Best customer service. But once 6am hits all you can hear are random doors opening and closing loudly since the layout is open. View was amazing, hot tub was great. Windows weren't clean though and the toilet just kept running. Still would highly recommend and visit in the near future. Everything else was truly a great experience.

Did not get a receipt for my room.

Our stay was quite lovely. Outside of the protesters outside the hotel, the hotel was very clean and inviting.

Best views best service

This place is perfect for relaxing before a cruise

Nice view but hotel not maintained. Lobby and restaurant have nice aesthetic but rooms don’t match that. Bed squeaking, dust everywhere, hair all over sheets and towels. Room lighting minimal and depressing. Tv not updated. Keurig machine and wall mouldings covered in dust. Spider webs hanging from ceiling. Almost like a motel with a nicer view.

During my stay at the Hotel Maya they had some kind of boycott going on directly in front of the lobby complete with drums and bullhorns boycotting something…..didn’t ask and didn’t really want to know I just wanted my room. This loud commotion went on for hours finally stopping around 6pm and promptly starting again the following morning at 7am….thankfully we had a cruise to catch so we were out of there early. Being private property not really sure why they let it go on and not remove these people or at the very least kick them to the front street entrance. The staff said nothing about it at check in not even an apology or an explanation to what was going on. We have stayed here before and it was a great stay but after this I don’t know if I’ll be back.

Absolutely loved this place. The staff were friendly and the room was nice and clean. Would definitely recommend this place and would stay here again.

This hotel is great if you’re going on a cruise. It is right beside the terminal with a free shuttle. The view from the Mayan restaurant is beautiful. The Mayan is overpriced with subpar food, but great service. We had one drink, a quesadilla, guacamole and a horrible entry with 4 shrimp on it and it was $165.00. Breakfast was expensive too. The property feels worn down and a bit dirty.

Very nice facility. Friendly staffs. We will stay again

Good Customer service Room cleanliness could use some work ie: dusting/cobwebs/wiping down surfaces Food from room services was sub-par and over priced

Great location. Very walkable to area attractions. Fee for parking was the only unanticipated expense. Beautiful sunrises and sunsets every day!! Staff members were friendly and helpful.

Great place to stay, excellent venue, right next to our Boots in the Park event at Queen Mary...love this place

Pics online looked 1000% better than reality. Had a cheap Tiki feel... definitely not what I was hoping for, for this price point. Could have saved $200 and gotten the same experience. Also, the hot tub was lukewarm. The restaurant was good - but also price inflated. They had a free shuttle to the cruise yard, which was nice, and the staff was friendly.

This place is amazing though a little worn around the edges. New towels would go a long way. It’s close to everything and right on the water. Staff couldn’t be more accommodating. Strongly recommend

Hotel Maya is well located and has beautiful grounds, but the room we had (3rd floor King with bay/beach views in Bldg 3) was noisy and very dark. Voices and noise from other guests in the open atrium was easily heard through the heavy but poorly sealed entry door. Flushing sounds from other rooms and objects dropped on the ceiling above were clearly heard and annoying. I am an acoustical engineer and know well that at least installing good doir seals would be a realively easy fix - and one that should be done considering the location, price and and perceived quality of the Hotel Maya. The main room was also very dark in the afternoon and evening, with no over head light and only lamps on the bedside and near the patio door to light the room. It was hard to see into our bags. The hotel either needs to install overhead lights or higher wattage bulbs in the lamps.

It's been about 14 years since I've stayed at Maya and I had just as great a time now as I did the first time. We enjoyed the meals in Fuego for breakfast and dinner, and sat by the fire pits and enjoyed the wonderful views. Would absolutely stay again!

Like the view of the ocean, but however room phone dis not work to order dine in room service, so called on my own phone to order, just to know no room dine in service is available, also internet did not work.

Very dusty all over furniture

Although the workers were striking, the employees were wonderful. So helpful and accommodating. Such a gorgeous hotel and location.

Property was perfect! Wish we could have stayed longer!

There was a big boycott outside at 7am in the morning. Being woken up to drums and loud speakers made the beach view in room unpleasant. My visit was just not the best. Leaving early was my only option. That’s of you can make it to the lobby without getting yelled at.

Really nice hotel, the rooms were great and the scenery outside where the pool is, is beautiful!

Aside from in room dining forgetting one plate of eggs and the rain in the hallways (our room didn’t have a leak from the rain like multiple family members who also stayed here), our stay was enjoyable. Beautiful views of the water, nice balcony area. The bartenders were awesome!

Beautiful Hotel with best service!

The food, Hookah and Servers were phenomenal. A much needed break from life.

It was quite and clean.

Great restaurant. Close to cruise ship terminal. Good amenities. Very good service.

It was wonderful and had beautiful sites

Love the private walkway over looking the ocean. A beautiful place for couples and family to hang out.

Hassle free and great overall experience

Stayed here one night for NYE was a little hesitant because of some of the reviews but it was pleasantly not bad at all. The room was clean but outdated and a little beat up. It was worth it for 1 night.