Right at JFK so noisy due to jets! Bed was comfortable and bathroom was fine. Convenient.

Will definitely go again

Close to JFK airport but no shuttle bus available during our incoming and outgoing flights.

We made a reservation for our family of 3 to stay at the Hilton Garden Inn Queens/JFK Airport for one night on December 31, 2023. While the shuttle service from/to the airport was convenient, and the front desk staff was friendly, we give it one star for the appalling state of the room we were given, especially considering we were charged $333.60 for this 1-night stay at a place that should not be charging more than $60 as the conditions of the room were comparable to a rundown roadside motel. We understand that it was high-season in NYC, and that possibly all other rooms were occupied, but the room we got was truly horrific. The sink was cracked, there was only a half roll of toilet paper available, the beds were old, creaky and extremely uncomfortable, the carpet was filthy with stains everywhere, the furniture was old and also stained, the desk had writing all over the surface, and there was so much dust (or mold?) in the air ducts that it was very hard to breathe. We've stayed at Hilton properties all over the U.S. and have always enjoyed their clean and comfortable rooms, but this was not at all our experience during this stay. We can confidently say we will never stay at this hotel ever again; we would truly have been better off sleeping on the floor at the airport terminal.

Spacious room and really nice toiletries.. lobby is really nice and i got to hotel early and was checked in nice and early.

What I liked about the property was the staff was very friendly and accommodating. I liked that there was a microwave and refrigerator in the room. What I didnt like was it was not enough towels in the room. It should have been at least 2 towels and wash clothes per night. Not only did ice machine run out of ice, the ice was dirty with black specks on it. The air filter in the heating system needed to be changed.

I booked this hotel because it had shuttle service from JFK. Beware, the service ends at 9:30 p.m. I arrived at 10:00 p.m. and called the hotel to find this out.

The convenience to the airport for our early morning flight.

Excellent service and quality- food was great and very tasty

Heat disable and there is a large opening in the heating device through which extreme cold enters. The temperature of the bath water does not encourage bathing

Microwave didn’t heat properly, the room was chilly, thermostat didn’t work as it. Should, parking space too tight, I was afraid someone was going to scratch my car

The hotel itself is a fine hotel. We ordered breakfast buffet. It turns out most of the items are cold, and choices are very limited. We paid for $17 apiece, which is absolutely not worth it.

Awesome feeling.

Great location from JFK airport and the free shuttle

The only reason I booked here was because I need to catch a flight the next day and this hotel offered shuttle service. Waited over an hour, called five times to be picked up. There was a family with a baby waiting in the cold. I don’t think this is a reliable hotel with shuttle service.

Had a great stay

I had to wait a long time for the shuttle, and the bar/restaurant was closed. Since the hotel is isolated in no man's land, I was more or less stranded. Also, the soap was ridiculous; it seemed like "toy soap."

Nothing special about the stay, your standard hotel, breakfast is about $25 with limited options, Nothing bad about it yet nothing special overall, one thing that gives this hotel an advantage is its proximity to the airport and a good shuttle service

Right on highway but great value and comfy. Good breakfast.

Physical condition of the property needs upgrading. Staff need to be more helpful to guests,

Place is nice enough but not worth $300 a night . But it’s NYC and near the airport. Free shuttle

Fairly run down property. Have stayed at many Hilton Garden Inns and this one is in need of a renovation.

Good location to JFK airport

Parking not convenient, unless paid extra for it.

Close to the airport. Average place, should be cheaper.

I accidentally booked this hotel one week after my original intended stay. I reached out through Expedia asking for a refund( keep in mind I paid for a room twice in one day due to an error) they were not willing to do a refund. The room smelled stale and like cigarettes I was so grossed out I only stayed at this hotel for 2-3 hrs tops and I checked out. I will NEVER book with them again.

It was very comfortable

Inside very nice.

Conveniently close to JFK airport.

Awesome check in experience. Property was clean and updated. Very pleasantly surprised. Better than the Hilton main hotel nearby.

Front door stuck difficult to open and close door. Shower gel and lotion empty. Needed to be refilled. Stains on furniture chair.

Full bar!!