Under construction. Heat/AC unit not working properly. Bathroom door would not shut.

The site is under renovation. Room 320 had issues with the HVAC unit. The blower was on high and couldn't be turned off. Was moved to another room.... The breakfast food was excellent.!!

Overall we enjoyed our stay there and would probably stay there again, but certain items and incidents is why I gave it only an average rating. First off, checking in was great. The staff person was very friendly and checked us quickly and efficiently. My only complaint I feel was not knowing when the Continental Breakfast ended. She did let us know where it was located due to remodeling of the hotel. The room was very clean and was bigger than we expected. What I didn’t understand is why the office chair that was obviously broken was not replaced or repaired. That to me was just laziness not to be addressed. Like I said though, in the start of this review, that did like our stay overall and would stay again there. And if those 2 items were not an issue with our stay, this would have received a 5 star rating.

It was good

Adequate, for a 3 night stay, but a little run down. No closet in room, no maid service while I was there. Generic, mediocre breakfast. Location was good - near major routes and several restaurants within walking distance.

Quiet. Convenient to the highway. Carpet in hallways and dining area need cleaning. Some light bulbs out in my room.

Swimming pool closed because they were filling with concrete to make a spa. Not aware of this when I reserved the room. Gal that does breakfast buffet was great.

The rooms could use a little TLC as far as touching up paint and minor repairs. The vent in the air conditioning unit was covered with mold and was giving me allergies & asthma. However, the staff was very nice and friendly. Because of the people I will probably come back. I hope the vents get cleaned before then!

I thought the room was very nice. The surrounding area was perfect for what we needed.

The king suite was spacious and comfortable.

the staff were friendly and professional...no issues there. Our hallway stunk with the smell of smoke even though we had a non smoking room and other rooms around us were non smoking. The smell never went away. The outside side door to hotel did not lock ( we notified staff) so we did not feel safe . It was still not fixed before we left. The bathroom was dusty but basically clean.

The staff at check were courteous and the bed was comfortable those are the good points. I'll start with the side door that is unlocked 24/7 so anyone could just get in and in my opinion a safety hazard. The bathroom had dirt buildup in the corners,the electric socket was pushed in and the shower was weak. Somehow I didn't realize when booking that the room didn't have a refrigerator to put my medicine in. On my next trip to Cleveland I will not be staying here.

Enjoyed our stay and will likely return in the near future. Thank you

It was good however my ac want working correctly in the time i stayed in and it was hard to Siri

The location was good. Breakfast was adequate. Rooms were very loud and needed updating.

No seating outside side door entrance on side of building was little difficult coming in the key lock was off No pool on site ( pictured was on website ) Breakfast was decent with hot food pastries,cold cereal ,oatmeal, toast ,eggs sausage, juice and coffee

I was comfortable at this hotel

Lobby carpet needs to be replaced.

Room was spacious and comfortable. I liked that there was a bath tub for a nice soak - after a long day in the car. Bed and linens were very comfortable. We were greeted by front desk personnel and he suggested we go to Headlands Beach if we had time. So glad he mentioned it as we spent an hour + half there. Breakfast was good as was the coffee. I have stayed at many Hampton Inns and will continue to do so in the future.

Very pleasant stay for an overnight - clean, comfortable. Quiet location with easy access (walking) to multiple restaurant options. Friendly staff. We had no fridge in the room but that wasn’t a problem for us.

Nice stay overall. Nice and clean hotel. Unfortunately the pool was closed for repairs.

It was ok there is a room to improve

The front desk was rude and not accommodating. The room was dirty. The pool pump was broken for the last four months. At check-in, four other customers ahead of us were told their rooms were not clean and they were switching them to a different room. We were not told this, but given a dirty room. I woke up the next day with bug bites on my legs. After telling the front desk, they refused a refund, discount, or changing our room.

Reserved a deluxe king, got a double queen. Questioned why to front desk was told no rooms are guaranteed Dirty washcloth in shower curtain rod Definitely needs updating: carpets especially Ate breakfast at 9 am: out of oatmeal, eggs rubbery

The hotel was great as Hampton Inn's go with the exception of the HVAC unit. My room had the type that will not run in continuous fan mode. So the unit starts and stops all night making it difficult to sleep. So if your picky about the HVAC units, this hotel has the bad ones.

Hotel allows dogs and our room definitely had a dog smell. Breakfast was good and they kept things well-stocked. We were there on a weekend evening and there aren't many dining options at that time. Area is near the Capitol and I'm sure it's much busier on weeknights. Skinny Pancake Cafe was an excellent and affordable dining choice, though.

Nice, clean and friendly atmosphere.

We were hoping to use the swimming pool, but it was closed for maintenance

Everything was fine except tjhe bathtub drained very slowly.

This is a nice property, but a little more worn that most Hamptons. Probably soon due for some refreshing. Also seems to be suffering from a little understaffing.

Everything was ok but no fridg in room

Great staff, clean room, delicious hot breakfast, would highly recommend