Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.

Welll- checked in at 3:00 and we were told the room wasnt ready for another hour... waited in my brother in laws room. His AC went out... asked hotel to correct the situation... they came into his room 20 mins later-door left wide open because of the excessive heat that was building in room and we had three kids with us. They threatened us with a $300 fine for marijuana smoke.. which was absurd and insulting- we had children in our room AND the door was left open due to the heat but claimed they "smelled it in the hallway" (San Ramon was on an excessive heat warning) They claimed to have an engineer coming out, as another room also had issues with their AC... we asked that they focus on the AC issue... They left.. no fine btw.. they moved my brother in law into another room.. our room was finally ready... they gave us the keys to the wrong room, discovered after we walked into another guests room.. went back to reception, finally got the right room key.. we were settled around 5:00pm Took kids to pool later that night, we were told the pool closes at 10pm, got kids out by 9:55- Noticed a group of teenage girls were allowed to hangout till 11:00pm.. I stay at residence Inns by marriot often, because theyre great places for families. The room was great, $400 for a two bedroom suite. We had family come back to our room after the Service to look over old family photos. The housekeeper was very sweet.. but the staff at the front need to get some retraining. Do better.

Excellent breakfast!!

Very spacious rooms.

all good

Compact parking spaces were extremely tight even for compact cars. Other than that everything else was amazing!

Exactly what we needed.

We stayed here with a high school basketball team for a basketball tournament. Amenities include suites with full kitchens, breakfast, pool/hot tub, laundry and a basketball hoop. This place was clean and comfortable, and the staff was incredibly helpful and friendly. I would absolutely recommend this place for a stay. The location is also terrific. It is close to grocery stores, restaurants and coffee!

Comfortable and close to my needs.

Great place to stay. Parking slots are so close together you can’t get in or out of your car. Otherwise very nice.

The stay was very disappointing. The people at the desk were not polite and they did not know what they were doing. We were locked out of our room because of a mistake they made and we couldn’t get back in at 2 AM.

it was very very good excellent

Nice place., comfortable and quiet. Good relation price and service. The included breakfast is fine, but they could have a little more variety to choose from.

Pros: City Center close by for shopping and restaurants. Next door is a library, Trader Joe’s, Starbucks and places to eat. Across the street is Central Park which is great for kids. We got the pool to ourselves most of the time. Cons: Dated and dirty! Carpets were filthy which made the kids’ feet black. Curtains and surfaces dusty. Very basic bathroom/shower tub and toiletries. Cigarette butts all over in the parking lot right outside our room. Cable was basic. All the outlets were old and I could not get any of my chargers/plug ins to stay in place. They literally would just fall off. Went to use the microwave and someone else’s nasty old food was inside! Note: staff was 100 percent accommodating. Offered to move us to another room. It was less dirty than the original room.

Nice clean site, spacious rooms with kitchens

Wonderful amenities, shower was fantastic and the bed/ mattress—-slept like a baby. Very roomy and comfortable. Breakfast was outstanding, best I have had that was included with room. Only down side was no USB ports for our devices but we managed. Staff was wonderful too!!

We got our room late due to late check outs and late cleaning. They were able to accommodate free parking, but after a long drive and exhaustion, it felt like it wasn’t enough. My key kept deactivating. Luckily there was an extra key. A/C didn’t work well at night. But, overall it was a nice peaceful stay. It was a nice area to stay in for a family.

We've stayed at other Residence Inns before and this one seems a bit dated. It was fairly clean but the pullout had a big stain on the mattress. Other beds were comfortable and amenities were great. Staff was very nice and breakfast was so-so, like prepackaged school lunch breakfast sandwiches. There were other options too, and coffee was strong. Surrounding area is great, tons of restaurants and grocery stores, etc.

Only there one night but it was very nice. Lots of parties so a few hours and of course, a nights rest with comfort and quiet was delightful

The staff were very welcoming, friendly and courteous. The location was great! I’ll stay there again. The room could use more wastebaskets or at least a recycling container.

Nice place. Good location

Nice place. Good location

Everything was very nice about the place except the gym was very sad.

I was moved from my originally room to another room dur to lack of cleanliness. The 2nd room was better but not the best, not disgusting but definitely not COVID standard clean. Breakfast was basic and so was the gym.

I was moved from my originally room to another room dur to lack of cleanliness. The 2nd room was better but not the best, not disgusting but definitely not COVID standard clean. Breakfast was basic and so was the gym.

the room was infested with pet hair. we didn't realize until we saw pet hair on my laptop which is black. upon complaining the hotel didn't do anything about it...

I like the apartment style rooms. Perfect.

We had trouble finding parking. Most of the compact vehicles were parked in “standard” parking spots and there were many “compact” parking spots vacant. I do not have a compact vehicle, therefore, I had trouble finding parking. Then there was the first “non-smoking room” that smelled intensely smoky inside. We needed to ask for another room. Then the toilet did not stop running. I notified the clerk as we were leaving and she said the maintenance person would look into it. Other than those problems our stay was good. The breakfast is definitely “lacking” in this time of COVID. Very Sad!

We had trouble finding parking. Most of the compact vehicles were parked in “standard” parking spots and there were many “compact” parking spots vacant. I do not have a compact vehicle, therefore, I had trouble finding parking.Then there was the first “non-smoking room” that smelled intensely smoky inside. We needed to ask for another room. Then the toilet did not stop running. I notified the clerk as we were leaving and she said the maintenance person would look into it.Other than those problems our stay was good.The breakfast is definitely “lacking” in this time of COVID. Very Sad!

Good experience.

Good experience.

Spacious room with almost everything that you need