The building outside looks shining, but the room inside needs improvement of the maintenance.

The front desk night staff fell short of follow through when we reported a problem in our bathroom.

Bed was extremely uncomfortable. I could feel the springs in the mattress. Pillows were flat. The room was also very hot.

Customer service was not very responsive.

Nice view. Big comfortable room.

The property is fine overall, it’s just very old…it’s not ratty inside, but it’s definitely old.

My only complaint was the gate at the parking garage! We had to make several calls to the help desk bc the machine wouldn’t read our cards or credit card. Also, paying $20 every time you left the parking garage is a rip off.

Springs in the mattress were broken and there was a deep sunken area that made it very uncomfortable. Had to request a mini fridge. No, none, nada plug ins on one side of the bed. Smoking area was a dingy corner of the lower parking garage, behind a pallet of Sheetrock , with only one tiny uncomfortable bench. Parking garage had row after row of “reserved parking “ that was empty, and almost no parking that wasn’t reserved. Ticket machine in garage was broken, so we had to call the desk every time we needed to exit.

This is our second stay at Lakeway Marriott. The lobby area is beautifully updated and staff is very accommodating. The room however, very disappointing. Between the backed up drains in bathrooms (tub and sink) horrible water pressure, lack of space in our bathroom (knees touch door, if attempted to use restroom with door open) peeling paint, baseboards missing and uncomfortable bed. It was lacking "love" for sure. We will return, but definitely time to start updates!

The front desk staff was friendly and so were the valet staffers…. My only complaint is the quality of the rooms and hallways. The room just felt dirty and old and the beds were extremely uncomfortable

Beautiful property with friendly staff.

Convenient location and friendly staff

The staff that works at Bistreaux Metairie, the restaurant inside the Marriot , gave top tier service and really went above and beyond to make every meal experience we had so warm and welcoming. They are a good part of the reason we rebooked this location to stay for our business trips to Metairie the last 6 months.

Clean and great area

Very convenient, clean and great restaurant.

I had a great stay.. only thing is that I didn't get an newly renovated room( no biggie) and the feather pillows are not my favorite.. woke up and my face was swollen... Other than that great stay, great service, great veiw from my room.. valet also awesome..

The place is excellent, very cozy the cleanliness was beautiful, the only thing I didn't like was the parking, there were only two options and both of them you had to pay, that left me a little frustrated! But despite that I would return to the place again for sure.

Had to pick up dry cleaning at reception Woken Sunday morning at 7am with alarm clocks next door which went on for 30 min Food was terrible ( room service )

Parking wasy only issue...

Pleasantly surprised! Because reading these reviews would make you think you are going to a “Motel” smh! Awesome customer service! The room was clean and up to par! Ice machine and vending close to room! Valet was on point! The shopping and restaurants close by! The only thing was the toilet takes a long time to flush but that wasn’t an issue you just have to hold it down a little longer… overall the stay was great, housekeeping was wonderful as well! Would definitely stay and recommend.

The property is very nice and offers nice views.

It was a great time. We stayed there for a family members wedding and everything went perfect. Great view

The room they gave me was dirty, bed was undone & used rags in the bathroom. They eventually gave me a new one but the hotel is dated and dirty. Stains in the hallways, mildew in the walls. My toilet was stained and old.

The hotel was beautiful. The rooms were clean. We had breakfast at the bistro, it was fantastic!

I booked a king room, but was given a double queen room. The front desk said they only had 1 king room available, but it was handicap accessible. I accepted the double queen and proceeding to our room. I use the bathroom when I got in the room and 30 minutes later the toilet was still running. The toilet ran the whole time we were in the room. I contacted the front desk and they moved us. The rooms need to come with a fridge. We had 2 different rooms and neither had a fridge.

Great staff, great atmosphere, clean room. Had a great experience staying there.

Very friendly staff! Very nice amenities and great location to every thing we needed to get to. Would stay her again

Hotel was clean and valet was awesome/safe. Restaurant was understaffed, but food was good. Front desk and valet were super.

The property is very nice I just think it’s time to remodel it. It’s old on the inside of the rooms. And all rooms need a mini fridge.

I notified them of my late check in and my booking was canceled and charged a no show fee anyway, which caused some confusion on what I was being charged. I requested a crib... Didn't get it I requested extra towels.... Didnt get it Also, the valet takes a long time but you can leave your key with the front desk once you've already established a valet ticket number that you can use for your entire stay. The hotel is very nice but needs updating. I almost tripped on carpet that's buckeling in the hallways The mattress is an outdated metal spring mattress. You can literally feel and hear the springs. My husband and I both woke up with back pain. Also, no USB ports! We couldn't charge our devices because they only had outlets. They didn't even have a clock or a lamp with the USB ports. It's so outdated that the lamp is turned on by turning the switch by the bulb! Lol This hotel is overpriced for it's outdated condition but I like the location and views of the lake. It was quiet and clean. I won't return because of the price I'm paying and I'm getting a terrible mattress, outdated rooms and mediocre service. The bar lady was amazing tho! She’s very sweet and kind. Overall everyone was nice but my requests were not addressed… poor communication

You are paying for location. Staff was nice and friendly. Building is old, loud, beds are poor, toilet stayed running, room lock got stuck.

I know the hotel was renovating but service was below standard for anyone especially disabled people. Parking wasn’t explained, was sent to wrong parking lot and was threatened to be towed, broken machine to get out of correct lot, no cash or attendant and must use credit card each time to get in and out of parking lot. Cleaning Staff (no disrespect to anyone) didn’t speak English or didn’t want to speak English so communication was difficult. Front desk didn’t answer phones the whole time we were guest and had nasty attitude or communication problems with me.