The location

The televisión was blocked, and we couldn't play even Netflix on our account, youtube, or whatever. The room floor was dirty, and the toilet lid was broken. Any toilet paper. The bathroom floor becomes a mess after the first bath, and the cloak in the shower doesn't swallow well the water making a pool at your feet.

Good location, very friendly and helpful staff allowed us to leave our bags in reception for the day after we'd checked out.

No shower door making the bathroom floor very wet. Not the cleanest place I've stayed in but was fine for what we paid.

Staff were exceptionally helpful.

N/A

Firstly Nitro House is falsely advertised. It is not what the photos and descriptions represent. My friends and I stayed in a 8 bed dorm for three nights, 29th June to 1 July 2023. As soon as we arrived, they put us in a considerable small sized room, no windows, boxed together. The aircon was automatic meaning it didnt come on during the day. That lead to the room having no ventilation. Along with mold all on the ceilings in the bedroom and bathroom (pictures can be sent upon request). Overall it was constantly dirty. Throughout our stay not one cleaner came in our room! Worst of all, our room turned out to be infested with bed bugs (come to the conclusion of the state of the property it makes sense). With proof of a video of my bed having bed bugs, this ruined the whole experience of the beautiful island of Koh Tao. Immediately after notcing bed bugs, I went to the reception in which the staff didn’t seem to have any empathy and show any concern. Making me think they didn’t belive what I was saying even though I showed the video clearing out lining the bed bugs. Which has come to my well-being, this will continue. Days later all my friends and I have bed bug bites head to toe! this has ruined more of travels by having to visit clinics, pharmacy, cleaning all our clothes bags etc and even having to purchase medications to treat the bites. This is unacceptable and the fact the staff only said sorry isn’t good enough. I therefore would like to speak to someone higher up to deal with this issue further. Whether any compensation can be given due to this awful and unforgettable experience we had to deal with. Look forward to hearing back. Many thanks Claudia Navarro

Cleaning everyday. Staff friendly. Comfortable dorm bed. Free cold water refill and hot water station. Common area comfortable with free use of TV (netflix, music etc) and air con. Large fridge available to use. Great location very close to pier, restaurants, dive shops.

Air con in room was set warmer than we wanted. Unable to access common area in evening as child would go to sleep with lights off in there. Alternative common area available but no Aircon.

Good price-quality, Nice staff, we could refill our water bottles and they borrow the snorkling masks

The bathroom

Nice place. quiet for the location

Bathroom in the room not really a good idea sometimes this one, the door is really bad because of the wood /water issue there is no door or shower curtain so there is water everywhere in the bathroom When you share with 4 others, you don't really want to put your feet in all this water!! Maybe curtain for the upper bed could be nice too, because on the top we have all the light when the other person go to the shower, outside..

Big room with comfy bed

Asked to get the room cleaned (we were staying a week) and they basically just emptied the bin and didn’t restock toilet roll or even sweep the floor When we left the property, we accidentally left a set of airpods on the bed. Went back for them a couple hours later and they “hadn’t been found” despite knowing full well where they had been left.

The staff was so friendly and welcoming. The room comfortable and I really liked few Areas with sofa that you can chill; one of them is with AC and you can even watch Netflix in rainy days!

The building itself it is a little bit old and rusty but it is with new paint and it is clean and you can see that someone cares about this facilities.

everything it was a lovely place to stay!

the shower needs a new shower head 100 percent it was very difficult to shower

staff were very friendly, helped us book onto a snorkelling trip were very helpful great location just off the pier with plenty around

didn’t get a key for the room and had no lockers to store valuables

Good bed for the price

Weinig ruimte voor tas

Location is really central

Didn't get a key for the room

The staff was super friendly, they let me to keep my luggage until the evening during the last day. The room was okay

They didn't clean my room or change the sheets, but I think you could just ask for it.

Really close to the ferry port, offered diving lessons and nice sized room. Lovely staff too!!

The air conditioning wasnt amazing, but worked. The shower didnt have a door so the water soaked the bathroom everything. Needs an update/repair. It is a 10 - 15 minute walk, or 5 minute drive to the main strip.

Super friendly and helpful staff, comfortable beds, great location right near the pier and just all in all good vibes. Would absolutely recommend if staying in Ko Tao, especially if you’d like to do some diving (can organise it through them!) :)