Location was great. Very convenient to the Arrowhead lift and close proximity to restaurants and shopping. The garage was convenient. Cleanliness was sub par. There was hair on the floor in two of the bathrooms. I stepped on fingernail clippings in the bathroom the first time I was in there barefoot. The house had multiple tissue box holders throughout, however they were all empty and there wasn't a resupply closet in the house for us to take care of it ourselves. We purchased Kleenex ourselves. The water tank for the toilet in the upstairs master was so loose that it was leaking water when we arrived. We attempted to fix it ourselves, but the bolts on the tank were so corroded, there was nothing we could do for a permanent fix. The microwave in the "gourmet" kitchen was ready to fall off of the cabinets which were supposed to be supporting it. We needed to brace the microwave before opening it to prevent it from swaying back and forth. The fan and light remote for the downstairs master was missing as well as the control knob for the heater in that master bath. It made it difficult to regulate temperature in the lower master suite as it ran cooler in there than the rest of the house. We arrived after midnight on Sunday for our Saturday check in due to travel delays. I reported the above issues to Vacasa on Sunday night. I received a call from Vacasa on Wednesday telling us maintenance would be out that day to address some of our issues. They never showed.

We loved the condo. Everything was better quality than we expected. Our only complaint was the door from the garage into the condo could not be opened from the garage. After skiing, we did not want to enter by the front door, because the ski boot removal area was downstairs by the garage. One of us had to carefully walk down stairs in ski boots on the beautiful wood floor and steps.

Loved the location

Let me start out by saying that we rent places in the mountains nearly every weekend and I have never submitted a negative review. This place has a great layout and tons of potential, but the lack of responsiveness from the property managers and the significant errors made by the property managers made it hard for me to even give this home 2 stars (the property management deserved 1 star). To begin with, we were given the wrong code to get into the garage. While often that might not be a big deal, there is NOWHERE else to park. We also had two cars and were never told where we could park the second one. We had our car sitting in front of the place for two hours and the only way we got in was another owner finally gave us the code. The garage is small and if someone had not been coming in, we would not have gotten the car in. We called Vacasa right away and while the woman was nice she did not have any of the correct codes either. It was nearly impossible to get through to them and then she told me I would hear back from someone local within 15 minutes. I never did. In addition to the garage, the heat had apparently been turned completely off. It was a cold night and all 8 of us wore parkas for the night. The heat is radiant so it took about 36 hours to heat the place up and we were there for less than 48 hours. Again, no assistance or answer from Vacasa when we asked for help. In addition to calling, I texted and emailed Vacasa and never got a response. Finally, when Vacasa asked me to review, I initially submitted a private review to them, hoping they would contact me to explain or at least apologize. Not a word!! I am hopeful the owner will see this review and address it directly. We would love to rent the place again, but would think twice if the management does not change.

Loved the location in Arrowhead. Easy access to Beaver Creek. Kitchen was incredibly well equipped. Beds were clean and super comfortable. We loved it.

Loved the location in Arrowhead. Easy access to Beaver Creek. Kitchen was incredibly well equipped. Beds were clean and super comfortable. We loved it.

No heat in master bathroom-ridiculous One towel for each guest to use over 4 days is a lithe minimilist No closet in master bedroom… Great kitchen and great location

No heat in master bathroom-ridiculous
One towel for each guest to use over 4 days is a lithe minimilist
No closet in master bedroom…
Great kitchen and great location