Excellent staff and very clean

Looking through the reviews AFTER I last minute booked (no cancellation time) I was oh $£!t what am I getting myself into??? SO glad I didn’t let the reviews scare me away. My toddler and I had a great time! The room was very nice, very ‘homey’. The room was large enough to offer my kiddo play space without getting bored, we stayed 3 nights! He loved having his own tv and space. The pool was a bit dirty, but the hot tub was nice! The staff was very friendly and helpful. With family in the area, I will definitely be returning!

Very nice hotel

I loved everything about this hotel

The property was really clean and well taken care of. It exceeded our expectations. We would definitely recommend it and will definitely stay here again.

Front desk personnel have no idea as to courtesy, greeting someone, or conversation. The night woman was rude beyond belief, and didn’t utter two words. Felt like we were a nuisance to her. Otherwise, nice hotel, clean, comfortable, average breakfast, good 24 hour tea/coffee service. Very nice ice water with lemon stand.

Great stay!

It was an easy check in and out process. The staff was accommodating!

The staff was incredibly friendly and helpful. Each person I encountered asked if everything was going okay.

The people at check-in are friendly and welcoming. Housekeeping does a great job. The pool, laundry room and fitness are are kept clean. Would stay here again!

Clean and quiet

It was great. Exactly what I needed.

I found a long black hair in the bathtub, so got out and cleaned it before resuming my shower. Paint is peeling on the ceiling in the bedroom. The air conditioner in the living area would not stay in air conditioner mode for any longer than ten minutes before pumping out heat. Quite unbearable when outside temperatures were in the mid 80s. Staff was very pleasant though and the breakfast was quite satisfying. Room 139.

Check-in was extremely easy and the property was clean.

Have stayed here before, nice hotel, easy access to 355. The lounge never seems to open but has good breakfast

Ample of parking and close to freeways and shops

Front desk employee , her name happened to be Emily. Outstanding customer service.

Quietness

Excellent hotel. Staff is very efficient and friendly.

Overall a good experience. Rooms were clean, property was quiet, continental breakfast was great. However the pool and hot tub are the smallest I’ve ever seen and the young girl who checked us in was incredibly rude

Great. It’s not in the heart of Lombard, so it’s a drive to get anywhere, but it’s a good property.

Right off the highway. Lots of shopping/food options close Pool is small, hot tub is AWESOME THE BREAKFAST IS FANTASTIC!!!!! An excellent choice for a weekend stay!

The staff were great. Breakfast was perfect with healthy options. Whirlpool was nice and clean. However pool was was cold so I could not swim to help my arthritis. The room was a little small but it was clean and comfortable.

Hotel didnt met my expectations , housekeeping doesn't come everyday. I found the women staff to be extremely rude even to simple question being asked the response was given very rudely. The guy who helped us checked out was friendly.

I booked a suit for four adults in Fairfield by Marriott in Chicago. But the room was actually for three adults. It had a king bed and single sofa bed(supposed to be a double sofa bed). There was no way four of us could sleep in that room. We brought this issue to the front desk. After a long discussion we were offered a two queen bed room and we had to accept it as there were no other option. The hotel said it was a mistake from Expedia so deal with Expedia. I paid for a suit but stayed in double queen bed room. I should get refund of the difference.

Clean

I hate to give the review I’m giving but it wouldn’t sit right with me if I didn’t. My suite was nice and spacious actually, my children loved the space and comfy beds. Unfortunately, upon walking into the unit an instant stench hit our noses. Not from one area but two of the room. The bathroom and somewhere near the “kitchen”. I couldn’t distinguish exactly where from (the microwave, the refrigerator) but it was definitely a smell when you walked near or to that designated area of the room. Moving on, flies were also present in the room which just further led me to believe it wasn’t the cleanest. I was going to take a bath but I saw those jets and nearly fainted. I wiped the jets in the bath tub myself and dirt instantly came up. I wonder how often they are properly cleaned? Anywho, I decided not to proceed with a bath. A shower it was, until I realized the water didn’t reach pass freezing cold. I like to think I got a pretty good deal for the room itself but disappointment is an understatement when describing my actual stay. *sigh*

The hotel wasn't bad, however one of the beds in our room was broken and the pillows were flat as pancakes. We spent 2 nights and my husband slept on the broken side which slanted down. The air worked great though and the room was clean. Not sure I would stay here again.

It was good

The property was right off the expressway but it was not close to much else. Also, the hotel was setup was interesting. It appeared that the rooms were built for very short people.

Ultra convenient location and very nice hotel! We did not have any issues or complaints.

I stayed for 3 days ask for cleaning and they told you can get towels down stairs by yourself and that’s it