Wrong office details provided to collect keys - went to office detailed on the booking and were directed to a different place 10 mins drive away

We booked the chalet for our family skiing trip, there were 8 of us. The chalet is exactly as shown in the photos and was very comfortable. The ski bus stop is immediately outside and you are on the slopes in 5 minutes. The ski shop and a small supermarket are over the road so it was ideal. We cooked for 8 several times, the kitchen is small but has everything you need (although we did bring a very large pause pan just in case!) We had excellent communication with the company before arrival, they booked our ski passes and ski rental for us at good prices and were helpful answering all of our questions.

There is a ground floor toilet with no sink and a bathroom with toilet on the top floor - the bathroom on the middle floor had no toilet which was sometimes inconvenient.

Good location - 1 minute from ski bus stop, almost ski-in (3 minutes from the mountain). Comfortable living room where fronds can spend time together. Small supermarket in 1 minute, bigger one - in 10 minutes walk.

It would be better to have king-size or twin beds in both bedrooms. We were on holidays as two couples, and it was uncomfortable that one couple had to sleep on a bunk bed.