we woke up because of the music every morning very early because our room was right across the area. The breakfast buffet was often empty meanwhile the staff was also eating from the buffet. Details....

We loved the fact it was a quiet oasis of calm nestles away from the lagoon. This is a perfect boutique hotel with the quality of a larger hotel but the friendliness of a smaller establishment where we got to know all the staff. We felt very much at home!

There was nothing we did not like. Even though the lagoon was not on our doorstep it was only a 5-10min walk (depending on how fast you walk) but we had the option of using their free bikes which was fantastic.

Nice and calm boutique hotel. Close to the center with a nice garden and pool

Airco was not so performant for the room we had. Breakfast was ok.

Great hotel. Very good food. Very good location, nice room.

Breakfast was a bit boring, every day the same.

overall excellent. Aurora was very helpful explaining all the available tours. The food at the restaurant was also great. The rooms are comfortable and the entire place is very clean. Walking distance to good restaurants in town.

nothing

the location was good and the staff was very nice

maybe the breakfast can have more variety

a little oasis in the city. modern, pool and restaurant were nicely situated. rooms were very comfortable loved the atmosphere, the neutral colors of the rooms. nice walk-in shower with good products. breakfast included ! and bicycles.

need a few more bikes for taller people. have more salads on the menu. I wish it had views of the laguna.

- The rooms are quite spacious, the beds comfortable and the rooms/ area very quiet - Free parking in the yard, behind a closed door gate - Nice breakfast - Walking distance to the city center

- The water in the pool could be cleaner - In general the room was clean, however some areas were not dusted for awhile - The prices of the drinks at the pool bar are on the high end

location was great, nice small hotel, room was great!

there was no choice for breakfast, I would recommend to have your breakfast somewhere outside.

Beautifully designed modern accommodation in a clever rendition of Mayan village style. Gorgeous pool and plenty of lush palm trees and other well landscaped vegetation. Interior design is immaculate with just a few details unfinished because it’s so recently built. Staff are tremendously welcoming and helpful, determined to ensure your stay is as comfortable as they can make it.

Noisy neighbours sometimes well into the night. And if a large party of guests descend for a night’s revelling you can’t really get away from it if it coincides with your plan for an early night, owing to the compact nature of the hotel’s plot. Neither problem is the fault of the hotel and it’s the luck of the draw that can affect boutique hotels the world over.

what a great place to spend our time in Bacalar. really beautiful hotel and great staff! just outside all the crowded streets but still on walking distance. the rooms are amazing!

nada

The bed was very comfortable. The staff very friendly and helpful. The included breakfast was great. Very good A.C. Nice pool and restaurant. Free, secure parking.

We paid extra for the "Executive Suite". The room had no T.V., no chair, no desk, no lamps and no decorations on the walls. The outdoor patio furniture was dirty and not inviting. The coffee in the restaurant was not good and did not offer tea. Strange concrete floors in the room and throughout the hotel looked old and dirty. No where to put your luggage except on the floor.

great food, well appointed room, friendly staff

nil

location was perfect and bikes are provided for free to go around. breakfast was very good.

had some problems with the bathroom and took a long time to fix

Great place, comfortable beds and very clean

Unique, really nice accomodation.

The breakfast was not the very best but this is a small thing.

The property was very well kept. Our room was clean, bed was comfortable and extra towels provided for pool. The pool and restaurant/bar are perfectly situated between all of the rooms. Parking in the front, accommodated our large vehicle, gated as well. The location was about a 10 minute walk to the central of Bacalar. The staff were very friendly and so helpful!

Loved the style of the hotel. Breakfast was simple but sufficient. Wish we had more time to lounge by the pretty pool area, but were too busy exploring the town, which was close on foot. It was great that staff helped us with our laundry (wash, dry and fold) for a small fee, so we could continue our travels with a luggage of only clean clothes.

The safety box in the room didn't seem to work. We reported to reception but issue was not rectified. The sliding door to the spacious shared balcony could not be locked and unlocked, so we choose to keep it unlocked, so we could have access.

pool was nice and relaxing, food at hotel was nice. reception helped organise tours etc. and there is secure free parking. would stay again

there is no TV in the rooms, our room was joined to another room by a door and was noisy from the neighbours.

Attention all the staff were really nice, breakfast was really good and the facilities also were very applealing

Smell a bit of sewage coming out from barthroom pipes the parking lot is rather small however there was always room for our car

It’s a new and gorgeous hotel and it oozes Bali vibes and it very relaxing. Big room, 2 queen beds, clean! Pool is small but so inviting. Breakfast was delicious: fresh fruit, yoghurt, granola, fresh pancakes and if you want some kind of egg breakfast dish. Strong internet. Free bikes, but you can walk to the hub of the town in 7 min. Very helpful staff.

Not their fault: the street they are on is a sore in the eye, but very safe!

Clean, comfortable and walking distance to area attractions.

new modern clean style, friendly staff at the pool, bar/breakfast and cleaning staff

lagoon tour booked via hotel was completely different than proposed by hotel staff (error is on hotel side, not at tour operator) and overpriced. Receptionist confirmed to pick up clothes at the laundry, but didn’t why we had to postpone our departure in the end

lovely boutique hotel in good location, great staff. nice pool and bar/restaurant area with a good menu. Amazing breakfast also included.

nothing negative to say really