I enjoyed the new larger tv in the bedroom. Major improvement

Property was very nice and clean

The staff was super friendly and helpful. The room was immaculately clean and the experience was wel worth it

They had the most comfortable bed.

Absolutely the best stay for our family! Very clean with a friendly, welcoming atmosphere. Plan on coming back for sure!

It was close to the track

The rooms were spacious and well maintained! My family and I stayed for 2 nights/3 days to attend a wedding in Concord, and this location was absolutely perfect. Close to the CLT airport, the wedding venue and many dining/shopping options! The hotel was clean, the HOT complimentary breakfast was just right and the amenities kept our family entertained.

Always pleasant staying at the Residence Inn.. the staff from check in to check out was nice! I always stay at residence inn, it’s my number 1 place.

My sister and I arrived at 3:30 and our room was not ready and that was fine but the guy at the front desk was not very friendly. Someone had left trash out of the side door and it was still there the next morning, which was nasty. The sausage at breakfast was horrible. And the tv in our room kept skipping so made watching a show very irritating. Other than that we enjoyed our room. But for the cost of motel, we were expecting it to be outstanding.

Very comfortable stay.

Our room stunk. Like old wet towels.

extremely easy check in and check out, great staff

Uncomfortable office chair. Water always running in toilet tank. Lights are very dim. Toilet door is heavy to open and close. Not enough towel handles to hang towels. Breakfast is bad.

Very nice room and hotel

Nothing.

Hotel has bed bugs was mortified!

Our unit (#404) was nice, but needs some attention. A couple of lights/lamps in our unit did not work (or need new bulbs?) The BED is VERY UNCOMFORTABLE -- too low - close to the floor. Sleeping on the short couch (NOT hideabed) was a bit better, but of course too short for an adult. Some of the Breakfast staff failed to maintain good availability of food through time allowed. We expect more at this accomodation price.

We always try to get a suite as we like having 'space' and our 500sqft room was perfect. The bathroom could use a little more space, but overall it was a great room.

It was not the cleanest

Even though my room was reserved and their policy states check in is at anytime….no cut off when we arrived after driving 3 hrs after midnight, I was told my room was canceled!! And the next available room with vacancies was 25-30 minutes away!

The staff were friendly and professional. It was a bit loud until around 11pm (we had a room facing the courtyard with the basketball court, pool, and putting range area) but then things quieted down.

Very nice property, the associates were professional and friendly. The rooms were outstanding.

The staff double charged us for the room and didn't know what they were doing. The two people at the front desk didn't greet us and acted as though we were a bother. When we alerted by our credit card company of the charge, they didn't know how to reverse it and we are still waiting. The hotel elevators were out of service. One of the rooms in our group had a toilet seat that was unattached, mold behind the wall paper next to shower... Overall condition and staff, I would say find another place. This property is a dump.

I like the bedroom, and breakfast bar was amazing!

The staff was nice enough. I reserved a non handicapped king. When we got there we were told there were only handicapped kings available, so we took one, Rm#204. The mattress was horrible, completely worn out, could feel and hear the springs. There was feces on the toilet tank by the flusher handle and it had been there quite some time. Chunky mold in the shower, filthy grout lines in the backroom. Gross. Next day we moved to Rm#514. This room had a new mattress. The bathroom grout lines were disgusting, like a gas station bathroom floor. I cleaned 2 tile grout lines with vinegar &water to show how dirty, took pictures to inform/show staff. This crud had been there long term. In the kitchen, grout lines gross and there was greasy accumulation with dog and human hair sticking to the side of the fridge next to the cook top. I made staff aware of all and emailed them pictures. I was comp'd 10,000 points, but asked for full free night to comp for #204 (feces on the toilet tank room) where I got zero sleep due to the horrible mattress. If we hadn't gotten to the room so late, I would have had them switch us rooms. By the time we got back from eating dinner and saw the discrepancies in the room, and the mattress, it was after midnight. I used to love and trust the Marriott brand. This hotel had a framed "97.0" score from the health department. At first glance, the common areas and hallways look clean. Elevator also got stuck.

The room could’ve been a bit cleaner. The bathroom had a strong urine smell and the floors needed to be mopped in bathroom & kitchen area.

It was just a great all around stay. Normally I would choose a 4 or 5 star hotel but this area does not have them so it was a great choice.

Hotel had bugs everywhere.

My stay was awesome

Great stay..

Very clean, quiet and safe. Plenty of parking and the rooms were nice and very clean.

Our third time here and we will be back for a fourth time in October for the Roval. Staff is excellent and helpful and we've had no issues with our rooms. Great breakfast and close to restaurants and shopping if that's what your into. We love the full kitchen and making our own.