When we arrived, the pool was bright green with algae, no chlorine, and unsafe to use. We called everyday multiple times asking for someone to come out and clean the pool but it never happened. Finally, on our last day we decided to clean the pool ourselves and add chlorine. We shouldn’t have to do this as guests, but we wanted at least one day of pool use. The house itself was nice and in a nice area, but we were very unhappy with the customer service and lack of urgency to our issue.

This house unfortunately was hit by the hurricane and still was rented out to renters when it shouldn't have been. Pre-hurricane it was probably nice but too many issues to ever make us want to come back. Pool cage is gone, dock is mangled, screws all over the pool area which my children stepped on. One guest room had physical water damage inside even though Vacasa and the property manager assured me there was no internal water damage. I have the pictures to prove the black water stains on the carpet, curtains and sand on the windowsill. Edges of carpet are all black- mold is for sure in this home. The garage was an absolute mess because it got flooded, trying to get beach chairs out was disgusting. Only one of the 5 bikes worked. Very disappointing to my children. The listing said it was 10 mins to the Gulf- lies, its 35 minutes to open water fYI. This home needs some TLC desperately. All of the carpets are stained and the tile floors are cracked and loose throughout, countertop cracked, cupboards warped etc. There are no top sheets on any of the beds as well. The last day a boat showed up on the dock so we couldn't park our boat. Vacasa was no help when I called in a panic. Vacasa is incredibly hard to work with and I will never rent from them again. Vacasa down right LIED to me on the phone FOUR times when I called to see if the pool cage and dock were damaged. Do not rent form them. If this property had some updates and a new property manager it might be better. Sorry to be so blunt but when I tried to complain to Vacasa it fell on deaf ears.

Very nice house

Super fun visit, house was pretty- in need of some TLC

Super fun visit, house was pretty- in need of some TLC

Wir sind happy. Hatten zwei sehr schöne Wochen. Das Haus ist groß und gut gepflegt. Es sind ein paar kleine Arbeiten nötig (Defekte Bodenfliesen), aber sonst alles tipptopp.

Wir sind happy. Hatten zwei sehr schöne Wochen. Das Haus ist groß und gut gepflegt. Es sind ein paar kleine Arbeiten nötig (Defekte Bodenfliesen), aber sonst alles tipptopp.