Overall it was a pleasant stay. Sometimes the rooms smell a little and this is the only reason I didn’t give it all the stars. We’d still stay again.

The bar and the bartender are amazing. The themed rooms are fun and would be worth the price if they would maintain them. Peeling wallpaper, outlets (not gfci) right by running water, treacherous jacuzzi tubs/steps with no railing and no hot water this time. I purchased bath bombs and then we couldn’t bathe. If I spend almost $300 for a night’s stay, hot water is expected.

It was very nice ,old property not enough water pressure but still nice

I received an email the day I was to check in. It was a pre-check in. Which is fine. But the email said I could check in at 3 PM. Which was great. When I got here at 3 PM they told me the room was not ready and would not be ready till 4 PM. I explained that your email said 3 PM. They said, “yes, we’re trying to fix that“later on I went down to the front desk and no one was there for probably 10 minutes. There was several people waiting.

Great placd

We had a Great Romantic stay. The only thing was there was no hangers or place to hang clothes.

Hotel was nice, massage was wonderful. Could use some updating, but we had a good time. Great location.

It was great and wonderful and relaxing

Check-in was fast and efficient. Our room was right outside the lounge so it was noisy. For being a non-smoking venue, the smell of marijuana was pungent outside our room, along with the tobacco smokers directly outside entryways. Room was clean.

Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.

After a year of just being busy i was finally able to afford to bring my husband to a football game. Ive heard great places about the Chateau so i said why not? Check in was simple, done online. We get to our room and the jets on the bathtub done work. Ms. Lauren offered us another room. Which was amazing on her part. But all the rooms we went into none of the beds were made. Bummed out that we had to wait for the room to get cleaned out and linen to be put on. We were tired after a road trip. But so grateful for Ms. Lauren for going above and beyond to help us.

We love the Château Avalon. It has the potential for being fabulous. However, I it seems every time we go that it’s a little less kept up such a beautiful place. The beds are super comfortable love the pillows. Due to the lack of hot water beautiful spa tub, however, the management graciously, gave us all night on them to make up. I would have rather enjoyed my time there. I need a make up line fortunately. We ordered a breakfast sandwich and coffee to be delivered in the room. It was on time. The coffee was delicious. Sandwiches were good but we didn’t receive anything extra such as salt and pepper may be a little butter would’ve been nice if, I don’t think the muffin was buttered. We would definitely stay OK because it’s such a beautiful place but it’s the little things attention to detail that turns a good state into a fabulous stay.

We enjoyed a wonderful stay in the Roman themed room! So comfortable and peaceful. Thank you.

This is our second time staying here for our anniversary, We like this room even better. Malaysisn Rain Forest

My card was charged the wrong amount and it was a surprise because upon check in I wasn’t told of a charge. The room smelled like mildew

We really enjoyed our stay!

Staff was amazing and the room was great !!! I would love to stay once or twice a month just to get away from the chaos of life.

The room that we stayed in had tub/shower combo in the main area of the room. Carpet butted up to tub and it was next to a window. The wood on the window pane was saturated with peeling paint from moisture and there was visible black mold on the mounding. The rest of the room had broken and scratched furniture. Overall impression was that the room was not sanitary.

Stayed in the castaway room had a amazing time

Great place

Everything was but when I called room service to tell them my coffee maker was broken and that I couldn't make coffee they told me to come to the lobby to get coffee when I got to the lobby the coffee was cold other then that over all great I believe they will correct that when people pay that kind of money they should get the service that's expected

This place was ok, but the room we reserved isn’t what we got & we let them know & they said that Expedia was what caused the problem by overbooking the room so they let us see the other types of rooms they had left and let us pick one. That was nice but not the experience we hope to have or deal with.

The staff was friendly and respectful of your privacy. Thank you for the warm welcome.

Chateau Avalon is known for weddings. So to stay overnight on the weekends, parking was awful. Staff was hard to find, rude and unhelpful. We had to search ourselves and get our own answers to our questions. Rooms were small and VERY little storage to unpack our bags... one end table and three hangers. Spa - Masseuse were good but you can hear all of the activity from the hotel while you're getting your massage. It was not a calming environment. We will not return.

The room was so small and cramped that we could barely walk between the bathtub and the bed. The TV is so small and put on a wall where you can even see it if you’re laying on the bed. However, it didn’t matter if we could see it our not because the TV service was so poor it kept going in and out which made it impossible to watch. The mattress was perhaps the most uncomfortable thing I’ve ever slept on. They tell you room service is available but apparently not when you’ve placed the order in advance (our food was never delivered). The worst part, there was ZERO parking because a wedding was taking place. I understand the guests needed a place to park but it was NOT cheap to book a 2 night stay and I at least expected a place to park. There are little to zero amenities in the room so don’t bother bringing clothes you need to iron OR hung up because the closet space only a foot wide. I stayed here previously and had a fabulous experience, but that was 2 years ago. I was really looking forward to going back but now I’ll never waste the extra money again. Just stay at the Comfort Inn (at least you’ll get breakfast there).

I really had a great time at this place. I needed a getaway just from everyday stress and they gave that to me. Upon arrival the woman that checked me in was so nice and genuine and it gave me the assurance we were not going to be let down. Thanks!

Loved our stay, been many times and enjoyed our stay every time.

We had a little problem when we decided to stay another night, and we loved the robes but they did not have any to buy at the time of our stay,but one of the managers named Sara P. Took great care of us and made the weekend one to remember. The staff is wonderful and we highly recommend staying here. We also recommend the spa treatment it was our first time and it was wonderful and very relaxing. But most of all we want to give a big thank you to Sara P. And to Robert two staff members that really made a difference.

Great and Unique place

Stayed in the Serengetti Suite. It was ok. The stairs to the bed, which was upstairs were narrow. The tv was in the bedroom and only other place to sit was a rattan table and chairs. The back patio area was not lit up and no one was hanging out. The bar closed ar 8pm and not 9pm as it is posted in the room. The property manager showed us some of the other room and would most definitely book one of them instead. The staff we did meet was friendly, but there was not someone at the front desk all the time for questions. It would be a great place gor a big group of friends.

Extremely nice. We stayed in the Serengeti Room and the Castaway Room. Both were clean and in good shape. The themes were very well executed. We ordered room service for breakfast, and it's clear that effort was taken to deliver a good product. The biscuits, gravy, eggs, and sausage were all delicious. The staff were all very nice and attentive. No knocks on this place. We will definitely return.

Stayed here for one night. Beautiful property as seen when we arrived. Room we were in was outdated and a little dirty. Worst was the shower curtain liner was had mold on the bottom.