Friendly staff. Well maintained property. Great location with several excellent restaurant choices within walking distance.

What an awesome time great staff

Checkin was a breeze. The room was nice and cozy. Location is perfect. It’s in walking distance to food shopping and entertainment.

Really nice hotel in a great area for food.

I chose the Hilton Garden Inn because of a previous stay in a different location. I reserved a King room but was given a Double with no mention of the change at check-in. The beds and pillows were uncomfortable. My other Hilton stays have always been pleasant.

We chose this hotel based on experience with other Hilton Garden locations, however, this was a letdown. I planned on swimming with my son here… The pool was under construction at the time. This was not posted on Expedia at all and I could not find it listed on their site either(though I could be wrong, if it was, it was not readily visible). Even if it was, the pool was listed as a convenience on both sites. The clerk apologized, while the rude “manager” stepped forward from the back and said curtly “it’s posted on all of the sites” then she turned walked away. After showing the Expedia page, she then said “well that’s a third party” and walked away. I was calm but expressed disappointment. The clerk was friendly, the manager, well she lacked communication skills…and any form of empathy… The room itself was dated, while the desk and microwave cabinets were beat up. The worst part was the noise next to my room. Registered a steady 46 decibels with higher peaks. We apparently were put next to the utilities/electrical. My 6 year old son woke up at one point and said “is that the garbage truck outside?”. No, just the room son… avoid rooms that end in x21. We were in 721 two doors from the elevator. Guests were quiet that night. The noise never stopped all night. Breakfast was pretty good though…server was nice and food was hot. The morning clerk was also friendly…

Extremely disappointed that the pool was closed. Toilet in our room was not clean. The bathroom had peeling paint on the ceiling. The nightstands were dusty and there were crumbs on the desk.

I would love if room service was brought back.

Everything was great. We have stayed here several times before and have always been pleased. This time we had an issue with our room key working, but upon asking front desk person he seemed to be annoyed that we were asking for his help. Other than that, was great!

We had 2 rooms. In one room we had to have the heat worked on. The other room had no hot water in shower. In this room my wife and daughter were eaten up by bed bug bites. I was very dissatisfied with our stay

There's an entire outdoor mall right outside

I stayed here for a company holiday party. My stay was wonderful except for my bed. It was so firm that I could not get comfortable without laying on top of the pillows to cushion my body. Everything was very clean and the front desk was very friendly while checking in and out. Overall it was a wonderful stay as long as you don't mind extra firm mattresses.

Great place and will be back

The person waiting on us at breakfast was very good. She was personable and efficient.

Mostly pretty good. The two complaints are 1) while the bathroom was well lit, the room itself didn't have enough lights, very dark and difficult to read in. Also, it would be nice to have some plugs available on that counter by the fridge. 2) It was very disappointing to have clearly made a reservation for three people in the room with two queen beds, and find they'd only provided two sets of towels; what were they thinking?

The accommodations were okay. We did not have housekeeping services for our 3 night stay. We had to go to the front desk for towels, etc.

This is a great place to stay.everything is in walking distance

Staff was awesome. Location is wonderful for eating and drinking and shopping !

The bathroom had a very bad sewer odor, our room was moved but that bathroom also didn’t smell clean

Rooms are not maintained. Mold in shower peeling paint. Had not been cleaned. Overall very subpar experience.

Very nice hotel

The check in was not what would say very professional with the receptionist telling me it was seven dollars a day. Then charging my credit card $50.00 without letting me know.

Very enjoyable experience

The property was great, but even more than that, Carrie at the front desk was so helpful! The room was clean, and well appointed, and the area around the hotel was fantastic! I would stay here again in a heartbeat!

Located near shopping and nice restaurants. Place was rather loud - wedding parties took their activities to past midnight in the hallways. Doors banging and cars honking outside way past midnight. Although most folks were joyful, one argument did breakout into a hallway. I found it difficult to get a good night's sleep. Otherwise clean enough for the expense.

Staff on my first night was working solo with a dysfunctioning tech system. She was gracious and apologetic. Staff on my second night was cooly cordial at best. Coffee in the lobby was empty. The bed is really soft. This was a short stay on a cross country trip. I will not stay at this hote again.

Pool and hot tub was closed. Hotel rooms outdated.

It was a very nice hotel.

Staff on my first night was clearly overworked, but gracious and friendly. Staff on the second night was distantly cordial at best. The lobby had containers for coffee and tea, but the hot water wasn't hot, and the coffee was empty. The bed is super soft. My travel stays were in 2 different rooms. The first room bathroom light was half out, but the second room was better.

Think guilt and towels No maid service

located in a very great shopping and dining environment,

We was greeted with smiles and great attitudes, the rooms are nice and the area is amazing