Super nice decoration and huge bed! I had my own private infinity pool! Felt lot of luxury for good price

This is NOT a hotel! It is a failed condo development with many vacant storefronts for rent across from a big box supermarket. I believe they are trying to recoup their losses and renting out unsold apartments. I canceled my reservation and moved to another hotel.

* Central to the highway and busy downtown area * Supermarket for groceries opposite * Good Towels * Luxurious Towels and Bedding * Quiet Rooftop pool and lounging area, clean and loungers available, toilets and a shower. Towels provided * Good A/C * Quiet and safe location * Our balcony overlooked the jungle and had a tree with lovely local birds to have breakfast with! * Ample storage * Security controlled parking * Powerful waterfall shower * I would stay here again

* Kitchen equipped for self catering, but lacking many basic amenities - dishcloth/towel, kettle, bottle opener, washing up liquid, scissors * Door to hallway not soundproofed and some noisy neighbours trailing the corridors * Apartment blocks, mainly privately owned, so many residential/long term let's, not a holiday vibe * Penthouse Apartment with Private pool, lovely luxury but didn't get sun til the afternoon, and required regular moving around the small area to stay in sunlight * Signage not clear for the buildings being the correct destination or that the parking is connected- it is.

La ubicación.

Primero mi mujer llegó a la noche desde Europa y no la atendieron, teniendo la estadía paga y reservada. Tuvo que irse a un hotel cercano y pagar nuevamente la primera noche, y el hotel no se hizo cargo. Segundo, la habitación que le dieron tenía un olor desagradable a cloacas, mi mujer se quejó y yo tuve que enviar dos mensajes para que la cambiaran de habitación.

Tuk Tulum is a great place to stay. Huge shout out to the receptionists - Azul and Ashley, they were really friendly and helpfuI. I also really liked the interior and exterior design of the complex, especially the murals, plants and trees - really cool landscaping. The rooftop pool and view on jungle also a huge plus. 10/10 would recommend

Campus-like feel and very clean. Shout out to the very honest cleaner and reception staff who found an item I’d mistakenly left in the safe. Good location - near town centre and supermarket. Comfortable bed.

People were noisy in the corridors and had room parties. The latter was dealt with by security however. Only one lounger on private roof pool area. Spiral stairs quite dangerous and you can hear the wind through the door. Check your booking before you arrive. 2 of us didn’t get what we had booked - apparently there are teething problems with new management and admin.

En temps normal, je ne prends pas le temps de rédiger un commentaire, mais croyez-moi, le temps que je perds aujourd'hui vous en fera gagner dans le choix de votre hébergement. Si Tuk Tulum faisait partie de votre liste, passez directement au suivant. Cela évitera les déceptions futures. Dès notre arrivée, nous avons été rapidement placés dans notre chambre. Premier hic, le frigo ne fonctionnait pas. Après plusieurs heures d'attente sans action de la part de la réception, quelqu'un vient enfin. Pour nous informer que nous avons été placés dans la mauvaise chambre et nous demander de remballer nos affaires. Après une soirée de perdue, nous avons enfin notre chambre et un frigo qui fonctionne. Tout aurait pu être réglé, c'était sans compter sur la propreté de l'appartement. La chambre n'avait pas été nettoyée depuis un bon moment, comme le démontrent les photos et la quantité aberrante d'insectes en tous genres, donc le sol était couvert. Un paradis pour entomologiste, mais pas vraiment pour nous. Après 2 nuits sans que rien ne soit fait, un petit ménage fut enfin réalisé. Suite à tous ces événements, le manager nous a proposé un remboursement de 50% de notre séjour, une agréable surprise. Trop belle pour être vraie, c'est d'ailleurs pour ça qu'elle s'est avérée fausse. Même après plusieurs relances, nous n'avons toujours rien reçu. Une dernière petite anecdote qui ne fait que confirmer la qualité du service de gestion de cet établissement : la veille de notre départ, quelqu'un est venu toquer à notre porte pour attribuer la chambre à d'autres visiteurs, mais cette fois nous n'avons pas bougé.

The property was next to a big supermarket where you can find everything.

They charged me double the price of the room just because I have a useless small upper terrace with a mini pool which I never ever used or went up to. First, it was too small and not clean, second and most importantly, the sun never hit that part of the hotel, so it was always shaded and no sun whatsoever. In short, I was paying 380 euro a night , simply for a room which at most can be charged 120. By the way, for the rest of my vacation, I rented the same exact room but without upper useless terrace, for just 90 euro a night, the exact same room and in the same hotel, the only difference is that it was not the hotel management who owned the room so I was renting it directly from the owner. I was really ripped off and scammed by the ridiculously expensive price I had to pay, which I strongly believe they should be refunding half of it at least. I am a big influencer on insta and I am thinking of sharing my bad experience with this hotel there. When I tried to question the extremely high price of the same room when rented from the hotel instead of the owner, the answer was we have to pay salaries of our staff and employees . What a reply, so you make me pay 4 times or more the normal price just to pay your employees 😂😂