Great service and very comfortable

Room was clean. Checking was slow. TV didn’t work. Room shows wear and tear. Breakfast was subpar.

Friendly service. Lots of food options nearby.

In the first room they gave me toilet was inoperable, the shower curtain had mold and mildew on it and the wallpaper was peeling badly. When I contacted the front desk the csr asked me did I want a plunger to fixed the toilet. After explaining the issue I was given another room with a working toilet but the tub was dirty and this shower curtain had mildew and mold as well.

Property was fine. A few water issues and carpet had stains. Good location by the mall. I was charged by hotel and called for refund. Never received return call from manager Staff said she gave refund that never showed. I'm having to go through dispute at my bank.

Everything was horrible I didn’t even get checked in

Everything was clean and the staff was super friendly

good service and nice room. Thanks

Staff was super nice.

The breakfast was horrible. I thought the scrambled eggs was grits until I dipped them on my plate. The sausage was not like any pork sausage I've ever had. It may have been turkey sausage. The consistency was unfamiliar. There were no forks. I asked the clerk and she said they were out of forks. It was a very unpleasant experience.

Other than the hotel being severely understaffed, my stay was great.

Price was good, but room not clean. Beds not comfortable at all. Elevator broken. We stayed on first floor but I heard a guy hollering from the elevator that he was stuck inside on the first floor. Not well kept up. Nice area and good brand usually. I would avoid this property.

We were disappointed. Our initial room had a non-working toilet. The check in attendant tried hard to help. She did move our room upstairs and apologized because the elevator was not working. The rooms were clean but the hallways and stairs were not.

Lots of good restaurants close by. Safe area

We had reservations for 3 rooms: 1 elderly couple with mobility issues, one single, and another couple, one of whom was a few days out from knee surgery. On arrival, we were told that only 1 1st-floor room was available. Not ideal, but ok. Then we were told that the elevator only worked going up. Well that was a big problem as stairs were not possible for 2 sets of us. So I asked if we could have a refund as they could not provide reasonable access to a room. No because I "didn't request" a first floor room. Of course, I had no way to know the elevator was out! I wasn't interested in being out the money for 3 rooms so we stayed...the clerk put us in a room near the end of the long hall. Approx. 30 rooms would have been closer to the elevator. The knee patient's room had carpet at the entrance that was frayed to the point of creating a fall risk. The toilet paper holder is so far in front of the toilet that you have to stretch hard to reach - unless you are short & can't reach at all! 1 toilet ran all night. Breakfast was "cage free eggs" - only. They were white and looked so bad that most of us refused to eat them. The ones who did eat them said they were awful. The website indicated that this is a pet-free hotel, an important detail for 1 of us. However, 1 of our rooms was full of cat hair. We saw 6 dogs going into 1 room and 3 into another. Credentials for the internet did not work for one room; one had only enough signal to get mail, nothing else. Don't stay here!

The person that checked me in (Ms Jones) was so nice and so helpful.

I could tell this hotel was under new management this visit. Ive stayed here the last few years when in town and never experienced any issues until this visit. From checking in, being told my reservation number wasnt working and i didnt have one there with her doing very little to even double check. To me pointing out to her i saw my name on the check in paperwork on the desk. My room very dirty, things being left from previous people and wasnt picked up/cleaned from housekeeping, TV not working, WiFi password not working. Making us carry dirty linen to front desk by hand (no bag, basket nothing to put it in) in order to get new linen and the front desk trying to grab the DIRTY linen with her hands without gloves or placing it in bags. Never had a hotel make us do that before. Just overall terrible experience, will NOT be booking here again.

I chose because of location and reviews, but my room was nasty.Mold in bathroom and the room smelled like stale cigarettes and mold. The mattress was lumpy,dirty pillowcase on one of the pillows and the tub didn't drain.

Very friendly and helpful personnel

Room was not clean. Dust on everything. Toilet in bathroom is leaning. The bed was very comfortable. Could use more pillows for pull out sofa bed.

I typically seek out the Springhill Suites when traveling with my family because I know I will get an up to date, clean hotel with enough beds for all of us. This hotel was very clearly an older hotel re-dressed as a Springhill Suites. The room itself was the weirdest layout I’ve ever seen and by the time we were ready to go to bed, we pulled the sofa-bed out to find someone’s big pile of crumbs and trash. I mentioned this to the front desk person and her solution was to give me a new sheet. Skipped the breakfast the next morning because it wasn’t worth it for some cold cereal and toast. This stay was extremely disappointing.

The first morning we were instructed to go to the hotel next door for breakfast as there wasn't staff available that day. The next day there was breakfast that was average hotel breakfast. The first night someone on the 2nd floor smoked weed all night long and it smelled up the entire floor which in turn gave me a headache. My room had a musty stale odor that probably also contributed to my headache. We made it work overall, the area has many nice restaurants and places to pick up incidentals. The staff was very friendly and helpful whenever I needed soap or towels for the pool area. Overall not the worst place to stay but could definitely use some updating.

Room need repair

Large rooms, very clean and quiet.

Friendly staff, nice spacious room, lots of parking. Great location off interstate and to food. This was just an overnight stay for a long trip. It was a pleasant, comfortable stay. Would stay here again.

The room was spacious but smelled like cigarette smoke. Also, apparently there weren’t enough bath towels for the number of guests in the hotel. When we arrived we were short a bath towel. Two trips to the front desk and each time the towels were in the wash. The staff was polite in each interaction but the overall stay was disappointing.

The rooms are quiet. The staff was dynamics different. Morning staff was wonderful but the afternoon and evening staff was rude and not helpful. We stayed 3 days and our room was never cleaned.

This location was dirty! We had just stay at a Spring Hill Marriott in Fort Worth that was top notch so when our power went out we picked this location in Memphis. It’s outdated, dirt and toilet kept acting as though it was going to flood. I’m happy that I decided to stay one night first before adding more days to allow our power to be restored. On the plus side the pillows were extremely comfortable and the bed even though it seemed as though someone knocked the bed frame loose. Every time we sat down the bed moved.

Nice location

There was an issue with a water leak either in the room directly above ours or our room exactly. Front desk staff called me and they informed me of the issue, and that they were moving to the room across the hall, ended up being the room next to ours. Other than that there was nothing that would be negative. I was pleased with how the situation was handled and the staff on duty deserve to commended for it.

The property was nice

I had the pleasure of visiting this property over the Memorial Day weekend and was impressed. After having been checked into another hotel that myself and husband wasn’t happy with, we chose this property because of the offered amenities and location. It was close to our family as well as our exit back home to Nashville. We were pleased with the guest service staff as they were friendly, polite and helpful. As I got on and off the elevator the back of the house staff, room attendants and engineer staff was also friendly, they smile and spoke in passing. Managing a property of my own this went a long way for me. Kuddos to the entire team.