I don’t know where to start…. We’ve been here 4 times in the past 8 yrs and this will likely be our last. The hotel is tired and needs TLC, and so does the staff. The restaurant could do a great business but it is mid-managed and under staffed. Our room needed the bath tub caulked in several places. The hallway carpets never saw a vacuum in the 5 days we were there. Bottom line is Hilton is charging beach front prices for, as a local Uber driver said, Days Inn quality. We had a couple reasons to call the front desk but could never get an answer. Sorry but the fresh cookies at check-in don’t make up for it all. Overall I give this hotel that used to be a solid 8, a 2-3. I would never refer anyone here. It would be embarrassing for us!

Seemed understaffed which may have been the reason for not so clean room, long checkin lines, no food service at the bar at 3:30, etc.

The music at the pool bumps until well past midnight even on weekdays and I could hear it in the room several floors up. Room was clean and stay was comfortable. I had a nice meal down at the restaurant, too.

The best thing about this place was the location! Right on the bay and just across the street from the beach. The pool was absolutely wonderful. For that reason alone, we’d stay there again for the kids’ sake. The restaurant was good but very pricey. I’m going to be honest, the hotel staff was not in the least bit helpful. I asked 3 different people what time the pool closed and got 3 different answers. The last person did not speak a bit of English, she was a housekeeper and could not understand a single word I said. I tried to call the front desk probably 10 times and never got an answer. I was also not prepared for the hidden fee of about $34 upon checking in after I had already paid my dues with hotels.com. The room wasn’t super clean. Smelled a little funny and the sheets did not smell fresh at all. The refrigerator was leaking water so I had to put a towel on the floor next to it. Also, they charge a ridiculous $40 a day to park there, non-negotiable. But again, the pool was just so good for the kids that we’d stay again.

Terrific hotel. Great room and close to the Hollywood boardwalk.

It was my wife birthday and she loved the accommodations.

I had just gotten in from LA and I was exhausted I went to the front desk, and the young lady helped me and I advised her was extremely tired and she told me she was going to try to get my room early. It was amazing she helped me she was the best. thank you very very much I received my room it was clean I showered and I went to bed. Everything was in order and Tech. There was only one downfall the room where I was at like early morning like four 3 o’clock 4 o’clock. It was a lot of trucks delivering, but it’s understandable, but it was a little noisy so it woke me up other than that everything was good Inas

I like this hotel.

Staff was very friendly. Room was missing: trash can & soap bar. The staff reacted quickly.

Bathroom cleanliness could be improved upon. Shower walls had mold stains- not a lot but definitely noticeable

Front desk Agent Marina is no customer service. We had to call on 6feb 7:20Am due to additional charges reflecting after checkout. Trying to speak to a representative is imperative to any client. She continued to over talk and repeat her self until we had to ask was there a manager on she advise no and that no one would be in until 9a we advise we will call back to speak with a manager if not we will dispute the charge and the company will pay double for there mishap. Marina needs training on how to conduct business with guest. I will be following up this review with a letter to the company the service received was horrible and I would not recommend this location to anyone

Location

The service was not great. I checked out on Thursday February 1st at around 7a. We needed a buggy to put our luggages. A male (blue jacket) at the front desk stated we’d have to wait even though there was one sitting around with a luggage on it. I really disliked his tone. After waiting for 10mins and no extra buggy in sight, we went back to the room to get our bags. My companion forgot her wallet in the room and we didn’t have the key so she let the same guy know. He asked for ID but she explained it was in the room. When she gave him the room number, I guess he assumed my friends last name was Castillo because he went into a rant about how it was odd that my friend being Haitian had that last because it is a Cuban last name. He also said a lot of Haitians go to Cuba to work in the sugar cane fields. That was a racist and colorist thing to say and we were very offended. I also observed how he well he treated the other guests and I felt like he gave us subpar treatment. I checked in on my birthday and the lady at the front desk didn’t even bother to acknowledge it when she asked me for my ID.

Very inconvenient with the parking and not easy getting your luggage in or getting checked in. Also, the rooms are not clean and tiles are lifted off of the floor or missing floor tiles all together.

Three guests, two towels in room on arrival. Very loud in room AC units. Terrible smell on floor near elevators greeted us in the morning, and persisted all day.

I have mixed emotions about the stay. The room was very clean and comfortable and that's ultimately what we stay for, right? My only concern was the customer service or lack of. Funny, I was there for a business retreat and I'm in the customer service business and I feel like this establishment really slacked in that area. The restaurant/bar service was awful which we used multiple times. Check in/out was fine but very lack luster. I didn't really feel welcomed, just "attended to". Bottom line... Just kind of... Meh.

Like everything. The staff was awsome at the reception. The pool area is fabulous.

The staff was friendly when checking-in, but there were hidden fees you had to pay i.e. valet parking fee $35 a day to keep your car there, resort fee $35 per day.

Good

Friendly staff. Nice pool. No problems

We unfortunately have a very dirty blanket on our bed.

They overcharged me. Almost double. The front desk guy was not cool. It’s an old hotel- not really nice and certainly not worth price.

Hotel is tired, understaffed, room smelled musty Breakfast was delicious every day and that staff was greatv

Everything was good

Bad customer service Front desk extremely understaffed

Flight was changed and they wouldn’t refund us for one night after a four-night stay.

Very nice and clean hotel. The best hotel bed I have ever slept on by far! I highly recommend it for its close proximity to the beach, nightlife and the beautiful resort!

It’s was great

Pool area was very nice but hottub was stinky! Friendly staff would definately stay again room was great and clean!

Rooms need fresh paint and nicer toilets as expected from a 4 star hotel. Furniture is good. One younger woman receptionist at the check in counter was very extra professional and nice. Don’t go here in the winter. They don’t provide heat. At night it was extremely cold.

Good

Kristine and the Manager on Duty are always alert and kind to the guests. I can tell their interactions with the guests are genuine. The team here is very accommodating and I can tell they have good culture. The cleaning ladies are polite, and the Valet team is top notch. I can’t wait to stay here again. Many thanks!