Spacious, well presented, clean, comfortable, secure parking, well equipped kitchen, nice outside area. Great for Heathrow & pick up

The £300 deposit after booking was a bit of a shock; hope it’s refunded quickly, as I am 100% sure we left the property as we found it & followed all instructions.

location

it was not clean. there was dust everywhere. we all felt the place needed and deep cleaning. the amount of pots, pans, knives, kitchen ware was excessive. the gardens were sad to sit in, it look sad, cheap and neglected. couldn’t enjoy any views due to the big 10ft trees.

Apartment itself is amazing. Comfortable bed and nice garden. Equipped kitchen.

Terrible customer service and check in experience . It was not written that the deposit must be pay in card AND without deposit guests are not allow to receive informations of the property. ( I would have understand if we did not pay in advance but not because of deposit) We were calling for 1.5 hours within the given checkin time (1700-1830). No one pickup the call at all. The agency is expecting to organise via self-checkin system but without a suitable phone contact. That was simply terrible.

Good location, quiet

Difficult to find. No information received with regards to check-in from Booking. The property lacked character, unlike other properties

Location

Cleanliness poor. Soft furnishings and furniture old and tired looking. Could not use one of the bedrooms so one of the party could not stay. Owner not apologetic nor responsive.