SHE CANCLED OUR BOOKING 12 HOURS BEFORE CHECK IN. WOULD NOT RESPOND TO MY E-MAILS FOR A WEEK BEFORE. DO NOT BOOK WITH THIS PERSON !!!

We liked staying at Judith’s place. Everything was clean, and the check in was very smooth through the App. We did not have any issues.

Property looked exactly as it was listed but no outdoor photos were given prior to arrival. Since there wasn't extremely clear directions of where to go, and no photos were given prior, we had trouble locating the property when we arrived around 9 p.m. but Judith was quick to return my call for directions. The rental was nice other than the extremely noisy neighbors upstairs that kept us up the first night and most of the day running around the making so much noise. I called Judith to no answer but when I messaged her on VRBO she was responsive and the second night we had no more upstairs neighbor noise. The property did however had a sugar ant issue, with dead ants found everywhere from the bed sheets to the bathroom. Overall the property would be nice for small families and is in the heart of the big ticket Miami activities. We also did enjoy our free show of NYE fireworks with all of the neighbors who shot off large fireworks from behind the VRBO property and in the street near our cars. We did not mind it as we understood its for NYE and enjoyed the show but it is something to consider if you are going for big holidays or events.

We booked the reservation 2 weeks in advance and paid the full amount immediately. 2 hours before check in, we received an email stating that the reservation had been cancelled because the host was unable to accommodate us for the dates requested. The email also directed us to go to the website and cancel the reservation to receive a full refund. I called VRBO immediately and was told that it could have been a system error. I was placed on hold for 45 min while the rep figured out what was going on. He came back to the line stating that it was in fact cancelled by the host and I should go to the app to request a full refund. He also said that the refund would take 15days?! I went to the app to cancel and got a message saying that I couldn’t cancel because I surpassed the time and wasn’t eligible for a refund. Of course that wasn’t what I wanted to hear so I called the host. She told me to go to the site. Sensing the irritation in my response, she said that she would call VRBO, which she did. We received our refund immediately. We tried to make other arrangements but was unsuccessful at such short notice. We had to cancel our plans.If we had canceled at such short notice, we would’ve been penalized. Why isn’t the host penalized when they cancel at such short notice?

I do not recommend this property to anyone. We did not stay at the property. My granddaughters arrived in Miami a day earlier than me. Their flight arrived at 9:05 pm on Thursday, December 7th, 2023. They arrived at the property at 10:00 pm. When my granddaughters finally got access to the property, they were very disappointed and decided to get a hotel. THAT WAS WHEN THE NIGHTMARE BEGAN. Because it was a last-minute decision the cost was extremely high. I lost over $750.00 because I could not cancel my reservation. The check in process was terrible, the host was not familiar with the app used to check in, and the house was not as advertised. The neighbor was also very rude and noisy. My granddaughters had to stand outside of the property for over an hour while the host figured out the code for the lockbox. Two young ladies in an unfamiliar area standing outside is unacceptable and dangerous. The procedures for check-in were supposed to be sent 3 days before check-in, but I had to call the host for them. She told me that all she needed was mobile numbers and for us to download an app called “August” to have access to the property. The property was dirty, smelly, and uncomfortable. The pictures on the website were misleading and did not reflect the reality of the place. This was my worst Vrbo experience. I should have known when I had to call the Vrbo rep to send a text for check-in inform and I also contacted the host via VM and did not hear back.

We rented this property for a family vacation in Miami. The property is clean and equipped with everything that you need from spices to dishes and utensils. The property manager answered in a timely manner. I didn’t have to call her. The property is located closely to everything that you need. We were 20-30 minutes away from everywhere that we wanted to visit. The pool however is only open Monday-Friday between the hours of 1-4pm. The stay was very enjoyable.

The property inside we nice. I loved that she had teas and coffee available for us. Very good kitchen accommodations even though we didn’t cook anything. The outside of the property could be maintained better, the neighborhood was pretty quiet. We were on the first floor but you can hear the tenants upstairs walking around and they were pretty loud at night. The beds were quite low to the ground and possibly hard for an older person to get in comfortably. Communication with Judith wasn’t that great. I sent her a message 1 week prior to my stay and she never responded. I had to call her the day of the booking to get the information. When she picked up the phone I said, “May I speak to Judith?” She asked who is this? Who wants Judith? I’m thinking I got the wrong number. When I said I rented a property with her, her tune changed. She then asked me what cabin I rented. I’m like I don’t know! Lol! I sent a message stating we were out of the apartment and again no answer. So don’t try to communicate on VRBO. But overall it worked, we needed to stay 2 days before our cruise. I would actually book it again if needed.

The Owner Was Very Sweet & Answered Every Question I Had. The Apartment Was Beautiful. It Literally Was A Home From Home. I Will Be Booking Again Very Soon