Staff were very friendly & helpful. Room was clean.

There were lizards in the bathroom & we came across a snake outside our room. And also the air-con in the room was fiddley.

Super location

Location ,facility ,the resort is super

Peaceful place and excellent service

The entire campus, the outlay, and the ambience were extremely good. In fact, it was grand 😁 The food was excellent, and all the staff in every department were very efficient, courteous and friendly. We had a wonderful vacation, thanks to all of you.

Some people used the swimming pool without appropriate swimwear. They wore the clothes they'd traveled in to the resort! There was no lifeguard or anybody else to regulate such things.

Let me start with the rooms. Cosy, Comfortable, Spacious & Clean. Facilities - Boating, Spa, Cycling, Game room, Swimming pool loved by kids. Food & Tea time- Variety, presentation, live counters and most important, taste for all meals were superlative. Exceptional hospitality and service. We were a family group of 9. They managed to find adjacent rooms with connected doors.

Honestly, I could not think of anything during the stay. I wish they maintain the current standard in the years to come.

the location and the rooms

less activities

It is very classy

Very expensive

We had a fantastic stay at Gokulam. From the check-in process to the rooms to the buffet....everything was top class. The property itself is very beautiful and very well maintained. There are just enough activities to keep us engaged for a 2 day stay. The pool area is fun and the water sports are a good time pass.

We felt that the breakfast and dinner buffets could use a little bit more zing. Also, the resort can create a little bit more excitement for the guests (especially kids) in the form of activities or other things to do.

Serenity

Nothing as such.

Lucky to have stayed here. Fabulous rooms and amenities, friendly staff - with special thanks to Maheswary, Bobin, Jomol, Kannan, Sherin, the demonstration chef and housekeeping team for making our stay even more enjoyable. Gardens are beautiful, pool surrounding the rooms was super clean, food was outstanding.

Nothing. Only comment would be to perhaps switch to large refillable water bottles and large refillable bathroom products as well to be greener. Bikes were good fun but would benefit from an upgrade.

Good resort for a serene overall vacation Spacious rooms with good amenities Great location....very relaxing Recreational activities organised by the resort were all good Staff were polite and helpful

Room comfort and amenities in the room. Music concert in the evening was an added bonus. Activities like canoeing, raft walking etc., were very nice. we liked the live counter for Dosa at the Breakfast counter.

Wish it could be more affordable. we could come more often! you could also have a boat ride in the morning in addition to the sunset cruise.

Felt generally spoilt AF Food was amazing with loads of choice. Plenty of local food, plus some Chinese and Western dishes Staff are really friendly and helpful and loads about for whatever the u needed. Beautiful grounds and view of the lake. Backwater canal boat trips from the hotel itself or a short tuk tuk away. Great location for a few chilled days. You won't want or need to leave. Kumarakom is quite sprawling though, so to walk out is a mission in the heat. Pool and spa, gym and games room were good. Some interesting local performances in the evening.

Only a couple of minor dislikes No alcohol, and no proper bar serving drinks. Though you could order drinks from staff passing by, and from your room. Same piano music playing over and over in the restaurant - local music and more variety would be much better. Air con and electrics in the room all worked but the controls a bit flakey and written instructions would have been good.

Very helpful and courteous staff. Went out of their way to ensure we were comfortable. Large rooms and very clean.

Breakfast could have had more of a variety.

The awesome behaviour of the staff was exceptional and striking....and the property is well maintained. We enjoyed our stay very much...

We didn't have option for buffet at all time...even for dinner...maybe it was because of the off season time

Location was absolutely stunning, staff were very courteous, and it was very clean

They have these weddings on venue, with loud music— started just before noon and went on till late at night. For other guests, that’s a good part of your vacation day greatly disturbed!! Food could be better, given it’s such a fine resort! Not enough variety. Also felt the absence of a shop in the resort!! Would be so nice to shop n pick up authentic Kerala Knick-knacks , spices etc while at the resort!! Esp since there’s no other shopping close by.

the room was nice, the boat trip, tea time, the staff at the games room were great.

Be careful, I stayed at the resort on 25 Feb and the resort charged me twice for my staying. After following up with them for hours, they said that happened by mistake and they will return the money. I haven’t received anything from them until now!!! they don’t answer my messages. Today is 13 March and I’m trying my best to get my money back.

Great hotel

No alcohol

Unfortunately the rating system only goes up to 10. I can't describe adequately the warmth and care that I received from Manosh, Krishna, Mohamed and all the team at Gokulam during my stay there. Due to unforeseen circumstances I suffered a medical emergency while I was there with my friend. Krishna attended to all my needs at the time, arranging a hospital stay, advising on local specialists and ensuring that my friend was looked after during what resulted in an extended stay in the area. The whole time they ensured that my friend was safe and comfortable while I was in hospital. And regardless of my special circumstances, our villa was magnificent, the facilities beautiful and the restaurant always special. I can't recommend this resort enough.

That I had to leave!