Hotel, staff and location were perfect. Stayed in PH2, could not have been more pleased. Can’t wait till next year as I will be returning.

Unbelievably the shortest and worst hotel stay I've ever experienced with horridness customer service. We checked in late to be greeted by an incredibly rude staff member... When we got to our room we started to realized the mistake we made. It looked like someone tried to DIY and fix up the place with some paint and a few screws but nothing actually worked. The "AC" was a fan blowing out of the vent but no actual AC. What drew the line was the doors to the balcony had no locks on them. Someone could go on to your patio and come right into your room any time they wanted. It was completely unsafe to stay there. Right out front there's homeless drunk people everywhere. When we went back to the front desk to talk about it she even said "I'm not surprised" but couldn't give us a refund or put us in contact with a manager. No help what so ever. I now have 3 charges on my CC from them for nothing. We were there for under 10 minutes and checked out. What are the CC charges for?

Great location, comfortable clean room.

In general, hotel was good Despite of remodeling, the room was nice. The problem was that we used valet parking service from the hotel. We got a parking violation notice (Illegal parking during valet parking service by hotel) We have notified to hotel to fix it. No answer until now. Otherwise, I would give better score ( Maybe 4?)

Staff was great and very attentive! Location was perfect! Had an upper patio remodel still in process, but didn’t impact overall access to pool or hot tub. No construction noise. Room was clean and spacious enough!

We stayed 1 night, whole family. We have reserved 3 rooms for this hotel. The hotel location and condition as good. Room was fine. we used valet parking service for 2 cars by hotel. We got a parking violation notice (Illegal parking during valet parking service by hotel) Just 1 of 2 cars. We have notified to hotel to fix it. No answer until now. Otherwise, I would give better score ( Maybe 4?)

Would stay here again. Pleasant staff,helpful.

Amazing location to get the real Miami experience

I absolutely enjoyed my stay. Wonderful Hotel!

I haven’t had such superb and spectacular service in years. William and Eric are absolutely phenomenal! The Bentley is so lucky to have these treasures. All the other staff was magnificent as well. The attention to detail for breakfast and champagne hour… just blown away. The room was stunning. The location was perfect. I actually cried while leaving because we had such an amazing time. I don’t how I’m going to vacation anywhere else because they have set the bar at an all time high.

Great place! I’ve stayed here multiple times and the staff is amazing!

Beautiful hotel at the quieter end of the historic strip. Rooftop pool is amazing, loved the close proximity to the greenway&beach. One of the most comfortable beds I have slept on and all staff were very friendly, accommodating, quick to respond. Will stay here again.

My room was small with two beds and a small window that didn't let in very much light seem like it was night time all day

Great location in the middle of everything however safety is definitely an issue. Anyone can walk into this hotel and go up into the elevator because it doesn’t require any type of key upon entry which was concerning for me and my friend (both 20 year old girls) on the middle of south beach. The whole building is super old they just renovated the interior design. Doors are extremely thin and old you can see the hallway lights shining through all around the door at night. You can also hear EVERYTHING. Sounds in the hallway are so loud it sounds like it’s coming straight from inside your room. Wasn’t the cleanest in the bathroom and tables. It wasn’t a horrible experience, but for this price you can find WAY better.

It's a cool hotel, nothing to fancy!

I went with 5 of my girlfriends for 4 days and we got there earlier than 4pm check in time. Eric the manager welcome us very happy and excited for us. Since our room is not ready Ceasar took care of our luggage and was very nice to tell us that he has tickets for us to go to Mangos. We left our luggage and went to lunch . When we came back our room was ready and Ceasar took us to our room while still taking care of our luggage’s. Our room has 2 bedroom and 1 bathroom . It’s small but good enough for me and my friends to sleep and hang out. The pool is cold but we were able to just chill on the rooftop pool and take a dip to the hot tub. The place is quiet but really close to all the bars and restaurants. We had a good time for our first only girls trip. Thank you Eric & Ceasar for being professional, courteous and just always smiling.

Old Property.

Great location, great staff and an overall A+! If ur second guessing just don’t and book the Bentley. Steps to the beach, unreal location with everything u need around you

Every clean and cozy

Such a cute hotel! Loved the suite set up and how clean it was. Only reason for the 4 stars is because the pool was not clean and they closed it at 6pm eventhough upon check in they told us 10pm. Some worker was extremely rude to us telling us we had to leave the pool area because he was closing it. The room keys kept getting deactivated which was a little frustrating. Other than that, we had a great time. Will come back to the Bentley.

Very nice.

This was the cutest, most comfortable, and convenient stay we could have hoped for! It had everything we needed. From Starbucks and Nesspresso K-cups, to a hot tub with incredible views! We were close to the ocean, shopping, and restaurants-everything you need is within walking distance. William Morales would have to be the highlight of our stay. He was so personable, accommodating, and friendly. I would stay here again, and recommend it for anyone looking for a boutique hotel experience, with everything you need at your fingertips!

PICS DONT MATCH WHAT YOU RECIEVE AT ALL, STAFF DOES NOT FIX THEIR MISTAKES Do not be deceived by pics online of the different suite selections. I did an upgraded luxury king with balcony. The balcony overlooked literally a pit of trash and broken equipment towards the inside of the building INSTEAD OF OUT TOWARDS THE OCEAN AS THE PREVIEWS SHOW ONLINE, looked absolutely nothing like the pictures online. The room was super TINY. Not the layout they show you online for any of the rooms . I Showed the front desk their website pics COMPARED TO our room and he acted oblivious. I asked if we could move rooms since I was falsely advertised a room that was wayyyy better and he said for $2,000 instead of correcting the problem. He then realized their website lies about every room pic and he was like “oh those are all pics of our penthouse option those shouldn’t be displayed like that” and I said “yeah this is your website” . He still avoided any help to a room adequate to what I expected to receive. Had I known the room looked horrible and was the size of a child’s room with a balcony over a pile of trash I wouldn’t have booked this hotel.

We loved our time here. The hotel is under construction so we appreciate that some of the conveniences were a challenge for the hotel to offer. We look forward to returning to see it completed.

Seamless and fats check in. Friendly staff attentive to our needs. Without a question of the highlights of our stay. We enjoyed the decor and appreciated the space in our room. Unfortunately the view from the window was not the best because of thebadyacent property. Despite being a bit bunpy the access to the pool on the last floor due to current repairs, I recommend it for the view. The hotel is conveniently located. The valet needs to be better organized.

Checking in was not good. Unfortunately, I was promised a room with two beds, but it was not available. We had to sleep on a horrible sofa bed. In addition, the fridge door had fallen off when we came in to the room. Then the towels were dirty. The folks at the front desk were trying to be helpful, but the management is horrible and the facility is in need of a huge makeover. The rest room sink design drains slowly. If I would do it again, I would NOT stay here.

It’s overpriced, only good part is location and the room was ready to check in. For that amount of money I would like to have at least some drinks in the fridge. Our room was beside service elevator very loud and annoying. I stayed in Miami before in different hotels and my expectation was that you get what you pay for unfortunately not this time.

The drains remained clogged in both the bath and shower. We tried to have maintenance handle it but they were short term fixes. We just dealt with it watching the clogged drains even as we checked out. Other than that we loved our stay

They would not refund my money. Dont bother booking. Ankle was broken and had surgrey 4 days before check in. No comminucation with hotel, no refund was given. The person on the phone was clueless and not helpful in any way

This place is disgusting. Do your self a favor and stay away. Filthy conditions and rude management

Excellent hotel and service

Good hotel, great location and excellent staff