This is heartbreaking to write because we’ve stayed here since I was 14, and I’m 40 now. But this was truly awful. The place has gone downhill quickly. 1. We had cockroaches in our room. 2. Their social media post said all rooms have been renovated, but that’s clearly not true. We had an old room that had actual in the curtains and no lock on the patio door. 3. The resort was severely understaffed. There are two options to eat outside: the poolside cafe, and the turtle bar. All week, their wasn’t a cashier available to operate the poolside cafe, so you couldn’t order food or drinks there. Instead, everyone had to order anything from the bar on the other side of the pool, which had only two bartenders. If you ordered food, you then had to walk back over to the cafe to pick it up. The lines were insanely long. I waited in line for FORTY MINUTES to order a Coke. Also, the bar routinely opened late, but as much as 30 minutes. 4. They are now letting anyone who pays $25 to park there use the pool and private beach, which meant it was overcrowded and overrun with the public. Why are you letting in non-guests when you’re not even staffed adequately and it’s your busiest time of year? 5. I wrote to the hotel via email on the second day of our stay with my concerns. No one ever responded or acknowledged my complaints. Again, we’ve been going there for 26 years. Seriously?! We will not be coming back again. It’s a shame.

Ground floor for single woman. Trash outside my terrace. Peeling wallpaper. Mold in bathroom. Gap on bottom of door lighting up the room. Giant roach. View is maintenance lot with construction equip. Right next to wedding tent had to listen to gangster rap when trying to rest. Cleaning crew would put lock in door instead of propping open - letting door slam at least 20 times PER ROOM. Went there to recover from surgery. Did not get a single nights sleep. 2600.00 + for 4 days.

Room with a balcony over looking an enormous generator the size of a block. They should never charge the price they do for that type of view. Terrible

The Sheraton Hotel is amazing! The hotel is beautiful and the hotel staff is excellent.

Beautiful hotel - disappointed them at the fitness center was closed for our entire trip Also the cleaning person did an excellent job but forgot little things like restocking the hand soap and TP Overall nice place - excellent buffet breakfast

We checked in late and woke up to construction noise at 0630 the next day. We did get moved to an upper floor but the construction followed- to the room next door. I was hoping to be able to work on the day that wasn't warm but the noise made it impossible. No microwave in the room, no laundry facility, fitness room was closed, tennis courts were not available. Resort prices for drinks at the pool. I would not stay again. The staff was very sympathetic, Kyleigh at the front desk was very kind. For the room price I would expect better amenities.

When I hooked it showed 2 queen beds and a pull out sofa but it was a rollaway bed. Very tight fit

Nice location right at the beach. Newly renovated room. We had a great stay overall. Nice and friendly front desk team.