Nice for older hotel, but toilet wouldn’t flush

I booked this hotel through Expedia and applied a $100 gift card. The total amount of my stay was billed immediately and the gift card was not applied. Upon seeking resolution, I was informed by BW that it was an Expedia error and that I could not edit my reservation to reflect the gift card discount, nor could I cancel the reservation and start over. Pool was closed - water green and murky, some paper debris floating in it. No one knew when it would be serviced, no prior indication it was closed. Thermostat clicked loudly and did not always connect to wall fan when adjusting temp. Vanity light burnt out, bulb black. Bathroom light flickered constantly. Cigarette burns in comforters. Bathroom door barely cleared toilet - very cramped bathroom. No bathroom ventilation. Shower head pink/orange residue, poor putty job barely holding it in the wall. Asked room service for towels, was told someone would bring them to room but never got them. Listed as non-smoking on reservation, but smelled vaguely of smoke. Other rooms' doors had [NO SMOKING] sings displayed, making me think mine was a smoking room. Breakfast was poor quality. Old fruit, watery eggs and gravy, spongy sausage, rubbery bacon, some juice dispensers out of order. Staff was friendly and I felt safe, but that's the only up-side. Will not be staying here again.

For starters the beds were extremely uncomfortable the one closest to the window was completely broken leading you to wake up in a hole in the middle of the bed. Same with the pillows felt like sleeping on bricks. I’ve slept on floors that were more comfortable. The door also had zero seal on the bottom so you could hear everything going on outside the room even our own conversations. The room was unsanitary. Chair had stains as well as the walls in the restroom. The water was cold and we were welcomed by a crayon drawing left on the door connecting to the other room. A leg on the table was broken as well as dirt and footprints on the wall next to the bed. It was very clear there was minimal effort into the cleanliness and maintenance with the over all room itself. I have stayed at many best westerns with many positive experiences and it is safe to say I am beyond disappointed in the quality and performance of this hotel. I will not be returning and recommend anyone to steer clear from this location.

Extremely friendly on check in. No issues what so ever. Will stay here again if ever that area.

refridgerator didn't work. took us 3 hours to get a tv remote. requested a handicapped room but didn't get it when we checked in..at least we got 2 beds and on the first floor.

The hotel was awful. The beds had huge bows in the middle. I could hardly walk when I got up. They never cleaned the room, threw the trash or exchanged towels. There were dead bugs in the hallway all weekend which means they did not clean the common space. The 2nd room where my help was staying had no refrigerator and the door handle broke. The room they were moved to had no refrigerator, no micro wave, no remote.

Highly affordable hotel without bells and whistles. Room was nice & clean. Bed super comfortable. Good location other than the construction at the edge of the highway. Would def stay again.

Awful service every day asked for cleaning and nothing I stayed for 3 days. Breakfast was terrible. Definitely not worth staying there.