All inclusive resort on beautiful Grace Bay Beach. My friends and I stayed in a large 2 bedroom villa overlooking the ocean. We had a large balcony with a gorgeous view. The staff was friendly and welcoming. Some of the units are being updated so I would recommend you request a unit that has been renovated. Upon check in you receive a schedule of the restaurants. It takes a day to figure things out. The buffet was plentiful breakfast was excellent . Dinner was a 4/5. The reservation process was difficult to navigate. You can only make reservations the day of. We recommend taking the shuttle to Blue Haven their sister resort which is more upscale. Fire and Ice restaurant was 5/5 We would definitely return

We were on a family trip and everything was wonderful! Everyone was kind and helpful. Food was very good in all restaurants. My only suggestions would be there could be more planned fun activities for children and adults.

There were some great staff members and there were low IQ idiot staff members. We had multiple issues, but the biggest one by far was that there was a wedding at the property and the hotel pampered them, but screwed the rest of the guests in doing so. They closed their #2 restaurant for a "private event" and they only booked about seven tables per half-hour at their #1 (steak) restaurant. They tried to tell me that I couldn't get a table at 6pm and would have to wait until 8pm which is ridiculous since I asked early in the morning. I finally got their front desk to make a call and they called me an hour or two later telling me we had a 6pm reservation. We relied on that, but then when we got there at 5:55pm, the hostess looked at her sheet and our names weren't on it. I told her they messed up and showed her the call time from their front desk when they told me we were in. She looked away from me and acted like I wasn't standing there. That's how they treated a guest staying in an expensive upgraded suite with a beach view at what's supposed to be an all-inclusive (i.e., where they allow you to eat their food!). And to make it even worse, I was standing there with my wife and our four-year-old daughter. We were turned away. She did that to guests with a reservation! I complained to the GM (who was pretty nice, but that's his job) and they gave me a teeny $120 discount after ruining our day and wasting our time. I recommend that people stay away from this hotel.

The food and service are not great. The drinks taste like gasoline with cheap liquor. I’ve been in roadside gas stations with nicer bathrooms than the one next to the buffet. The servers are unmotivated even when we were tipping cash. I got an annoyed look when I asked for a latte at breakfast. It was a very expensive all-inclusive. I wish we stayed at a 4-star and paid for better meals. However, the room was large and very clean. The cleaner made sure we had water bottles daily.

Attitude of 90% of staff was terrible . They hate their jobs and it shows . The Fish deck was the only restaurant where the staff were friendly . WiFi is poor and the food is below average .. lunch choice is fast food only.. no lunch buffet that you expect in an all inclusive . We spent a fortune for a 5 start luxury experience and we refined 3 star at best . We were ripped off . If it was a quarter of the cost it would still be too expensive .

Our overall stay was pretty good. We enjoyed it. The gentleman that checked us in was so kind and polite and made us feel extremely welcome. During our stay, we very much enjoyed Farrah (at the beach bar) she was nice and accommodating to our needs, it was good to have a friendly smile. The food was good, favorite place was the Fish Deck (great service and food). On our last day, we called the front desk 4 times (starting at 10am) requesting towels because we had NONE in our room, not even our used ones - we NEVER got the towels, no one came to our room, so I went down to the pool towel area (at 7pm) and got some pool towels so we could shower. We still didnt even receive towels the next day. The service was decent, mostly, however there were some people who just seemed to not want to be there at all. Believe me, I get it, I've been in the service industry for 10+ years, we have off days or days where we just don't want to be there, but these folks were just so unkind, and I felt like a nuisance.

The restaurant options were limited. Although they list several different restaurants on their site, be aware that the same location houses a different restaurant depending on the night. At most, you have 2-3 options for dinner and the same day reservation booking system limits your choices. Wine by the glass options were very limited. The beach bar also ran out of vodka on a Sunday and they had customers go to another bar for vodka drinks, rather than restocking. That’s poor customer service. We stayed for 3 nights and I can’t imagine staying for a week and eating all meals onsite. Room was clean and the bed was comfortable. The sand on the beach wasn’t nearly as nice as it was further east on Grace Bay. It had debris in it and I stepped on 2 thistles that were painful. Beach chair cushions could definitely use a refresh. The staff overall were friendly.

This was our first trip to Turks and Caicos. The convenience of being on the beach can’t be overstated!! The room was very clean and spacious. The food options were amazing and the free shuttle to Blue Haven, the sister property, was amazing. The staff was all very friendly. The pool was clean and the pool bar was so nice. We are absolutely going back to Alexandra Resort.