Roaches

The room was infested with roaches

Never staying at this place again.

It wasn't clean to me. Noisy daily's they lease the rooms out like apartments. The place was run down.

The manager at this hotel is unprofessional and rude. The evening check in person could not find my reservation took 30 minutes to check in then had to deal with the manager next day because he came beating on the door first thing in the morning. Place was run down and dirty. Paid for 2 nights one night was enough, i left and found a new hotel.

The only thing pleasant was the staff. Killed 3 roaches during my week stay. No extra towels or toilet paper provided, I suggest you bring your own. The room floor was disgusting could not walk barefooted. I'm from NYC and this place gave me shelter vibes.

Great bargain, laundry, gym, pool, and jacuzzi. The kitchenette has 2 burners, hotel offers pots and pans, toaster, coffee pot, plus dishes, silverware and linens.

My visit started out rocky due to no fault of the property! Nelda went above and beyond to accommodate me and help me get checked in and settled. She was a friendly face throughout the week as well!

I booked a stay late in the evening through Expedia after a cancelled flight due to storms and paid $40 to Uber there, but when I arrived there were multiple people waiting on the lobby and no one at the desk. We finally started calling out, and the hotel staff was sitting on the other side of a half wall watching TV the whole time. She rudely informed us their system was down so she couldn't give us a room. I told her I already paid via Expedia and she basically said too bad and went back behind the wall. I watched multiple people come to the desk while I was sitting there, and she never came out until we informed them she was just back there ignoring everyone. She was very rude to everyone, and didn't apologize or attempt to placate or help anyone. I understand the issue with the system being down, but she handled it horribly. I finally took an Uber back to the airport and slept on the floor there, but there were other clients who had booked directly through the hotel still sitting in the lobby unable to get into a room at 2am when I left. I can't speak for cleanliness or comfort since I never got a room, but the lobby did smell strongly like mildew.

Expedia has the worst customer service I need my refund

Our reservation was cancelled even though I called in advance about our late arrival! We had to scramble to find another hotel past midnight!!!

I'm wish I can stay longer but it's getting too expensive but I love the place.

Don’t ever stay here they have bugs and they keep your money if you don’t wanna stay there no more because of the bugs. The hallways smell like cigarettes it’s just so dirty n should be shutdown. Worst experience ever.

Everything was good, except I like my bathroom toilet a little bit cleaner

It was a bad experience, there was cockroaches everywhere, the shower didn’t even have a shower curtain and the room didn’t come with tv .

Reluctant staff.

Nothing

Only thing that was off was the cigarette smell and old tv. Other than great bed, ac, and area!

Never again

There was confusions about which room we are in. When the we got to the room we were assigned, a staff member told us that it was not ready so we have go go downstairs to get another room assigned. When we got to the later, someone else was already in the room. So we have to get down again to get that sorted. The kitchen has a stove and oven but no cups or plate whatsoever. We had to get down to the lobby to get 2 cups to make tea . Lucky we only had to stay one night. We won’t be back to this hotel

Nice rooms

The location is appropiate as is on an easy access to the highway , however, the cleanliness of the hotel is dossappointing: the carpet on the 3rd floor is absolutely disgusting, dirty, old and stained. The carpet in the room is the same Making the stay unpleasant.

Nothing unique...staff is rarely at desk. They have no toilet tissue nor towels, wifi barely works and the basic cable has been off all morning so no television but this is an extended stay!!!!

They DEFINITELY need to exterminate BAD. The room didn't have ANY kitchen items that was supposed to be there at check-in. We had to wait until shift change in order to get them(11pm). Just a terrible stay....glad it was just overnight

Disappointed.

It was roaches in the room and not enough towels to be given.

A bit oldish looking, smells funny sometimes in the corridors or lift, needs a good refurbishing, but could i expect a 5 star considering what i paid per night? The kitchen was functional, good appliances, but some of the dishes came dirty, hardly any washing up liquid available, and many cockroaches friends of all sizes running around the kitchen, bed, walls, bathroom. At least, you feel less alone in the room, it's entertaining, but it's not good hygiene at all. I know pest control can be a real problem around Houston anyway. AC working well, TV too. Hot water great for baths, but impossible to take a shower: jet was far too weak. I must say the staff was helpful and helped everytime i had a question or needed to work something out. The hotel is conveniently located near gas stations and highway and fast food outlets nearby, it was kinda quiet at night. It was not all perfect, some things could be better, but i have seen much worse in more expensive places.

Beautiful room, customer service was great, and bed was so comfortable.

Way too many little roaches everywhere on counter tops stove everywhere

The room itself was clean and spacious but the hallways and common spaces were dingy and smelled damp and smoky. Specifically chose extended stay for the kitchenette but it was not stocked with anything—no plates, cups, bowls or silverware—even disposable ones—nothing. No in-room coffee maker. No dish soap or dishwasher pods. No serving utensils, pots or pans. I’ve never seen an extended stay kitchenette completely empty like this. Why even bother having it? I did not attempt to use the pool due to weather but it appeared dirty and green when I drove past. There was a crowded church service in the hotel on Sunday morning with lots of extra people around and dogs barking frequently outside my room during my stay. Wouldn’t select this location again.

Check in guy was nice. When i asked what time check out was he said 11, but said if you would like to stay til 12 just tell them when they knock on your door at 11. Hm, ok. When exiting off the elevator on 2nd floor, immediately smells like old smelly carpet. When passing rooms to get to ours, the smell of Marijuana comes heavily from one door. Seen 3 brown roaches in the restroom. And toilet broke. Then, the next day we do get the knock on the door at 11. But this guy acts upset that we were not checked out yet and i told him what i was told when checking in. He just walks away. THEN, when we do checkout, walk out to our vehicle, my husband is loading our things and when he turns the car on, immediately we hear the sounds of a race car (we have a dmall suv). Needless to say, we had our cat converter stolen. According to police, this happens in this area alot. So be cautious! Never again for me!

Facility was nice for the price but the receptionist is ghetto and no where to be found… oh and there is no breakfast bar only cereal bars no juice no nothing