Will. Stay again

Good all around hotel

Just what I needed.

Property was clean and quiet. The towels in the room were thin and worn and even had holes.

spacious, clean rooms, pleasant staff

The room was small. The maid only cleaned our room one time during our stay we had garbage in our room for 3 days and every night we had to call down for clean towels, so we had 4 days of dirty towels stacked on the floor. After we checked out I noticed an additional 10.00 charge on my card and called the hotel and was told it was for incidentals, now they had all ready held money on my card for incidentals when I checked in , so why the additional $10.00. I will never stay at another Residence Hotel by Marriott ever again.

Check in desk receptionist was personable. Lobby and front of building well kept and beautifully manicured lawn. Room was comfortable and large.

The overall quality of the hotel. Very clean inside and outside. The breakfast could add a little more choices. Other than that, I given it very high rating and would definitely choose it again

Thanks!

This place was clean, the room was well lit and comfortably laid out. It was quiet, and the staff was lovely. The only problem was that we booked it because it was advertised as a completely "non-smoking" hotel. I was awakened at 5AM by the smell of cigarette smoke coming into the room through the ventilation system. This was super disappointing.

All staff from front desk to housekeeping and breakfast were very friendly and polite. The daily free breakfast was very good.

Very nice hotel. Great breakfast. Room was clean and spacious. Courteous staff.

My second time here ; the place is still nice

This location was very nice. The service was nice and it was very clean. How, it was advertised poorly on this app. The room I booked using hotels.com stated that it was a 2 bedroom suite, with 2 double beds. There was only two bedrooms with ((one bed))in each room. The front desk stated that this service did not exist. All of my guest were unable to stay and had to purchase additional rooms.

Nothing special. It met our needs. Room was roomy and kitchen well equipped. Good location to reach major roads. Nice desk space for traveling business people.

The front desk clerk was very professional and courteous. The studio suite was just amazing and the breakfast was not bad.

I so not have any compliants, however when staying for a long period of time a varied breakfast menu would be great - a healthier alternative. Thanks

The hotel fit exactly what I needed. Privacy for myself and my teen, very clean, and near the zoo. This was a stopover on a long trip and was very pleased at the location and the cleanliness of this hotel

Nice hotel. Bed was comfortable place was clean. They don’t have ice machines but they did give ice if you asked. Pool area looked nice. Laundry section if needed and nice breakfast.

The hotel offers convenience at its best. Will definitely come back here.

My room was very clean and the staff was very nice. Everything seem so organized. Great hotel!

I thought that the amenities were sorely lacking, considering the near $500 price, for a night in Silver Spring, MD. Most glaring, there was no shampoo or other personal cleansers in the bathroom, and the "breakfast buffet" was a joke. I get COVID, but there is no reason that you could not offer a more appealing grab & go breakfast. I went down at 9am, and the vending machine style dispenser was nearly empty, and what you had was laughable. And no shampoo or soap?! I've had better amenities at every mid-level hotel I've ever stay at. We didn't explore the pool or other things advertised, but shampoo and breakfast is pretty basic. Disappointing.

It’s one of the best place to stay if you have kids; the two bedroom suite was great; I loved it!

Good property with great staff and prompt service and security.

Great, warmer than normal Christmas weather gave us a chance to use the sport court for some fun Knockout basketball. Visiting family for the holidays and being a pet-friendly hotel was great since we didn't know how our new puppy and my sister's dogs would get along so we needed a separate place to sleep. The free Grab & Go breakfast sandwiches and egg frittatas were hot and always replenished. And the other items were great: cereal, milk, yogurt, hard- boiled eggs! Our suite was roomy and comfortable and the surrounding landscape was great for dog-exploring. The staff was friendly. Overall a very nice stay!

Great, warmer than normal Christmas weather gave us a chance to use the sport court for some fun Knockout basketball. Visiting family for the holidays and being a pet-friendly hotel was great since we didn't know how our new puppy and my sister's dogs would get along so we needed a separate place to sleep.The free Grab & Go breakfast sandwiches and egg frittatas were hot and always replenished. And the other items were great: cereal, milk, yogurt, hard- boiled eggs!Our suite was roomy and comfortable and the surrounding landscape was great for dog-exploring. The staff was friendly. Overall a very nice stay!

The refrigerator in my room was too loud

My reservation was for1 night only! I was planning for the next night. As soon as my confirmation came, It was the day I made the reservation, not the next night. I was billed for 2 nights because I didn’t check the box for an additional $9 travel insurance Because I knew I was driving over 300 miles. All despite having reached a Expedia representative who contacted the Manager of the Residence inn in Silver Spring, MD office to make them aware of the error and to wave the reservation cancellation. Despite this, 2 hour phone ordeal, first with the hotel and then with Expedia, I’m left with a case # 72197930961412 and a sorry., that’s our policy. Ridiculous— angry senior who’s taking her business elsewhere

My reservation was for1 night only! I was planning for the next night. As soon as my confirmation came, It was the day I made the reservation, not the next night. I was billed for 2 nights because I didn’t check the box for an additional $9 travel insurance Because I knew I was driving over 300 miles. All despite having reached a Expedia representative who contacted the Manager of the Residence inn in Silver Spring, MD office to make them aware of the error and to wave the reservation cancellation. Despite this, 2 hour phone ordeal, first with the hotel and then with Expedia, I’m left with a case # 72197930961412 and a sorry., that’s our policy. Ridiculous— angry senior who’s taking her business elsewhere

Biz trip.

The room was very spacious. The hotel is in a good location with nearby shops. The staff was friendly and helpful.

Very nice and spacious room and comfortable !